Outpatient Team Leader ENT

Job summary

An opportunity has arisen for a highly motivated and enthusiastic Team Leader to join our ENT team at Northwick Park Hospital.

The role is challenging and the post holder would be expected to work on their own initiative, whilst having the support of peers and the Service Manager. Applicants are required to be computer literate with sound knowledge of Microsoft Excel.

Your role will be crucial to the smooth running of the services, as you will be managing the local admin team. You will have excellent interpersonal skills to ensure that all patients have a positive experience of the service.

You will be able to work independently using your own initiative while maintaining your role as a strong team player.

Training will be provided for our IT systems and local processes.

Main duties of the job

To provide day-to-day operational management for the outpatient team including recruitment, appraisals and continuous professional development for all secretarial staffSupport the General Manager, Service Manager and Clinical Team in delivering the Trust's key performance targets through effective and flexible use of physical resources to minimise waste.To support the General Manager, Service Manager and Clinical Lead in formulating the strategic direction of services.To liaise with the multidisciplinary teams, to facilitate improvements in quality of care using lessons learned from adverse incidents and patient complaints.

About us

London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.

Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.

We run major acute services at:

Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country's top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK

St Mark's Hospital: an internationally renowned specialist centre for bowel disease

Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice

Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.

We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.