Patient Pathway Coordinator Failsafe Macular - Ophthalmology

Job summary

Job Summary

To work within the Clinical Support Team to deliver high quality administrative services to designated clinical services.

Track designated patients throughout their pathway, from point of entry, escalating issues promptly, in order to ensure compliance with waiting time standards.

Support the coordination of national and local audits by effective data collection as required.

To capture and submit data on waiting times, referrals, income and maintaining standards for clinical failsafe of patients under the care of the Ophthalmology service.

Follow existing TRUST policies and procedures.

Main duties of the job

Key responsibilities

To manage risk of harm to Ophthalmology patients as part of the Risk Management Strategy

To investigate incidents/complaints and make recommendations for quality improvement and safety initiatives.

To be responsible for providing administrative support to Clinical Teams

To ensure that every patient pathway is tracked to be diagnosed and treated as quickly as possible, ensuring this is achieved within relevant RTT standards.

Maintain an up-to-date record of patient tracking and escalations must be kept on the Trust database.

To support the Team Leader and Service Manager to ensure all administrative process are delivered including data and evidence collection for relevant national audits.

Process and respond to any funding refusal or data requests from the CCG; especially related to continuous funding forms for high-cost drugs and cataract PPWTs

Ensure waiting times are effectively monitored, accurately updated and reported to the management team, using a patient tracking list (PTL)

To oversee utilisation of clinics to ensure that all capacity is used to the full extent and flag any issues to the service manager

Take responsibility for own professional development.

To undertake any other reasonable duty, which is appropriate to the band, when requested by Senior Staff.

About us

London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.

Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.

We run major acute services at:

• Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country's top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
• St Mark's Hospital: an internationally renowned specialist centre for bowel disease
• Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
• Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.

We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.