Job summary
The post holder is responsible for Datacentre support, all processes and activities relating to the Datacentre, server infrastructure, storage, backups, and associated applications within the team's portfolio. The post-holder will investigate, manage, and resolve issues and problems raised against the portfolio, liaising with third-party system suppliers as necessary. The postholder will assure the specifications for and delivery of any change requests set against the team's Datacentre portfolio. The post holder will be responsible for strategic planning relating the current and future configuration of the Datacentre portfolio and will manage work streams within wider Digital Services projects or programmes. The post holder will also develop training programmes for the Datacentre portfolio to ensure that business processes are optimised and ensure the smooth running of technical operations on a 24/7 basis.
Main duties of the job
The post holder will be part of the senior Datacentre team to liaise and lead the operation of the Datacentre function, comprised of a team of Datacentre specialists that provide a service to all Trust staff and other users, ensuring that they meet agreed service levels and provide a responsive customer-facing service.
This is a joint role across LNW and THH and the post holder will work across organisational boundaries to align team effort and outputs to ensure coordinated delivery to meet sector goals and initiatives as required.
The post holder will support and actively participate in joint management arrangements across the North West London Integrated Care Systems (ICS) as required.
About us
London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.
Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.
We run major acute services at:
- Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country's top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
- St Mark's Hospital: an internationally renowned specialist centre for bowel disease
- Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
- Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.
We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.
OPEN to only NHS staff within LNWH, Hillingdon, Chelwest and Imperial staff.
North West London Acute Provider Collaborative https://www.imperial.nhs.uk/nwl-acute-provider-collaborative
Job description
Job responsibilities
OPEN to only NHS staff within LNWH, Hillingdon, Chelwest and Imperial staff.
North West London Acute Provider Collaborative https://www.imperial.nhs.uk/nwl-acute-provider-collaborative
https://www.imperial.nhs.uk/nwl-acute-provider-collaborative
To view the main responsibility, please see the attached the Job Description and Person Specification.
Job description
Job responsibilities
OPEN to only NHS staff within LNWH, Hillingdon, Chelwest and Imperial staff.
North West London Acute Provider Collaborative https://www.imperial.nhs.uk/nwl-acute-provider-collaborative
https://www.imperial.nhs.uk/nwl-acute-provider-collaborative
To view the main responsibility, please see the attached the Job Description and Person Specification.
Person Specification
Education/ qualifications
Essential
- Qualified to Master or equivalent skills, knowledge or experience in a relevant field.
- Track record of continuous professional development.
Knowledge and experience
Essential
- Experience in supporting end-users and digital infrastructure in a healthcare setting, including; Microsoft products; VMWare ESXi/vCenter configuration and management; Horizon VDI configuration and management; managing Active Directory; SAN management, including FC Zoning and LUN and Volume management
- Experience of infrastructure management including change management, system testing and root cause analysis; backup, recovery and business continuity
Desirable
- Experience in managing a cloud environment, including Microsoft Azure
Skills, abilities, and attributes
Essential
- Customer focus; able to identify, develop and manage relationships with both internal and external stakeholders
- Excellent trouble shooting and Root Cause Analysis skills, within complex infrastructure stacks
- Excellent written and verbal communication skills
Desirable
- Ability to plan and design high quality training materials and packages for a variety of training interventions including e-learning and face to face training to small and large groups.
Person Specification
Education/ qualifications
Essential
- Qualified to Master or equivalent skills, knowledge or experience in a relevant field.
- Track record of continuous professional development.
Knowledge and experience
Essential
- Experience in supporting end-users and digital infrastructure in a healthcare setting, including; Microsoft products; VMWare ESXi/vCenter configuration and management; Horizon VDI configuration and management; managing Active Directory; SAN management, including FC Zoning and LUN and Volume management
- Experience of infrastructure management including change management, system testing and root cause analysis; backup, recovery and business continuity
Desirable
- Experience in managing a cloud environment, including Microsoft Azure
Skills, abilities, and attributes
Essential
- Customer focus; able to identify, develop and manage relationships with both internal and external stakeholders
- Excellent trouble shooting and Root Cause Analysis skills, within complex infrastructure stacks
- Excellent written and verbal communication skills
Desirable
- Ability to plan and design high quality training materials and packages for a variety of training interventions including e-learning and face to face training to small and large groups.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
