Senior PACS Administrator specialising in Viewpoint

Job description

Job responsibilities

APPLICATION SUPPORT

END-USER SUPPORT

Respond promptly and customer-focused to incidents and requests received through the Digital Services help desk or other channels, efficiently managing radiology system operations.

Ensure appropriate access levels and security for end users of the Application portfolio, aligning with their job roles. Maintain accounts for staff leaving or temporary staff to ensure up-to-date application access rights. Log and investigate security incidents using the Trust's incident management system.

Conduct user satisfaction surveys to assess and enhance the organisation's digital literacy on a wider scale.

Provide ongoing support and assistance to application users through various training methods, including "Floor Walking," structured training sessions, drop-in sessions, and one-on-one training.

Deliver training modules and materials as directed by the Radiology Systems Manager, incorporating user feedback and application changes. Optimise training materials for large staff groups, such as students and junior doctors, who rotate within the organisation.

Support the development of innovative training solutions, such as e-learning and address data quality concerns and improve business processes.

PROBLEM MANAGEMENT

Offer second-line support and troubleshooting to resolve user issues and address data quality concerns.

Escalate problems to third-party application vendors, documenting vendor updates in the Trust help desk system, and communicating them to the Radiology Systems Manager.

CONFIGURATION MANAGEMENT

Analyse user requirements for existing business processes and translate them into solutions by modifying, developing, and implementing enhancements to relevant applications.

Collaborate with clinicians and managers to identify, develop, and propose service improvements that enhance business efficiency.

Assist the Radiology Systems Manager in troubleshooting technical and data quality issues and identifying necessary modifications to meet evolving user requirements.

Ensure compliance with NHS national standards for data capture and reporting. Maintain data integrity during integration messages with other applications through an integration engine and in data extracts to the data warehouse or external data stores.

Comply with Standard Operating Procedures for the team's application portfolio, suggesting improvements or updates in response to application changes or data quality concerns.

IT OPERATIONS CONTROL

Monitor performance against a set of Key Performance Indicators (KPIs) for the Application portfolio, covering user access, data quality, and system integrity. Provide reports to radiology (RIS/PACS) and maternity (Viewpoint) management as necessary.

Provide weekly and monthly reports on training and application support activities to the Radiology Systems Manager, covering the team's Application portfolio and project work streams.

Report progress on training and application support work for the team's Application portfolio and project work streams to the Radiology Systems Manager.

Test end-user reports or data extraction routines against agreed specifications, using application-specific toolsets or engaging the application vendor.

CONTINUITY MANAGEMENT

Ensure compliance with the system(s) data retention policy by maintaining data backups.

Collaborate with clinicians, managers, suppliers, and other application managers to ensure continuity of service during planned application downtime. Ensure emergency protocols and procedures are effective.

APPLICATION MAINTENANCE

CHANGE MANAGEMENT

Adhere to the Change Control process, ensuring proper documentation and timely handling of change requests.

Communicate project aspects and system changes with learning and training implications to staff across the organisation through presentations and discussions.

SOFTWARE CONTROL AND DISTRIBUTION

Execute deployment plans for major information systems within the application portfolio, identifying critical issues as they arise.

Assist the Radiology Systems Manager in creating specifications for change and contribute to the testing of new application deliveries.

APPLICATION STRATEGY

Investigate current and future functionality, presenting opportunities to expand the functionality of the applications as a crucial investment for the Trust. Support the development of business cases for implementing improved functionality.

Collaborate with key stakeholders across the Trust to promote best practices in using the applications portfolio.

APPLICATION MANAGEMENT

Provide service operations for the Application portfolio, including incident management, request handling, development, user access, and problem resolution.

Monitor application vendor performance to ensure compliance with stated Service Level Agreements (SLAs), escalating any issues where SLAs are not met.

GENERAL DUTIES

Participate in training sessions, assisting the Radiology Systems Manager in organising rooms and trainers and ensuring the availability of equipment, software, and other materials.

Engage in the Trust's performance appraisal system and pursue identified training and development opportunities relevant to the role.

Represent or support the team's interests at internal and external forums.

Ensure compliance with the Data Security and Protection Toolkit.

Provide appropriate support to colleagues based on the post's level, promoting knowledge sharing and leveraging personal expertise and experience.

Take responsibility for self-development by participating in training and development activities and keeping up-to-date with relevant technical and professional knowledge.

Person Specification

form

Essential

• minimum 1 year experience using radiology systems

suitability

Essential

• experience in NHS womens/radiology department

Desirable

• Previous experience with Radiology systems

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

London North West University Healthcare NHS Trust

Address

Northwick Park Hospital

Watford Road

Harrow

HA1 3UJ

Employer's website

https://www.lnwh.nhs.uk (Opens in a new tab)