Job summary
The Outpatients department at Ealing Hospital consists of a multidisciplinary team comprising of Consultants and their teams, Matron, Lead Nurse, Staff nurses, Healthcare assistants and PhlebotomistsWe are looking for an enthusiastic, caring, motivated, calm, responsible and professional Healthcare assistant who has phlebotomy skills and has excellent communication skills to work in our busy phlebotomy department and clinical areas in Outpatients department at Ealing Hospital. This role will also involve phlebotomy on our hospital wards and the new Ealing Community Diagnostic Centre.
Main duties of the job
We are looking for an enthusiastic, caring, motivated, calm, responsible and professionalHealthcare assistantwho hasphlebotomy skills andhas excellent communication skills to work in our busy phlebotomy department and clinical areas in Outpatients department at Ealing HospitalThe role of the phlebotomist/HCA is to provide support to the phlebotomy service as well as the multi-disciplinary team in the Outpatient clinics.
Please note that the advert will close early if it has reached max number of application
About us
London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.
Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.
We run major acute services at:
- Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country's top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
- St Mark's Hospital: an internationally renowned specialist centre for bowel disease
- Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
- Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.
We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.
Job description
Job responsibilities
KEY RESPONSIBILITIES
- Provide reassurance and support to patients and family/carers
- Provide information to enable the effectiveness of the patient journey through Outpatients.
- To support patients and relatives in distress, and to recognise when advice should be sort from qualified nursing or medical staff.
- Be able to locate all policies relating to good working practice within the clinical area and adhere to them.
- Contribute to promotion of good health and participate in health education
- To maintain the confidentiality of information about patients, staff and health service business in accordance with Trust Confidentiality Policy and the Data Protection Act
- Assist in the maintenance of accurate record keeping.
LEVEL OF CLINICAL RESPONSIBILITY
- To obtain blood samples from patients in the phlebotomy department.
- Participate in the reception of patients and relatives in the clinical area.
- Receive patients in the clinic / phlebotomy checking patients details and providing information as required.
- At the direction of the registered nurse participate fully in the delivery of planned nursing care.
- Involve patients and relatives / carers in the delivery of care.
- To chaperone patients as necessary.
- Collecting and testing specimens as required and reporting abnormalities.
Preparation of clinic sessions:
- Ensure rooms are stocked with relevant forms for the clinic or phlebotomy department.
- Couches /chairs and work surfaces are cleaned before clinic session.
- Ensure the patients notes are ready at start of clinic.
- Ensure a sufficient supply of equipment is available for each clinic.
- Ensure all equipment is in good working order.
- Be aware of own competence and knowledge, asking for assistance where required.
To view the main responsibility, please see the attached the Job Description and Person Specification
Job description
Job responsibilities
KEY RESPONSIBILITIES
- Provide reassurance and support to patients and family/carers
- Provide information to enable the effectiveness of the patient journey through Outpatients.
- To support patients and relatives in distress, and to recognise when advice should be sort from qualified nursing or medical staff.
- Be able to locate all policies relating to good working practice within the clinical area and adhere to them.
- Contribute to promotion of good health and participate in health education
- To maintain the confidentiality of information about patients, staff and health service business in accordance with Trust Confidentiality Policy and the Data Protection Act
- Assist in the maintenance of accurate record keeping.
LEVEL OF CLINICAL RESPONSIBILITY
- To obtain blood samples from patients in the phlebotomy department.
- Participate in the reception of patients and relatives in the clinical area.
- Receive patients in the clinic / phlebotomy checking patients details and providing information as required.
- At the direction of the registered nurse participate fully in the delivery of planned nursing care.
- Involve patients and relatives / carers in the delivery of care.
- To chaperone patients as necessary.
- Collecting and testing specimens as required and reporting abnormalities.
Preparation of clinic sessions:
- Ensure rooms are stocked with relevant forms for the clinic or phlebotomy department.
- Couches /chairs and work surfaces are cleaned before clinic session.
- Ensure the patients notes are ready at start of clinic.
- Ensure a sufficient supply of equipment is available for each clinic.
- Ensure all equipment is in good working order.
- Be aware of own competence and knowledge, asking for assistance where required.
To view the main responsibility, please see the attached the Job Description and Person Specification
Person Specification
Education & Qualifications
Essential
- Basic Education
- Good numeracy and literacy skills
Knowledge & Experience
Essential
- Basic healthcare knowledge
- Experience of working with the general public
Desirable
- Medical knowledge
- Phlebotomy/nursing, medical
Skills, Abilities & knowledge
Essential
- Manual dexterity
- Good verbal and written communication
- Tactful persuasive skills
Desirable
- Cannulation
- Use of vacutainers/ syringe and needles
- Customer service training
Person Specification
Education & Qualifications
Essential
- Basic Education
- Good numeracy and literacy skills
Knowledge & Experience
Essential
- Basic healthcare knowledge
- Experience of working with the general public
Desirable
- Medical knowledge
- Phlebotomy/nursing, medical
Skills, Abilities & knowledge
Essential
- Manual dexterity
- Good verbal and written communication
- Tactful persuasive skills
Desirable
- Cannulation
- Use of vacutainers/ syringe and needles
- Customer service training
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
