Switchboard Operator

Job description

Job responsibilities

KEY RESPONSIBILITIES To deal and log report faults and maintaining on call roster information and changes To answer and transfer all incoming calls in a timely and professional manner and assistcallers with their enquiries using the computerised switchboard. To provide empathy, support, and also be sympathetic and helpful to callers, where Englishis not their first language or where they are distressed or bereaved callers.SwitchboardManagerSwitchboardSupervisorSwitchboardOperator

Page 3 of 8 To be proficient in database directories using BT software and keyboard skills. To operate paging systems being concise with appropriate messages often having to usemedical terminology when communicating with clinical staff. To attend training to improve standards, this may include customer services skills andcomputer skills at higher NVQ levels and attend mandatory courses. To assist with any general enquires i.e. opening closing times, directions to clinics, visitingtimes, chaplain details and information on accommodation etc. To connect, log and monitor international calls for Trust staff. To log Estate out of hours calls and escalate to the Estates on call Manager. To deal with GP enquiries and forward call to relevant Consultant teams To contact and log the District Nursing team out of hours and pass on patients information. To activate emergency calls via the bleeping system, and programme bleeps as trained. To execute Emergency calls calmly and efficiently (Cardiac Arrest, Trauma, Fire, BombThreats, Baby Tag, Massive Obstetric (MOH) and Obstetrics Emergency and MajorIncidents) following correct procedures and following up any problems that may arise inthese events To respond to all Fire panel and Gas alarms following strict departmental procedures. To report and log Medical gas alarms to the appropriate department To Initiate 999 calls for the Trust as and when required. To respond and initiate the Major Incident Procedure and participate fully with confidenceand accuracy in passing vital information to relevant Trust staff.

To view the main responsibility, please see the attached the Job Description and Person Specification

Person Specification

Experience/ Knowledge

Essential

• Experience as switchboard operator or receptionist or similar role

Skills

Desirable

• Ability to work on own initiative and as part of a team

Education

Essential

• Education to GCSE standard with reasonable standard of numeracy and literacy

Skills

Essential

• Ability to work under pressure and remain customer focused at all times.

Skills

Essential

• Excellent verbal communication skills.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

London North West University Healthcare NHS Trust

Address

Northwick Park Hospital

Harrow

HA1 3UJ

Employer's website

https://www.lnwh.nhs.uk (Opens in a new tab)