Patient Pathway Coordinator ENT

Job summary

The post holder will ensure high levels of patient and clinician satisfaction by being an accessible, patient focussed and knowledgeable point of contact.

The job summary is described below:Working closely with the Team Lead, to be a key contact for the service for all patient related and administrative matters.To be the key contact for the organisation of out-patient clinics, including clinic reduction/cancellations and making of urgent appointments.Provide secretarial support to ENT servicesTo monitor/validate patients throughout their pathway, from point of entry, escalating issues promptly, in order to ensure compliance with waiting time standards.As required, support the coordination of national and local audits by effective data collection.

Main duties of the job

The appointment of consultants has created an exciting opportunity for exceptional candidates to join the administrative team in the ENT surgery department at Northwick Park Hospital. Specific responsibility would be to provide support across the ENT service.

The successful candidates will be experienced medical secretaries able to demonstrate advanced communication and organisational skills. They must also be able to use their own initiative and show problem solving skills. Excellent attention to detail and a passion for patient care is essential.

In line with the Trust's objective of a transition from medical secretary to Patient Pathway Co-ordinators (PPC), any necessary training would be given to expand the role to cover PPC duties. This would be fully explained at interview.

Please see attached Job Description and Person Specification for list of full duties and role responsibilities

About us

London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.

Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.

We run major acute services at:

• Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country's top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
• St Mark's Hospital: an internationally renowned specialist centre for bowel disease
• Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
• Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.

We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.