Personal Assistant / Administrator - Women's Services Management Team

Job summary

To ensure the smooth operation of the assigned Women's Management Team (WMT) and Cervical Screening Provider lead (CSPL) working commitments by providing a highly effective liaison service within the Women service, division, other Trust departments and with a wide range of external bodies and individuals.

Main duties of the job

Pro-actively manage the WMT & CSPL diary and activities, using Microsoft Outlook, by balancing pressures and competing priorities, anticipating and planning future activity.

Deal proactively with telephone calls and using judgment to determine priority and importance of the issue, including sensitive, confidential and patient related matters, and refer on as appropriate.

Liaise with external organisations and agencies as necessary to ensure the WMT & CSPL diary and preparation requirements are clear and any conflicts are managed without routine reference to the WMT & CSPL.

Attend formal meetings to take and transcribe minutes, preparing and promptly issuing agendas and minutes, action trackers and undertaking any follow up actions delegated as a result of meetings. Progress the completion of actions prior to the next meeting to agreed, efficient and effective standards.

Manage incoming and outgoing electronic and paper correspondence, acknowledging letters and drafting replies on behalf of the WMT & CSPL in an effective, efficient and timely manner, using initiative, discretion and sensitivity, upholding confidentiality as necessary.

In conjunction with appropriate staff, investigate and deal with complaints specific to the WMT & CSPL offices, both written and verbal and to ensure accurate records are kept.

About us

London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.

Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.

We run major acute services at:

• Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country's top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
• St Mark's Hospital: an internationally renowned specialist centre for bowel disease
• Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
• Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.