Job summary
We are on the look out for a passionate and driven Assistant Service Delivery Manager to join our innovative Division of Surgery, where you will play a pivotal role in ensuring the seamless operation and excellence of the Surgical Division. The post holder will work closely alongside the Senior Leadership team of the Division. One of the main responsibilities of this role will be managing the rotas across the Division, overseeing scheduling within the Division, and ensuring high-quality service delivery throughout. Participating in the PTL meetings and following up actions as required.
Main duties of the job
The Assistant Service Delivery Manager for Surgery will support day-to-day operational management of the Urology rota in its entirety and scheduling commitments for the services throughout the Division. Key responsibilities include coordinating staff workloads, managing rotas to ensure medical cover for clinics and theatres, and monitoring clinic utilisation, waiting lists, and theatre usage to meet performance targets. The role involves contributing to service improvement initiatives, facilitating collaboration between clinical and non-clinical teams, and ensuring the delivery of patient-centred services through continuous quality improvement. Prioritising scheduling and RTT pathways is a key part of this post.
The post-holder will also play a key role in managing the recruitment, training, and performance reviews for both administrative and clinical staff, ensuring compliance with quality standards. They will oversee risk management processes, including conducting audits and supporting incident investigations. Additionally, the role requires the accurate capture and reporting of data for decision-making, as well as the organisation of team meetings to foster effective communication within the department.
About us
London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.
Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.
We run major acute services at:
- Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country's top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
- St Mark's Hospital: an internationally renowned specialist centre for bowel disease
- Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
- Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.
We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.
Job description
Job responsibilities
To view the main responsibility, please see the attached the Job Description and Person Specification.
Person Specification
Educated to degree level or equivalent knowledge, skills, and management experience
Previous operational management experience within the acute sector or similarly complex organisation
Knowledge and Experience Knowledge and experience of service improvement tools and techniques A sound understanding of HR processes Proven track record of meeting significant national targets Budget management experience, including managing costs, monitoring, and determining corrective actions Evidence of report writing and presenting skills Experience of staff management, including setting objectives, team and individual appraisals, recruitment, and disciplinary issues Proven track record of success in managing change Knowledge and effective management of Theatres, Critical Care, Anaesthetics, and relevant targets
Skills, Abilities and Attributes Full range of IT skills, including Excel and PowerPoint Excellent interpersonal and communication skills, including the ability to liaise effectively with a wide range of staff levels and professions Ability to analyse and interpret data and statistics (e.g., activity trends, financial data) Ability to prioritise effectively in the face of competing demands and work under pressure to strict deadlines Strong leadership, negotiation, and influencing skills with the ability to motivate and engage individuals and teams Problem-solving skills: able to respond to unexpected issues, provide a first-line response, and identify appropriate sources of secondary support Commitment to improving patient services Commitment to self-development, with the ability to demonstrate in-depth knowledge of key policies and themes in healthcare provision in the UK Commitment to promoting equality and diversity in the workplace and in service delivery and development Highly self-motivated, conscientious, and pays attention to detail Flexibility in approach and attitude
Job description
Job responsibilities
To view the main responsibility, please see the attached the Job Description and Person Specification.
Person Specification
Educated to degree level or equivalent knowledge, skills, and management experience
Previous operational management experience within the acute sector or similarly complex organisation
Knowledge and Experience Knowledge and experience of service improvement tools and techniques A sound understanding of HR processes Proven track record of meeting significant national targets Budget management experience, including managing costs, monitoring, and determining corrective actions Evidence of report writing and presenting skills Experience of staff management, including setting objectives, team and individual appraisals, recruitment, and disciplinary issues Proven track record of success in managing change Knowledge and effective management of Theatres, Critical Care, Anaesthetics, and relevant targets
Skills, Abilities and Attributes Full range of IT skills, including Excel and PowerPoint Excellent interpersonal and communication skills, including the ability to liaise effectively with a wide range of staff levels and professions Ability to analyse and interpret data and statistics (e.g., activity trends, financial data) Ability to prioritise effectively in the face of competing demands and work under pressure to strict deadlines Strong leadership, negotiation, and influencing skills with the ability to motivate and engage individuals and teams Problem-solving skills: able to respond to unexpected issues, provide a first-line response, and identify appropriate sources of secondary support Commitment to improving patient services Commitment to self-development, with the ability to demonstrate in-depth knowledge of key policies and themes in healthcare provision in the UK Commitment to promoting equality and diversity in the workplace and in service delivery and development Highly self-motivated, conscientious, and pays attention to detail Flexibility in approach and attitude
Person Specification
Professional Qualifications
Essential
- Educated to degree level or equivalent knowledge, skills and management experience
- Previous operational management experience within the acute sector or similarly complex organisation
- Professional or management qualification
Desirable
- Professional or management qualification
- Prince 2 Foundation / Practitioner
Knowledge & Experience
Essential
- Knowledge and experience of service improvement tools and techniques
- Proven track record of meeting significant national targets
- Experience of staff management, including setting objectives, team and individual appraisal, recruitment and disciplinary issues
- Knowledge and effective management of Theatres, Critical, Anaesthetics and relevant targets
Desirable
- Experience of presenting at meetings and MDT events to senior staff
Skills, Abilities and Experience
Essential
- Full range of IT skills including Excel and Powerpoint
- Excellent interpersonal and communication skills, including the ability to liaise effectively with a wide range of staff levels and professions
- Ability to prioritise effectively in the face of competing demands and work under pressure to strict deadlines
- Problem solving skills: able to respond to unexpected issues; provide a first line response and identify appropriate sources of secondary support
Desirable
- VBA (Visual Basics of Applications) knowledge
Person Specification
Professional Qualifications
Essential
- Educated to degree level or equivalent knowledge, skills and management experience
- Previous operational management experience within the acute sector or similarly complex organisation
- Professional or management qualification
Desirable
- Professional or management qualification
- Prince 2 Foundation / Practitioner
Knowledge & Experience
Essential
- Knowledge and experience of service improvement tools and techniques
- Proven track record of meeting significant national targets
- Experience of staff management, including setting objectives, team and individual appraisal, recruitment and disciplinary issues
- Knowledge and effective management of Theatres, Critical, Anaesthetics and relevant targets
Desirable
- Experience of presenting at meetings and MDT events to senior staff
Skills, Abilities and Experience
Essential
- Full range of IT skills including Excel and Powerpoint
- Excellent interpersonal and communication skills, including the ability to liaise effectively with a wide range of staff levels and professions
- Ability to prioritise effectively in the face of competing demands and work under pressure to strict deadlines
- Problem solving skills: able to respond to unexpected issues; provide a first line response and identify appropriate sources of secondary support
Desirable
- VBA (Visual Basics of Applications) knowledge
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
