Palliative Care Advocacy Support Worker

London North West University Healthcare NHS Trust

Information:

This job is now closed

Job summary

An exciting opportunity has arisen at Meadow House Hospice, for an enthusiastic individual to provide advocacy support for our staff, patients and their families. The role will involve close liaison with service users to explore their social needs and how we can ensure that they have equitable access and support in accessing benefits, as well as signposting them to relevant community support services.

It would be expected the successful candidate provide advocacy, involving support, information, and representation, to patients and relatives involved with specialist palliative care services in the London Boroughs of Ealing and Hounslow.

A significant element of the role will be working with hard to reach groups to ensure that their needs are identified and addressed. You will need good communication and negotiation skills in advocating for patients and families, in informing them of their rights and the range of choices available to them.

Main duties of the job

To liaise with a range of external statutory, third sector and independent organisations in relation to current legislation and practice

To act as an information resource facility for benefits and practical support and to encourage uptake where appropriate

To advise other professionals of appropriate benefit entitlements for their clients and how to guide them through the relevant systems and processes

To support patients and carers in expressing views and making choice about their care, providing a service which reflects and responds to the needs and aspirations of people of different cultures, ages, and backgrounds

About us

London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.

Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.

We run major acute services at:

  • Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country's top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
  • St Mark's Hospital: an internationally renowned specialist centre for bowel disease
  • Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
  • Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.

We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.

Date posted

10 April 2024

Pay scheme

Agenda for change

Band

Band 4

Salary

£29,460 to £31,909 a year per annum including HCAS

Contract

Permanent

Working pattern

Part-time

Reference number

337-NP-7655MF

Job locations

Meadow House Hospice

Uxbridge Road

Southall

UB1 3HW


Job description

Job responsibilities

To view the main responsibility, please see the attached the Job Description and Person Specification.

Job description

Job responsibilities

To view the main responsibility, please see the attached the Job Description and Person Specification.

Person Specification

Education and Qualifications

Essential

  • oEducated to A Level /NVQ3 / National advocacy Level 3 Core Module or equivalent health qualification
  • oExtensive experience of giving welfare benefits advice and information to individuals
  • oExperience of acting as a patient advocate within health care

Knowledge and Experience

Essential

  • oAn understanding of Health & Social Care services and the systems for accessing them
  • oUp to date knowledge of welfare and benefits system
  • oFlexible approach and ability to prioritise and work independently and on own initiative.
  • Excellent communication and inter-personal skills and ability to work under pressure
  • oAbility to manage administrative requirements
  • oBe able to produce statistical information for monitoring and evaluation

Skills, abilities and attributes

Essential

  • oBe able to work independently and as part of a team
  • oTime management/organisational skills and ability to work under pressure
  • oAbility to use basic computing packages, e.g. MS Word, Outlook, Excel and PowerPoint
Person Specification

Education and Qualifications

Essential

  • oEducated to A Level /NVQ3 / National advocacy Level 3 Core Module or equivalent health qualification
  • oExtensive experience of giving welfare benefits advice and information to individuals
  • oExperience of acting as a patient advocate within health care

Knowledge and Experience

Essential

  • oAn understanding of Health & Social Care services and the systems for accessing them
  • oUp to date knowledge of welfare and benefits system
  • oFlexible approach and ability to prioritise and work independently and on own initiative.
  • Excellent communication and inter-personal skills and ability to work under pressure
  • oAbility to manage administrative requirements
  • oBe able to produce statistical information for monitoring and evaluation

Skills, abilities and attributes

Essential

  • oBe able to work independently and as part of a team
  • oTime management/organisational skills and ability to work under pressure
  • oAbility to use basic computing packages, e.g. MS Word, Outlook, Excel and PowerPoint

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

London North West University Healthcare NHS Trust

Address

Meadow House Hospice

Uxbridge Road

Southall

UB1 3HW


Employer's website

https://www.lnwh.nhs.uk (Opens in a new tab)

Employer details

Employer name

London North West University Healthcare NHS Trust

Address

Meadow House Hospice

Uxbridge Road

Southall

UB1 3HW


Employer's website

https://www.lnwh.nhs.uk (Opens in a new tab)

For questions about the job, contact:

Senior Nurse Palliative and End of Life Care

Randall Jones

randall.jones@nhs.net

07855147280

Date posted

10 April 2024

Pay scheme

Agenda for change

Band

Band 4

Salary

£29,460 to £31,909 a year per annum including HCAS

Contract

Permanent

Working pattern

Part-time

Reference number

337-NP-7655MF

Job locations

Meadow House Hospice

Uxbridge Road

Southall

UB1 3HW


Supporting documents

Privacy notice

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