Job summary
We are looking for a highly motivated individual used to working with multi-agencies and multi-disciplinary teams. The post holder will need the combined skills of project management , data analytical skills and be able to communicate effectively with clinical team members at all levels. The programme workload will be diverse with rapid improvement timelines to support both financial achievement of Commissioning for Quality Improvement and Innovation (CQUIN) programmes and Trust key Flow programmes.
Main duties of the job
The post holder will have specific remit for the programme management of Commissioning Quality Improvement and Innovation (CQUIN) actively seek opportunities for innovative improvement projects and transformation programmes aligned to redesign of Trust flow programmes. Working with key stakeholders across all sites to promote the uptake and delivery of such projects. You will be integral to facilitating and overseeing improvement programmes and projects, working with staff to identify new opportunities, develop pilots, and provide targeted support to scale up and embed impact. This will include taking a lead role in prioritised improvement projects, and working closely with the Associate Director for CQUIN, Transformation and Research, on high priority analyses and communications.
About us
London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.
Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.
We run major acute services at:
- Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country's top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
- St Mark's Hospital: an internationally renowned specialist centre for bowel disease
- Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
- Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.
We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.
Job description
Job responsibilities
- Lead and support the delivery of transformation and improvement projects, specific to CQUIN programmes and supporting the realisation of significant strategic objectives
- Work with the transformation team and stakeholders across the trust in identifying opportunities to use information to support the delivery of CQUIN targets and improvement of health care services.
- Build strong relationships and rapidly become seen as a trusted advisor from an improvement point of view for stakeholders including Clinicians, Colleagues, Team Leaders, and Managers
- Planning and organisation of assigned projects, formulating and making recommendations as to the adjustment of plans or strategies on behalf of the transformation team
- Support the overall transformation agenda as required including supporting events such as rapid improvement, pathway mapping, facilitating workshops, and any other duties deemed within the scope of this role
- Produce clear visual materials, programme documentation, and data for use in reports, local briefings, workshops and meetings for both internal and external audiences
- Work in partnership with the Transformation and Business Intelligence Teams to ensure the delivery of a high quality, responsive and efficient information service supporting Transformation objectives through delivery of analysis and insight.
- Act as subject matter expert in analytical, statistical and modelling techniques and their application to support the delivery of service improvements and to support others to develop their understanding and knowledge.
- Work with clinicians and other stakeholders to communicate clearly complex data and information issues to a non-information specialist audience, including external stakeholders
- Analyse data that is sent from external sources and interpret this clearly and in a timely manner
- Perform interrogation and analysis on a range of data sets, using BI products as appropriate, in order to deliver insight and intelligence to partners within the transformation team.
- Support specification of KPIs for transformation projects and establishment of their automated reporting processes through the ICS project tracking software (TrakIt)
- Support management, design and creation of dashboards, queries and reports using ICS project tracking software (TrakIt)
BUSINESS INTELLIGENCE
- Resolve and translate highly complex information problems and provide expert guidance when required for and between stakeholders, the transformation team and also to within the Information Reporting team
- Working with the analytics/intelligence colleagues across the trust, design dashboards and reports to meet the needs of the Transformation programme and the wider Trust which use the best data sources available and using benchmarks where available
- Working with the analytics/intelligence colleagues across the trust respond to transformation programme requests for information analysis, interrogating databases, manipulating and presenting data to meet customer requirements, and building new analytical tools, ensuring confidentiality of patient information
- Gather requirements from stakeholders and interpret them into technical specifications for working with the analytics/intelligence colleagues across the trust, Information Reporting team and the Business Intelligence Development team
- Act as subject matter expert in a range of NHS data sets as collected through different health care provider settings and to support the teams in developing their understanding and knowledge.
- Interpret findings from data reports that have been designed to support service improvements and report these back in a clear, concise and understandable way
- Contribute to the evaluation of current information management processes and recommend and develop more effective systems
Job description
Job responsibilities
- Lead and support the delivery of transformation and improvement projects, specific to CQUIN programmes and supporting the realisation of significant strategic objectives
- Work with the transformation team and stakeholders across the trust in identifying opportunities to use information to support the delivery of CQUIN targets and improvement of health care services.
- Build strong relationships and rapidly become seen as a trusted advisor from an improvement point of view for stakeholders including Clinicians, Colleagues, Team Leaders, and Managers
- Planning and organisation of assigned projects, formulating and making recommendations as to the adjustment of plans or strategies on behalf of the transformation team
- Support the overall transformation agenda as required including supporting events such as rapid improvement, pathway mapping, facilitating workshops, and any other duties deemed within the scope of this role
- Produce clear visual materials, programme documentation, and data for use in reports, local briefings, workshops and meetings for both internal and external audiences
- Work in partnership with the Transformation and Business Intelligence Teams to ensure the delivery of a high quality, responsive and efficient information service supporting Transformation objectives through delivery of analysis and insight.
- Act as subject matter expert in analytical, statistical and modelling techniques and their application to support the delivery of service improvements and to support others to develop their understanding and knowledge.
- Work with clinicians and other stakeholders to communicate clearly complex data and information issues to a non-information specialist audience, including external stakeholders
- Analyse data that is sent from external sources and interpret this clearly and in a timely manner
- Perform interrogation and analysis on a range of data sets, using BI products as appropriate, in order to deliver insight and intelligence to partners within the transformation team.
- Support specification of KPIs for transformation projects and establishment of their automated reporting processes through the ICS project tracking software (TrakIt)
- Support management, design and creation of dashboards, queries and reports using ICS project tracking software (TrakIt)
BUSINESS INTELLIGENCE
- Resolve and translate highly complex information problems and provide expert guidance when required for and between stakeholders, the transformation team and also to within the Information Reporting team
- Working with the analytics/intelligence colleagues across the trust, design dashboards and reports to meet the needs of the Transformation programme and the wider Trust which use the best data sources available and using benchmarks where available
- Working with the analytics/intelligence colleagues across the trust respond to transformation programme requests for information analysis, interrogating databases, manipulating and presenting data to meet customer requirements, and building new analytical tools, ensuring confidentiality of patient information
- Gather requirements from stakeholders and interpret them into technical specifications for working with the analytics/intelligence colleagues across the trust, Information Reporting team and the Business Intelligence Development team
- Act as subject matter expert in a range of NHS data sets as collected through different health care provider settings and to support the teams in developing their understanding and knowledge.
- Interpret findings from data reports that have been designed to support service improvements and report these back in a clear, concise and understandable way
- Contribute to the evaluation of current information management processes and recommend and develop more effective systems
Person Specification
Education/ Qualifications
Essential
- oEducated to degree level oMasters-level qualification in or equivalent experience in senior information management, project management or analytical role oEvidence of continuing professional development
Desirable
- oHave undertaken some personal development in courses which are relevant to information management and analysis within the NHS oProgramme / Project Management or Improvement Qualification or equivalent experience.
Knowledge & Experience
Essential
- oEvidence of specialist knowledge and expertise and experience in successfully leading, and /or delivering change projects and initiatives. oKnowledge & experience of managing change within a highly complex service environment. oEvidence of building effective working relationships with clinical, operational, and multi-disciplinary teams oProject management experience oAbility to analyse complex information, develop and analyse potential options and provide. recommendations on the most appropriate course of action oAbility to manage workload effectively in light of competing priorities and tight deadlines. oAbility to analyse national and local policy, identify implications for the Trust and develop Trust policy and objectives to reflect this. oA high-level of understanding of information analysis in an NHS environment oProven experience in gathering specific and detailed requirements from stakeholders and developing these requirements in to specifications and designs for the information and the BI Development teams oExperience of producing regular comprehensive reports. oExperience of liaising with very senior internal and external stakeholders oKnowledge of Information Governance and the need for patient confidentiality in the handling of patient based information according to Caldicott guidelines and GDPR
Desirable
- oKnowledge of NHS Data Dictionary and data requirements for central returns. oExpert in acute information data and the way to manipulate and use the data for best use within the department for wider use within the Trust, including relational database systems and query interfaces oSkilled in the use of SQL Server and other BI reporting tools oPowerBI and QlikView expertise
Skills, Abilities and Attributes
Essential
- oWell-developed communication and negotiation skills to handle difficult situations in a constructive and positive way. oHighly adept at interpreting findings from data reports tailored to your area of responsibility and report these back in a clear, concise and understandable way oAbility to translate business needs and issues into logical analytical frameworks. oProven ability to write clear and concise reports and briefing papers including business cases oPresenting information to / interacting with staff on all levels. Required to deal with sensitive information. oAbility to identify and advise managers on performance trends and suggests possible explanations appropriately tailored to relevant clinical context oAbility to produce statistical, trends and performance analysis of primary and secondary care data. .
Desirable
- oUnderstand and be able to use SQL Server to extract information for manipulation to undertake analysis oAbility to interpret reports and advise managers on likely problem areas using narrative and graphical presentations. oAble to create dashboards through PowerBI and QlikView
Person Specification
Education/ Qualifications
Essential
- oEducated to degree level oMasters-level qualification in or equivalent experience in senior information management, project management or analytical role oEvidence of continuing professional development
Desirable
- oHave undertaken some personal development in courses which are relevant to information management and analysis within the NHS oProgramme / Project Management or Improvement Qualification or equivalent experience.
Knowledge & Experience
Essential
- oEvidence of specialist knowledge and expertise and experience in successfully leading, and /or delivering change projects and initiatives. oKnowledge & experience of managing change within a highly complex service environment. oEvidence of building effective working relationships with clinical, operational, and multi-disciplinary teams oProject management experience oAbility to analyse complex information, develop and analyse potential options and provide. recommendations on the most appropriate course of action oAbility to manage workload effectively in light of competing priorities and tight deadlines. oAbility to analyse national and local policy, identify implications for the Trust and develop Trust policy and objectives to reflect this. oA high-level of understanding of information analysis in an NHS environment oProven experience in gathering specific and detailed requirements from stakeholders and developing these requirements in to specifications and designs for the information and the BI Development teams oExperience of producing regular comprehensive reports. oExperience of liaising with very senior internal and external stakeholders oKnowledge of Information Governance and the need for patient confidentiality in the handling of patient based information according to Caldicott guidelines and GDPR
Desirable
- oKnowledge of NHS Data Dictionary and data requirements for central returns. oExpert in acute information data and the way to manipulate and use the data for best use within the department for wider use within the Trust, including relational database systems and query interfaces oSkilled in the use of SQL Server and other BI reporting tools oPowerBI and QlikView expertise
Skills, Abilities and Attributes
Essential
- oWell-developed communication and negotiation skills to handle difficult situations in a constructive and positive way. oHighly adept at interpreting findings from data reports tailored to your area of responsibility and report these back in a clear, concise and understandable way oAbility to translate business needs and issues into logical analytical frameworks. oProven ability to write clear and concise reports and briefing papers including business cases oPresenting information to / interacting with staff on all levels. Required to deal with sensitive information. oAbility to identify and advise managers on performance trends and suggests possible explanations appropriately tailored to relevant clinical context oAbility to produce statistical, trends and performance analysis of primary and secondary care data. .
Desirable
- oUnderstand and be able to use SQL Server to extract information for manipulation to undertake analysis oAbility to interpret reports and advise managers on likely problem areas using narrative and graphical presentations. oAble to create dashboards through PowerBI and QlikView
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
