Job summary
This is not a paid role. (Please ignore any mention of band 2 on this advert)
Volunteer Car Drivers use their own car to take patients to and from hospital appointments.
These volunteers are an integral and valued part of the NEPTS team, providing a valuable service to the community for patients with a medical need for transport, and who otherwise might struggle to get to their appointments.
Main duties of the job
To provide non-emergency transport for patients who are able to walk, but may need assistance to and from the vehicle, and are eligible for transport to and from hospitals and other healthcare premises.
Patients allocated to volunteers will be able to walk, but may need support, such as offering them your arm or carrying a bag for them. Volunteers are expected to assist each patient from their door or other departure point, into the vehicle (ensuring that the patient gets in and out of the vehicle safely and wears the seat belt), arrives at their destination safely and is assisted to the waiting area or back into their home
About us
Voluntary work with EMAS is a great way of gaining experience in preparation for a career in health and social care. It's also a great way of giving something back to your local community. Volunteering is completely flexible and can be fitted around existing commitments such as study, work and family.
Job description
Job responsibilities
- Greeting a patient at their door/location of clinic within a healthcare premise and assist them to the vehicle, ensuring that they get to and from the vehicle, wear a seat belt throughout the journey, and get in and out of the vehicle safely.
- Provide transportation to and from healthcare premises locally and nationally.
- Provide an equitable, non-discriminatory approach to all service-users, regardless of their age, disability, sex, gender reassignment, sexual orientation, paternal or maternal status, marriage or civil partnership status, race, religion or belief.
- Provide transportation of patients escorts, assistance dog and/or medical or mobility equipment, where necessary.
- Are competent in the use of all relevant equipment, including baby/child seats and wheelchairs.
- Ensure the safety of yourself, your patients, colleagues and others, by assessing risks and adopting safe practices.
- Ensure the patients home is left secured and maintain the security of personal belongings being transported.
- Attend to patients in a professional and caring way, offer appropriate support and reassurance and maintain their dignity
- Supply, as a minimum monthly, your availability to volunteer via the provided platforms
- Exchange any relevant information with hospitals, other healthcare representatives, social services, care home and administrative support staff in relation to the patients welfare and wellbeing
- Assess risk and, where appropriate, the patients condition to determine the appropriateness of the patients booked transportation and care needs; decide whether to transport patient as booked or refer to alternative transport.
- Complete all patient journey records through the use of the Personal Digital Assistant (PDA) provided as appropriate.
- Provide a patient-focussed service
- Have a calm and confident approach to provide reassurance to patients and other service-users.
- Report accidents, incidents and near misses in a timely and accurate manner.
- Be of smart and professional appearance, act in accordance with the Trusts code of conduct and be helpful, polite and courteous in manner at all times.
- Communicate with patients, their relatives, colleagues, other healthcare representatives, emergency services and members of the public in professional way, treating them with dignity and respect at all times.
- Ensure security of personal protective equipment, personal issue handling equipment, first aid bag and smartphone.
- Maintaining a high standard of vehicle serviceability, cleanliness and carrying out daily vehicle checks promptly.
- Use own vehicle as road traffic law dictates and in a courteous manner, with consideration for the safety and comfort of vehicle occupants.
- Develop and maintaining knowledge of the geographical area served by the Trust, including locations of hospital sites and other treatment centres.
- Wear personal protective equipment (PPE) provided as directed by the Trust.
- Abide by Trust values at all times and work in partnership with other volunteers and staff members to contribute towards the Trusts vision.
- Comply with all East Midlands Ambulance Service NHS Trust policies and procedures, particularly in relation to information governance, patient safety, health and safety and disclosure checks.
Job description
Job responsibilities
- Greeting a patient at their door/location of clinic within a healthcare premise and assist them to the vehicle, ensuring that they get to and from the vehicle, wear a seat belt throughout the journey, and get in and out of the vehicle safely.
- Provide transportation to and from healthcare premises locally and nationally.
- Provide an equitable, non-discriminatory approach to all service-users, regardless of their age, disability, sex, gender reassignment, sexual orientation, paternal or maternal status, marriage or civil partnership status, race, religion or belief.
- Provide transportation of patients escorts, assistance dog and/or medical or mobility equipment, where necessary.
- Are competent in the use of all relevant equipment, including baby/child seats and wheelchairs.
- Ensure the safety of yourself, your patients, colleagues and others, by assessing risks and adopting safe practices.
- Ensure the patients home is left secured and maintain the security of personal belongings being transported.
- Attend to patients in a professional and caring way, offer appropriate support and reassurance and maintain their dignity
- Supply, as a minimum monthly, your availability to volunteer via the provided platforms
- Exchange any relevant information with hospitals, other healthcare representatives, social services, care home and administrative support staff in relation to the patients welfare and wellbeing
- Assess risk and, where appropriate, the patients condition to determine the appropriateness of the patients booked transportation and care needs; decide whether to transport patient as booked or refer to alternative transport.
- Complete all patient journey records through the use of the Personal Digital Assistant (PDA) provided as appropriate.
- Provide a patient-focussed service
- Have a calm and confident approach to provide reassurance to patients and other service-users.
- Report accidents, incidents and near misses in a timely and accurate manner.
- Be of smart and professional appearance, act in accordance with the Trusts code of conduct and be helpful, polite and courteous in manner at all times.
- Communicate with patients, their relatives, colleagues, other healthcare representatives, emergency services and members of the public in professional way, treating them with dignity and respect at all times.
- Ensure security of personal protective equipment, personal issue handling equipment, first aid bag and smartphone.
- Maintaining a high standard of vehicle serviceability, cleanliness and carrying out daily vehicle checks promptly.
- Use own vehicle as road traffic law dictates and in a courteous manner, with consideration for the safety and comfort of vehicle occupants.
- Develop and maintaining knowledge of the geographical area served by the Trust, including locations of hospital sites and other treatment centres.
- Wear personal protective equipment (PPE) provided as directed by the Trust.
- Abide by Trust values at all times and work in partnership with other volunteers and staff members to contribute towards the Trusts vision.
- Comply with all East Midlands Ambulance Service NHS Trust policies and procedures, particularly in relation to information governance, patient safety, health and safety and disclosure checks.
Person Specification
Experience
Desirable
- Evidence of a caring approach - for example: paid or unpaid experience in a direct care-related capacity.
Qualifications
Essential
- Full driving Licence with no more than three penalty points.
- Access to well-maintained 3 or 5 door car.
Person Specification
Experience
Desirable
- Evidence of a caring approach - for example: paid or unpaid experience in a direct care-related capacity.
Qualifications
Essential
- Full driving Licence with no more than three penalty points.
- Access to well-maintained 3 or 5 door car.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).