Job summary
WE RESERVE THE RIGHT TO CLOSETHIS VACANCY EARLY IF WE RECEIVE SUFFICIENT APPLICATIONS FOR THE ROLE.
An exciting opportunity has arisen with Florence Ward, in Lambeth Hospital as ward administrator.
Florence Ward is a fifteen bedded all female ward and Luther King Ward is an eighteen bedded male ward, both wards embrace a recovery approach in delivering high quality acute inpatient care.
We are currently looking for a positive, proactive, experienced ward administrator to join our team on Florence Ward.
Florence Ward is a 15 bedded female acute ward, which embraces a recovery approach in delivering high quality acute inpatient care. The ward is a key inpatient service within the Acute Care Pathway, situated in Lambeth Hospital. Florence ward is a spacious and well laid out to promote patient safety and positive interactions between staff and patients.
The multi-disciplinary team is dynamic and diverse, including RMNs, CSWs, an OT, doctors and an experienced consultant who work closely to support patients on their recovery journey. Patients also have access to a psychology and art therapy while on the ward.
Main duties of the job
We are looking for a ward administrator with excellent organisation and communication skills and a keen eye for detail. The successful candidate will be proactive, assertive, adaptable, work well within a team and be passionate about providing a high-quality service. We are looking for a candidate who has a good attitude, is efficient, great with systems and inspired by the idea of making a difference.
The key areas of responsibilities are to provide:
o comprehensive administrative and secretarial support
o Support to senior administrator and office manager
o Attending and taking team meeting minutes
o Report typing, booking appointments and point of contact for families and other professionals.
About us
We are committed to ensuring our staff get the most out of their benefits package and understand the importance of a healthy work life balance. There is an extensive range of excellent benefits for you and your family. We want you to feel like you are part of a close-knit team at SLaM. It's important to us that you feel valued and appreciated and that is why we have a comprehensive benefits package on offer.
Some of our benefits are highlighted here:
Generous pay, pensions, and leave,we offer a comprehensive pay, pensions and leave package, which is dependent on the role and length of service.
Work life balance,flexible working and supporting a range of flexible options, such as: part-time working and job sharing.
Career development,there are plenty of opportunities to progress your career and we support your development through several programs such as leadership, mentoring, coaching, positive people management, collective leadership, and other talent programmes.
Job description
Job responsibilities
To provide a professional and confidential administration service, to include audio/copy typing; preparing correspondence; proof reading documents; photocopying; faxing; filing; scanning; dealing with post.
To assist people in a helpful, diplomatic and tactful manner; screening and re-routing calls, as appropriate. Taking clear, concise messages and dealing with general enquiries, where appropriate.
To ensure daily tasks and on-going workloads are prioritised and completed within agreed timescales. Manage multiple tasks within the working day whilst maintaining quality standards.
Ability to work in an unpredictable pattern, dealing with frequent interruptions.
Organise the booking of interpreters and translation of correspondence, where appropriate.
To arrange appointments and meetings as required.
Attend meetings and produce minutes.
Make travel arrangements for the team when required.
Order stationery and be responsible for the following up of orders to ensure delivery and correct receipt of stock for the team, as required.
To attend allocation/referrals meetings in the absence of the Senior Administrator.
To add referrals to the Trust patient database within 24 hours of receipt.
Trace patient NHS details via the National Tracing System
Oversee the administrative/contracting component of the Trust patient database ensuring patient details are updated and accurate at all times, whilst adhering to timescales and data protection.
Monitor and update operational data quality information proactively to ensure targets and standards are met.
To contribute in the compliance of Health and Safety requirements as requested by management. May be required to become Health and Safety Champion depending on service need.
To participate in service user feedback and PPI.
To contact Trust Estates and Facilities Department to report any faults or works that need to be undertaken.
Job description
Job responsibilities
To provide a professional and confidential administration service, to include audio/copy typing; preparing correspondence; proof reading documents; photocopying; faxing; filing; scanning; dealing with post.
To assist people in a helpful, diplomatic and tactful manner; screening and re-routing calls, as appropriate. Taking clear, concise messages and dealing with general enquiries, where appropriate.
To ensure daily tasks and on-going workloads are prioritised and completed within agreed timescales. Manage multiple tasks within the working day whilst maintaining quality standards.
Ability to work in an unpredictable pattern, dealing with frequent interruptions.
Organise the booking of interpreters and translation of correspondence, where appropriate.
To arrange appointments and meetings as required.
Attend meetings and produce minutes.
Make travel arrangements for the team when required.
Order stationery and be responsible for the following up of orders to ensure delivery and correct receipt of stock for the team, as required.
To attend allocation/referrals meetings in the absence of the Senior Administrator.
To add referrals to the Trust patient database within 24 hours of receipt.
Trace patient NHS details via the National Tracing System
Oversee the administrative/contracting component of the Trust patient database ensuring patient details are updated and accurate at all times, whilst adhering to timescales and data protection.
Monitor and update operational data quality information proactively to ensure targets and standards are met.
To contribute in the compliance of Health and Safety requirements as requested by management. May be required to become Health and Safety Champion depending on service need.
To participate in service user feedback and PPI.
To contact Trust Estates and Facilities Department to report any faults or works that need to be undertaken.
Person Specification
Qualifications
Essential
- ?NVQ 3 in Business Administration; or equivalent administrative/secretarial experience
- ?GCSEs or equivalent qualifications in English Language (A-C grade / grade 4 or above) and Mathematics (A-C / grade 4 or above)
Desirable
- RSA 3 secretarial qualification or equivalent qualification
Experience
Essential
- Significant experience in a responsible administrative / secretarial role
- Proven experience of office systems and procedures
- Experience of minuting meetings
- Experience of composing correspondence
Desirable
- Experience of working in the NHS, ideally within a child friendly mental health environment; hospital or community clinic
Understanding and Knowledge
Essential
- Proficient use of Microsoft Outlook, Word, Excel and PowerPoint
- Awareness of Data Protection and Confidentiality
- Understanding of Racial Awareness and Diversity
- Health and Safety awareness
Desirable
- Microsoft Access
- NHS in -house systems and databases
Person Specification
Qualifications
Essential
- ?NVQ 3 in Business Administration; or equivalent administrative/secretarial experience
- ?GCSEs or equivalent qualifications in English Language (A-C grade / grade 4 or above) and Mathematics (A-C / grade 4 or above)
Desirable
- RSA 3 secretarial qualification or equivalent qualification
Experience
Essential
- Significant experience in a responsible administrative / secretarial role
- Proven experience of office systems and procedures
- Experience of minuting meetings
- Experience of composing correspondence
Desirable
- Experience of working in the NHS, ideally within a child friendly mental health environment; hospital or community clinic
Understanding and Knowledge
Essential
- Proficient use of Microsoft Outlook, Word, Excel and PowerPoint
- Awareness of Data Protection and Confidentiality
- Understanding of Racial Awareness and Diversity
- Health and Safety awareness
Desirable
- Microsoft Access
- NHS in -house systems and databases
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
