London North West University Healthcare NHS Trust

Access Coordinator at St Marks Colorectal Admissions (Scheduling)

Information:

This job is now closed

Job summary

An exciting opportunity has arisen to join London North West University Healthcare NHS Trust as a Access Coordinator (Scheduling).

The main responsibility is to co-ordinate patients elective admissions.

We are looking for a committed, willing to learn, dedicated person with close attention to detail.

Main duties of the job

  • Responsibility for co-ordination of patient's elective admission.
  • Responsibility for daily liaison with consultants and surgeons across sites to ensure elective inpatient theatre sessions are consistently booked with maximum utilisation, taking into consideration both clinical urgency and time on the waiting list.
  • Be responsible for monitoring / auditing trust data received from the Performance / Information department and managing waiting lists to ensure no patients breach the national access, booking and choice targets, working in line with the Trusts' Patient Access Policy. To ensure synchrony between outpatient waiting list and inpatient waiting list to enable tracking of patient pathway target times for the national 18 week pathway. This will require extensive joint working with colleagues across LNWUH NHS Trust.
  • Responsible for booking pre-assessment and associated appointments in a timely manner and adjust lists as required if any patients fail pre-assessment or swabs.
  • Responsibility for ensuring special/individual equipment for theatres is ordered in a timely fashion to ensure no patient cancellations are received due to lack of equipment. Ensure correct transport is booked for appropriate patients

About us

London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.

Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.

We run major acute services at:

  • Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country's top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
  • St Mark's Hospital: an internationally renowned specialist centre for bowel disease
  • Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
  • Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.

We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.

Details

Date posted

25 July 2024

Pay scheme

Agenda for change

Band

Band 4

Salary

£29,460 to £31,909 a year pa Inclusive of High Cost Area Supplement

Contract

Permanent

Working pattern

Full-time, Home or remote working

Reference number

337-NP-7935SM-A

Job locations

St Marks Hospital

Acton Lane

London

NW10 7NS


Job description

Job responsibilities

  • The post-holder will be responsible for ensuring that elective theatre lists are compiled and updated on Cerner (or any other Trust systems) and reviewed/signed off by the relevant surgical teams/General Management.
  • Contact patients offering them a choice of admission dates and agree with them the date of admission in line with the Patient Access Policy.
  • Create a waiting list entry for patients requiring admission.
  • To ensure correct OPC code is used for waiting list entries.
  • Schedule patient's investigation appointments ensuring patients are booked on Cerner and ensure a confirmation letter is sent and patients are telephoned.
  • Responsible for booking patients in chronological order or in order of clinical urgency.
  • Lead responsibility for booking procedures ensuring that theatre capacity is proactively and efficiently utilised.
  • Book ECU/PACU/ITU beds according to the nature of procedure or if requested by Surgical team
  • Undertake the booking of elective admissions for cancer patients and liaise closely with Cancer MDT Co-ordinators to ensure that these are scheduled appropriately within the cancer pathway targets.
  • Sending online pre assessments to all patients once a consultant raises an order on Cerner
  • Re-book patients in line with the 28 day cancellation breach date guidelines if cancelled on the day by hospital.
  • Liaison with other specialties, plastics, urology etc., for the scheduling of complex multi surgeon cases.
  • Ensure impact of the scheduling utilisation and case mix is understood and integrated into the capacity planning process. To keep up to date account of consultant and team leave and positively confirm list status six weeks in advance.

Job description

Job responsibilities

  • The post-holder will be responsible for ensuring that elective theatre lists are compiled and updated on Cerner (or any other Trust systems) and reviewed/signed off by the relevant surgical teams/General Management.
  • Contact patients offering them a choice of admission dates and agree with them the date of admission in line with the Patient Access Policy.
  • Create a waiting list entry for patients requiring admission.
  • To ensure correct OPC code is used for waiting list entries.
  • Schedule patient's investigation appointments ensuring patients are booked on Cerner and ensure a confirmation letter is sent and patients are telephoned.
  • Responsible for booking patients in chronological order or in order of clinical urgency.
  • Lead responsibility for booking procedures ensuring that theatre capacity is proactively and efficiently utilised.
  • Book ECU/PACU/ITU beds according to the nature of procedure or if requested by Surgical team
  • Undertake the booking of elective admissions for cancer patients and liaise closely with Cancer MDT Co-ordinators to ensure that these are scheduled appropriately within the cancer pathway targets.
  • Sending online pre assessments to all patients once a consultant raises an order on Cerner
  • Re-book patients in line with the 28 day cancellation breach date guidelines if cancelled on the day by hospital.
  • Liaison with other specialties, plastics, urology etc., for the scheduling of complex multi surgeon cases.
  • Ensure impact of the scheduling utilisation and case mix is understood and integrated into the capacity planning process. To keep up to date account of consultant and team leave and positively confirm list status six weeks in advance.

Person Specification

Qualifications

Essential

  • A*-C GCSE grades

Desirable

  • Previous Scheduling Experience

n/a

Essential

  • Communication skills

Desirable

  • medical terminology

Experience

Essential

  • NHS Experience

Desirable

  • NHS Experience
Person Specification

Qualifications

Essential

  • A*-C GCSE grades

Desirable

  • Previous Scheduling Experience

n/a

Essential

  • Communication skills

Desirable

  • medical terminology

Experience

Essential

  • NHS Experience

Desirable

  • NHS Experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

London North West University Healthcare NHS Trust

Address

St Marks Hospital

Acton Lane

London

NW10 7NS


Employer's website

https://www.lnwh.nhs.uk (Opens in a new tab)

Employer details

Employer name

London North West University Healthcare NHS Trust

Address

St Marks Hospital

Acton Lane

London

NW10 7NS


Employer's website

https://www.lnwh.nhs.uk (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Team Leader

Daniela Mendola

daniela.mendola@nhs.net

02082354055

Details

Date posted

25 July 2024

Pay scheme

Agenda for change

Band

Band 4

Salary

£29,460 to £31,909 a year pa Inclusive of High Cost Area Supplement

Contract

Permanent

Working pattern

Full-time, Home or remote working

Reference number

337-NP-7935SM-A

Job locations

St Marks Hospital

Acton Lane

London

NW10 7NS


Supporting documents

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