East Midlands Ambulance Service NHS Trust

Urgent Dispatch Coordinator

The closing date is 25 May 2025

Job summary

We are advertising a part time Urgent Dispatch Coordinator position within Bracebridge Health (Lincoln) Emergency Operations Centre. The working pattern is Monday, Thursday & Friday 10:00 until 18:00.

You will be working on your own and as part of a wider team of A&E dispatchers, to ensure best resource is dispatched to the patient for transportation.

Main duties of the job

Duties of the role include:

- Dispatching of urgent operational resources to non-emergency bookings received from medical professionals.

- Negotiating work load & rationalise decision making, ensuring maximum usage of resources within shift time to allow patients to be collected within set time frames.

- Communicating with operational resources, working within a busy and high pressured environment to achieve positive results and response times.

About us

EMAS holds to account the EMAS Values & encourages this across all working environments.You will be required to be work professionally with all staff groups internally and externally, maintaining respect and dignity to all.

Date posted

09 May 2025

Pay scheme

Agenda for change

Band

Band 4

Salary

£26,530 to £29,114 a year per annum

Contract

Permanent

Working pattern

Part-time

Reference number

335-A-1785

Job locations

BBEOC

Cross O'Cliff Court

Bracebridge Heath Lincoln

LN4 2HL

Job description

Job responsibilities

Please see attached the job description and person specification for a breakdown of candidate requirements. The candidate will be able to communicate effectively at all levels, having a good geographical knowledge of Lincolnshire & surrounding areas to ensure resources are utilised effectively.

Job description

Job responsibilities

Person Specification

Essential & desirable

Essential

Maintains an acceptable level of attendance over previous 12 months
Able to understand statistical information
Good knowledge control room systems and procedures
Good geographical knowledge of EMAS and surrounding districts and basic understanding of dispatch
Capable of problem solving on own initiative & effective demonstrable organisation skills

Desirable

Experience of managing the Hems, Urgent or CFR Desk.
Knowledge of dispatch protocols.

Person Specification

Essential & desirable

Essential

Maintains an acceptable level of attendance over previous 12 months
Able to understand statistical information
Good knowledge control room systems and procedures
Good geographical knowledge of EMAS and surrounding districts and basic understanding of dispatch
Capable of problem solving on own initiative & effective demonstrable organisation skills

Desirable

Experience of managing the Hems, Urgent or CFR Desk.
Knowledge of dispatch protocols.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

East Midlands Ambulance Service NHS Trust

Address

BBEOC

Cross O'Cliff Court

Bracebridge Heath Lincoln

LN4 2HL

Employer's website

https://www.emas.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

East Midlands Ambulance Service NHS Trust

Address

BBEOC

Cross O'Cliff Court

Bracebridge Heath Lincoln

LN4 2HL

Employer's website

https://www.emas.nhs.uk/ (Opens in a new tab)