Endoscopy Co-ordinator Complex Polyp and Tertiary

Job description

Job responsibilities

KEY RESPONSIBILITIES AND RESPONSIBILITIES

Booking & Scheduling

• The post-holder will be responsible for ensuring that elective complex polyp endoscopy (ESD/EMR) lists are booked.
• Contact patients offering them a choice of admission dates and agree with them the date of admission in line with the Patient Access Policy.
• Create a waiting list entry for patients requiring admission.
• To ensure correct OPC code is used for waiting list entries.
• Schedule patient appointments ensuring patients are fully booked on CERNER and Endo vault and ensure a confirmation letter is sent or that patients are telephoned if booking at short notice.
• Responsible for booking patients in chronological order or in order of clinical urgency.
• Lead responsibility for booking procedures ensuring that the endoscopy capacity is proactively and efficiently utilised.
• Attend and action outcome of weekly Polyp MDM.
• Book new appointments for Pre-assessment (POA) at least two weeks before endoscopy procedure, ensuring that capacity is proactively and efficiently used and patients booked in advance of endoscopy procedure.
• Ensure that any instructions that have been communicated from the pre-assessment and Complex Polyp CNS are actioned.
• Re-book patients in line with the 28 day cancellation breach date guidelines if cancelled on the day by hospital.
• Liaison with other specialties for the scheduling of complex multi surgeon cases.
• Ensure impact of the scheduling utilisation and case mix is understood and integrated into the capacity planning process.
• To keep up to date account of consultant and team leave and positively confirm list status six weeks in advance.

Waiting list Management and Validation

• Proactively manage the elective patient pathways to avoid breach targets and take steps to resolve any issues e.g., 28 day cancelled operations.
• Fully understand 18 weeks referral to treatment (RTT) rules and use them to manage all elective patient journeys.
• Lead responsibility to identify and report any issues to the relevant manager which compromise delivery of the 18.week RTT pathway, e.g. lack of capacity either for endoscopy or POA.
• To understand cancer and diagnostics targets and how it relates to scheduling of patients.

Communication

• Develop key relationships with staff both within the local teams but also in the wider organisation to ensure the patient pathway is as swift and effective as possible in relation to the clinical needs, while delivering an exceptional patient experience.
• Liaise with internal and external colleagues to share patient pathway information and diagnostic information, and expedite patient journeys where needed.
• To deal with telephone enquires in an empathetic and productive manner, taking appropriate action to ensure high patient satisfaction.
• Support the investigation of patient DNAs and deferrals, communicating the results to the Consultants and service as appropriate and updating waiting lists accordingly.
• To communicate details of any cancellations the Clinician and relevant service ensuring that all information is available.

Data Quality

• Ensure trust systems are updated with patient pathway status information and that data quality is maintained.

• Use Trust IT systems and databases to ensure relevant and appropriate patient information is entered and captured. Input data onto iCS in accordance with departmental policy and procedure.

Service Delivery and Reporting

• Support the identification and reporting of any issues to the Team Leader which compromise delivery of the 18 week RTT pathway, e.g. lack of capacity for surgery
• Ensure that Trust agreed standard of service are delivered to patients requiring elective admission to the speciality.
• Provide support during absence of other staff within the team.
• Work to strict timescales and be able to prioritise workload to best effect.
• To be aware of the importance of confidentiality and issues relating to the Data Protection Act.
• Working closelywith the PPWT team to ensure that funding for specifiedtheatre procedures is appropriately sought in accordance with guidelines.
• Any other duties commensurate with grade.

To view the full responsibility, please see the attached the Job Description and Person Specification

Person Specification

Education/ Qualifications

Essential

• oNVQ 4 in customer care or equivalent qualification or experience

Knowledge & Experience

Essential

• oExperience in a patient/customer facing role oNHS experience oUnderstanding of confidentiality and data protection act oKnowledge of booking patient appointments data recording system oKnowledge of RTT pathways and targets oAccurate data entry and keyboard skills oKnowledge of Microsoft Office

Skills, Abilities and Attributes

Essential

• oAbility to type to a reasonable speed to achieve at least 30 words per minute oStrong IT skills oExcellent communication and interpersonal skills, including a good telephone manner oAbility to prioritise workload and work on own initiative. oExcellent organisational and numerical skills oExcellent verbal and written communication skills oAbility to prioritise work and approach new tasks flexibly oProblem solving skills oAbility to demonstrate a polite and sympathetic manner to patients and staff oAbility to work as an effective team member and without supervision as necessary oAbility to prepare clear and accurate information oAbility to work effectively in a stressful and pressurised environment. oAttention to detail and accuracy oGood time management skills oFlexible and adaptable and a positive approach to change oPunctual and well presented oAble to learn new skills

HEART VALUES

Essential

• Demonstrate commitment to Trust HEART values - Honesty, Equity, Accountability, Respect, and Teamwork.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

London North West University Healthcare NHS Trust

Address

St Mark's Hospital

Watford Road

Harrow

HA1 3UJ

Employer's website

https://www.lnwh.nhs.uk (Opens in a new tab)