NEPTS Controller & Planner
This job is now closed
Job summary
We are currently recruiting for the following role:
Two Controllers working full time (37.5 hours per week) on a rotating shift pattern over 24 hours a day / 7 days a week.
To provide the health community and general public with a centralised non-emergency patient transport service control operation. The role involves the coordination of NEPTS ambulance and car resources across the East Midlands twenty-four hours a day, seven days a week.
Main duties of the job
This role will include direct contact with staff and Operations Managers for Derbyshire, Northamptonshire and Lincolnshire. Applicants will be required to use the Cleric Control and dispatch system and demonstrate an ability to dynamically make decisions in a high pressured environment. The ability to work on their own initiative within a close knit team and effective verbal communication skills are vital attributes in the successful candidates.
Accountable to the Control Operations Manager you will be responsible for the delivery of the control service, Specifically the core responsibilities are to:
- Ensure that patients journey's are planned to attend their appointments and are taken home within the required operational key performance indicators.
- Use of Cleric control and dispatch system to manage NEPTS vehicles and Third Party resources.
- Plan the day-to-day organisation of resources.
- Ensure the effective utilisation of resources throughout the region.
- Support the NEPTS management team in achieving and excelling in the provision of patient care and ensuring patients receive a high level customer service.
- Understand patient transport and the impact it has on our patients' well being.
About us
The NEPTS control room is a fast paced and exciting place to work. We are a small team who look after the provision of NEPTS service across Derbyshire, Northamptonshire and Lincolnshire.
Due to the team being small the atmosphere within the control room is very "can do" with hands on solutions to problems and challenges.
The team and room is always evolving to embrace new technology and systems and process.
Successful candidates can choose to work from the Lincolnshire or Nottingham control room.
Details
Date posted
31 January 2025
Pay scheme
Agenda for change
Band
Band 2
Salary
£23,615 a year Per annum plus shift allowances
Contract
Permanent
Working pattern
Full-time
Reference number
335-A-1705
Job locations
EMAS Trust HQ, Horizon Place
Nottingham
NG8 6PY
Employer details
Employer name
East Midlands Ambulance Service NHS Trust
Address
EMAS Trust HQ, Horizon Place
Nottingham
NG8 6PY
Employer's website
https://www.emas.nhs.uk/ (Opens in a new tab)









Employer contact details
For questions about the job, contact:
Supporting documents
Privacy notice
East Midlands Ambulance Service NHS Trust's privacy notice (opens in a new tab)