London North West University Healthcare NHS Trust

Discharge Co Ordinator- Acute Medicine

The closing date is 24 June 2025

Job summary

We are looking for a highly motivated and enthusiastic individual to work closely with our Matrons, Clinical Nurse Manager and Charge nurses to facilitate the timely, effective and appropriate discharge of patients from the acute setting to the community, liaising with hospital, community, social and health service colleagues in order to promote a recoveryfocused discharge/transfer. The post holder will also play a key role in the development of an innovative service providing excellent discharge practices within the ward environment. The post holder will ensure best practice in planning safe and timely patient discharges in order to achieve best outcomes for patients as well as to optimise hospital bed utilisation and reduce length of stay.You will need to have excellent communication skills, organisation skills and have the ability to work under pressure.This will help us all to achieve a high quality service for all our patients

Main duties of the job

The Post holder will work in close liaison with the Matron, Clinical Nurse Manager and Charge nurses to facilitate the timely, effective and appropriate discharge of patients from the acute setting to the community, liaising with hospital, community, social and health service colleagues in order to promote a recovery focused discharge/transfer.The post holder will also play a key role in the development of an innovative service providing excellent discharge practices within the ward environment. The post holder will ensure best practice in planning safe and timely patient discharges in order to achieve best outcomes for patients as well as to optimise hospital bed utilisation and reduce length of stay.The post holder will be expected to become expert in the homecare, supported accommodation and placement options within the local area, and be able to offer advice to staff on the process required to access them. In conjunction with the Clinical Site Practitioner team, the post holder will also assist the multi-professional team giving support and advice and acting as a resource for all aspects of complex discharge planning.The post holder, in line with a recovery focused framework will develop close and effective partnership working with colleagues in statutory health and social services, as well as voluntary sector providers.

About us

London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.

Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.

We run major acute services at:

o Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country's top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK

o St Mark's Hospital: an internationally renowned specialist centre for bowel disease

o Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice

o Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.

We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.

Details

Date posted

10 June 2025

Pay scheme

Agenda for change

Band

Band 4

Salary

£31,081 to £33,665 a year Per annum inclusive HCAS (pro rata)

Contract

Permanent

Working pattern

Part-time

Reference number

337-NP-8832NO

Job locations

Northwick Park Hospital

London

HA1 3UJ


Job description

Job responsibilities

To view the main responsibility, please see the attached the Job Description and Person Specification.

Job description

Job responsibilities

To view the main responsibility, please see the attached the Job Description and Person Specification.

Person Specification

Education/ Qualifications

Essential

  • Evidence of a good standard of written and spoken English e.g. previous qualifications or evidence of previous presentations
  • NVQ customer care or equivalent qualification

Desirable

  • Experience of redesigning services
  • Previous in depth experience of ICS or patient administration system

Knowledge & Experience

Essential

  • Able to create and maintain systems from which information can be produced
  • Ability to write reports on discharge data and to communicate this information to all levels of clinical staff

Desirable

  • Use of hospital IT systems e.g. PAS, ICS and Telephone
  • Management of change (planning and implementation)

Skills, Abilities and Attributes

Essential

  • Able to communicate information using a variety of written and verbal communication skills
  • Proactive at problem solving using knowledge, initiative and experience

Desirable

  • Excellent Written communication (literacy and numeracy) skills in telephone negotiation, Customer care, report writing and implementation plans
Person Specification

Education/ Qualifications

Essential

  • Evidence of a good standard of written and spoken English e.g. previous qualifications or evidence of previous presentations
  • NVQ customer care or equivalent qualification

Desirable

  • Experience of redesigning services
  • Previous in depth experience of ICS or patient administration system

Knowledge & Experience

Essential

  • Able to create and maintain systems from which information can be produced
  • Ability to write reports on discharge data and to communicate this information to all levels of clinical staff

Desirable

  • Use of hospital IT systems e.g. PAS, ICS and Telephone
  • Management of change (planning and implementation)

Skills, Abilities and Attributes

Essential

  • Able to communicate information using a variety of written and verbal communication skills
  • Proactive at problem solving using knowledge, initiative and experience

Desirable

  • Excellent Written communication (literacy and numeracy) skills in telephone negotiation, Customer care, report writing and implementation plans

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

London North West University Healthcare NHS Trust

Address

Northwick Park Hospital

London

HA1 3UJ


Employer's website

https://www.lnwh.nhs.uk (Opens in a new tab)

Employer details

Employer name

London North West University Healthcare NHS Trust

Address

Northwick Park Hospital

London

HA1 3UJ


Employer's website

https://www.lnwh.nhs.uk (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Assistant Service Manager

Samina Muslimuddin

samina.muslimuddin@nhs.net

07929797067

Details

Date posted

10 June 2025

Pay scheme

Agenda for change

Band

Band 4

Salary

£31,081 to £33,665 a year Per annum inclusive HCAS (pro rata)

Contract

Permanent

Working pattern

Part-time

Reference number

337-NP-8832NO

Job locations

Northwick Park Hospital

London

HA1 3UJ


Supporting documents

Privacy notice

London North West University Healthcare NHS Trust's privacy notice (opens in a new tab)