Job summary
This role will involve supporting the Assistant Service Manager in the day to day running of the Audiology Admin team.
A key part of this role will be to ensure an excellent level of customer service and attention to detail is delivered throughout the team through management.
Main duties of the job
Manage the Audiology outpatient team.
Promote a high quality, efficient and effective service, focusing of the needs of all service users
Handle inquiries from staff, patients and visitors relating to Audiology appointments
Analyse waiting lists and check clinic utilisation
Plan and organise straightforward tasks/activities.
Prioritise own workload and use own initiative to deal with problems.
Intercept complaints as they arise
Monitor the generic mailbox and telephones
Book new and follow up appointments as required
Ordering stationery
Cover reception as and when required
About us
London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.
Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.
We run major acute services at:
- Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country's top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
- St Mark's Hospital: an internationally renowned specialist centre for bowel disease
- Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
- Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.
We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.
Job description
Job responsibilities
Retrieve and input information accurately and efficiently onto the computer systems.
Send and receive electronic messages to and from General Practitioners and other NHS hospitals in-line with Trust confidentiality and Data Protection policies.
Send and receive electronic messages to and from General Practitioners and other NHS hospitals in-line with Trust confidentiality and Data Protection policies.
Provide an efficient, responsive, polite liaison service with effective communication between the department and all users including patients.
Conduct appraisals.
Maintain staffing areas in accordance with department and Trust policies and development to improve the Audiology administrative service.
Manage day-to-day effective operation of all Audiology administrative areas, including assessing appropriate staffing levels and communicating staffing shortfalls.
Ensure appointments are booked correctly and to the appropriate Audiologist, in addition to supervise the delegated administration team proving support and assistance to facilitate this process.
Job description
Job responsibilities
Retrieve and input information accurately and efficiently onto the computer systems.
Send and receive electronic messages to and from General Practitioners and other NHS hospitals in-line with Trust confidentiality and Data Protection policies.
Send and receive electronic messages to and from General Practitioners and other NHS hospitals in-line with Trust confidentiality and Data Protection policies.
Provide an efficient, responsive, polite liaison service with effective communication between the department and all users including patients.
Conduct appraisals.
Maintain staffing areas in accordance with department and Trust policies and development to improve the Audiology administrative service.
Manage day-to-day effective operation of all Audiology administrative areas, including assessing appropriate staffing levels and communicating staffing shortfalls.
Ensure appointments are booked correctly and to the appropriate Audiologist, in addition to supervise the delegated administration team proving support and assistance to facilitate this process.
Person Specification
Education/qualifications
Essential
- NVQ Level 3 in Business Admin, BTEC or equivalent experience
Desirable
- Previous experience working in NHS/GP
- Previous experience of hospital Cerner and Auditbase
Knowledge & Experience
Essential
- Previous management experience
- Experience in managing confidential information
- Extensive experience in administration
- Experience working with patients.
Desirable
- Previous experience working in NHS/GP
- Previous experience of hospital Cerner and Auditbase
Skills, abilities & attributes
Essential
- Excellent communication skills.
- Ability to work under pressure.
- MS Office skills.
Person Specification
Education/qualifications
Essential
- NVQ Level 3 in Business Admin, BTEC or equivalent experience
Desirable
- Previous experience working in NHS/GP
- Previous experience of hospital Cerner and Auditbase
Knowledge & Experience
Essential
- Previous management experience
- Experience in managing confidential information
- Extensive experience in administration
- Experience working with patients.
Desirable
- Previous experience working in NHS/GP
- Previous experience of hospital Cerner and Auditbase
Skills, abilities & attributes
Essential
- Excellent communication skills.
- Ability to work under pressure.
- MS Office skills.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
