Job summary
An exciting opportunity has arisen at London North West University Healthcare Trust for an enthusiastic, motivated and dynamic individual to join the Oncology Nursing Team as a Cancer Clinical Support Worker.
This is a 1 year fixed term, part time post.
Hours: 15 hrs on week 1 and 22.5 hrs on week 2
Serving a population of over 930,000 the Trust's cancer activity is comparable to designated cancer centres, so if you thrive on a challenge and feel you can make a real difference to the care of our cancer patients, this post maybe for you. The Oncology cancer nursing team are looking for a Band 4 cancer clinical support worker to assist them in providing high quality care to patients living with and beyond a diagnosis of cancer. The role will include a mixture of patient contact, management of databases, making appointments and managing our health and well being events. The patient contact will include answering phone enquiries, contacting patients directly, assisting with health & well being events and in filling in forms for both feedback and assessment.
Main duties of the job
The Cancer Clinical Support Worker will form an integral part of the multidisciplinary team approach in caring for the physical, social and psychological needs of patients diagnosed with cancer and their carers throughout the care treatment pathway and after care support.
You will work in close unison with the Clinical Nurse Specialists (CNSs) to ensure the coordination and management of patients at all points of their treatment including stratified follow-up and will be able to signpost patients to support their self-management. You will be responsible for the management of IT systems that support the cancer pathway and be a key contact for patients.
The post holder will work independently within the remit of the role but under the guidance and supervision of the Clinical Nurse Specialists.
The successful candidate will have worked within the NHS and have excellent communication skills, experience in data collection, analysis, and office software and be able to prioritise their workload without direct supervision. Previous experience of supporting cancer patients would be advantageous.
About us
London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.
Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.
We run major acute services at:
- Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country's top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
- St Mark's Hospital: an internationally renowned specialist centre for bowel disease
- Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
- Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.
We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.
Job description
Job responsibilities
- Work as a Health/Social Care Assistant to assist with the coordination and management of patients undergoing treatment at LNWHT to support patients both on and off
- Provide information to patients related to treatment/follow-up and signpost to appropriate healthcare providers within remit of role and
- Provide telephone advice and triage where appropriate, working within defined protocols and guidelines. Document and communicate outcomes as per service
- Support stratified Follow- Up for Cancer patients, be responsible for the management of IT systems that support this pathway ensuring that patients are entered and the pathway monitored.
- Triage telephone calls to the Cancer CNS telephone and liaise directly with patients, signpost and escalate to the CNS team as appropriate.
- Provide level 1 psychological support within own knowledge boundaries following appropriate
- Perform Holistic Needs Assessments using designated screening tools as
- To participate in collating patient surveys and develop action plans alongside the senior CNS.
- Support CNSs in developing and facilitating Health and Well Being programmes. This will involve contributing and delivering education to patient and carers, including information around health promotion, disease prevention and supporting self-management of their rehabilitation or long term
- Document all interactions both verbally and written with accuracy and in line with Trust policy and
- Demonstrate excellent communication skills both verbal and
Job description
Job responsibilities
- Work as a Health/Social Care Assistant to assist with the coordination and management of patients undergoing treatment at LNWHT to support patients both on and off
- Provide information to patients related to treatment/follow-up and signpost to appropriate healthcare providers within remit of role and
- Provide telephone advice and triage where appropriate, working within defined protocols and guidelines. Document and communicate outcomes as per service
- Support stratified Follow- Up for Cancer patients, be responsible for the management of IT systems that support this pathway ensuring that patients are entered and the pathway monitored.
- Triage telephone calls to the Cancer CNS telephone and liaise directly with patients, signpost and escalate to the CNS team as appropriate.
- Provide level 1 psychological support within own knowledge boundaries following appropriate
- Perform Holistic Needs Assessments using designated screening tools as
- To participate in collating patient surveys and develop action plans alongside the senior CNS.
- Support CNSs in developing and facilitating Health and Well Being programmes. This will involve contributing and delivering education to patient and carers, including information around health promotion, disease prevention and supporting self-management of their rehabilitation or long term
- Document all interactions both verbally and written with accuracy and in line with Trust policy and
- Demonstrate excellent communication skills both verbal and
Person Specification
Education/Qualifications
Essential
- GCSE/'O' level English and Mathematics
- NVQ Level 4 in Health or Social care, or equivalent experience/education
- Evidence of further study, courses related to healthcare or cancer care
Desirable
- Medical Terminology Course.
Knowledge & Experience
Essential
- Relevant Health or social care experience at Band 3 or equivalent, or transferable knowledge & experience of working with the public
- Understanding of key referral pathways to Allied Health Professionals to support plans of care
- Experience of using a spreadsheet and devising databases
- Experience in managing small projects
- Previous Involvement with Data collection systems and data analysis
- Experience of dealing with challenging situations
Desirable
- Previous experience of supporting patient/clients
- Previous experience in a cancer services setting or similar.
- Clinical audit knowledge,Previous experience of participation in audit
- Experience in service improvement
- Hospital PAS systems
Skills,Abilities & Attributes
Essential
- Ability to work without direct supervision, aware of boundaries and need to seek advice and refer as appropriate
- Excellent communication and interpersonal skills
- Ability to work flexibly, demonstrate initiative and prioritise workload
- Excellent planning and organisation skills
Person Specification
Education/Qualifications
Essential
- GCSE/'O' level English and Mathematics
- NVQ Level 4 in Health or Social care, or equivalent experience/education
- Evidence of further study, courses related to healthcare or cancer care
Desirable
- Medical Terminology Course.
Knowledge & Experience
Essential
- Relevant Health or social care experience at Band 3 or equivalent, or transferable knowledge & experience of working with the public
- Understanding of key referral pathways to Allied Health Professionals to support plans of care
- Experience of using a spreadsheet and devising databases
- Experience in managing small projects
- Previous Involvement with Data collection systems and data analysis
- Experience of dealing with challenging situations
Desirable
- Previous experience of supporting patient/clients
- Previous experience in a cancer services setting or similar.
- Clinical audit knowledge,Previous experience of participation in audit
- Experience in service improvement
- Hospital PAS systems
Skills,Abilities & Attributes
Essential
- Ability to work without direct supervision, aware of boundaries and need to seek advice and refer as appropriate
- Excellent communication and interpersonal skills
- Ability to work flexibly, demonstrate initiative and prioritise workload
- Excellent planning and organisation skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
