Job summary
An exciting opportunity has become available in the Gynaecology Depart-ment at London North West Healthcare NHS Trust (LNWHT), and we are seeking to recruit an enthusiastic, skilled and motivated individual to join our team.
This full-time post involves working as an Admissions Coordinator for Gy-naecology providing professional and positive administration support to the department.
.
Responsibility for co-ordination of patient's elective admission.
Be responsible for monitoring / auditing trust data received from the Performance / Information department and managing waiting lists to ensure no patients breach the national access, booking and choice targets, working in line with the Trusts' Patient Access Policy. To ensure synchrony between outpatient waiting list and inpatient waiting list to enable tracking of patient pathway target times for the national 18-week pathway. This will require extensive joint working with colleagues across LNWUH NHS Trust.
Responsible for booking pre-assessment and associated appointments in a timely manner and adjust lists as required if any patients fail pre-assessments.
Ensure correct transport is booked for appropriate patients in a timely fashion to ensure no patient cancellations are received.
Liaise closely with Bed Management Teams, Wards, Pre-operative Assessment nurses, senior management and clinicians, Cerner team and Theatre Co-ordinators and management.
Main duties of the job
The post-holder will be responsible for ensuring that elective theatre lists are compiled and updated on Cerner (or any other Trust systems) and reviewed/signed off by the relevant surgical teams/General Management.
Contact patients offering them a choice of admission dates and agree with them the date of admission in line with the Patient Access Policy.
Schedule patient's investigation appointments ensuring patients are booked on Cerner and ensure a confirmation letter is sent and patients are telephoned if booking at short notice.
Responsible for booking patients in chronological order or in order of clinical urgency.
Lead responsibility for booking procedures ensuring that theatre capacity is proactively and efficiently utilised.
Book HDU/ECU/PACU/ITU beds according to the nature of procedure or if requested by Surgical team.
Undertake the booking of elective admissions for cancer patients and liaise closely with Cancer MDT Co-ordinators to ensure that these are scheduled appropriately within the cancer pathway targets.
Sending online pre assessments to all patients once a consultant raises a TCI on Power chart.
Re-book patients in line with the 28-day cancellation breach date guidelines if cancelled on the day by hospital.
Liaison with other specialties, Urology, colorectal, cardiology etc., for the scheduling of complex multi surgeon cases.
About us
London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.
Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.
We run major acute services at:
- Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country's top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
- St Mark's Hospital: an internationally renowned specialist centre for bowel disease
- Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
- Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.
We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.
Job description
Job responsibilities
To view the main responsibility, please see the attached the Job Description and Person Specification.
Job description
Job responsibilities
To view the main responsibility, please see the attached the Job Description and Person Specification.
Person Specification
Education/ qualifications
Essential
- NVQ 4 in customer care or equivalent qualification or experience
Knowledge and experience
Essential
- Experience in a patient/customer facing role
- NHS experience
- Understanding of confidentiality and data protection act
- Knowledge of booking patient appointments data recording system
- Knowledge of RTT pathways and targets
- Accurate data entry and keyboard skills
- Knowledge of Microsoft Office
Desirable
- Knowledge in Cerner, FDP, and MPOA
skills, abilities, and attributes
Essential
- Ability to type to a reasonable speed to achieve at least 30 words per minute
- Strong IT skills
- Excellent communication and interpersonal skills, including a good telephone manner
- Ability to prioritise workload and work on own initiative
- Excellent organisational and numerical skills
- Excellent verbal and written communication skills
- Ability to prioritise work and approach new tasks flexibly
- Problem solving skills
- Ability to demonstrate a polite and sympathetic manner to patients and staff
- Ability to work as an effective team member and without supervision as necessary
- Ability to prepare clear and accurate information
- Ability to work effectively in a stressful and pressurised environment
- Attention to detail and accuracy
- Good time management skills
- Flexible and adaptable and a positive approach to change
- Punctual and well-presented
- Able to learn new skills
HEART values
Essential
- Demonstrate commitment to Trust HEART values: honesty, equity, accountability, respect, and teamwork. Demonstrate commitment to place Quality at our HEART
Person Specification
Education/ qualifications
Essential
- NVQ 4 in customer care or equivalent qualification or experience
Knowledge and experience
Essential
- Experience in a patient/customer facing role
- NHS experience
- Understanding of confidentiality and data protection act
- Knowledge of booking patient appointments data recording system
- Knowledge of RTT pathways and targets
- Accurate data entry and keyboard skills
- Knowledge of Microsoft Office
Desirable
- Knowledge in Cerner, FDP, and MPOA
skills, abilities, and attributes
Essential
- Ability to type to a reasonable speed to achieve at least 30 words per minute
- Strong IT skills
- Excellent communication and interpersonal skills, including a good telephone manner
- Ability to prioritise workload and work on own initiative
- Excellent organisational and numerical skills
- Excellent verbal and written communication skills
- Ability to prioritise work and approach new tasks flexibly
- Problem solving skills
- Ability to demonstrate a polite and sympathetic manner to patients and staff
- Ability to work as an effective team member and without supervision as necessary
- Ability to prepare clear and accurate information
- Ability to work effectively in a stressful and pressurised environment
- Attention to detail and accuracy
- Good time management skills
- Flexible and adaptable and a positive approach to change
- Punctual and well-presented
- Able to learn new skills
HEART values
Essential
- Demonstrate commitment to Trust HEART values: honesty, equity, accountability, respect, and teamwork. Demonstrate commitment to place Quality at our HEART
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
