South London and Maudsley NHS Foundation Trust

Care Coordinator

The closing date is 15 July 2025

Job summary

This is an exciting opportunity for an enthusiastic and committed registered mental health nurse; occupational therapist or social worker, to work within Dulwich Community Mental Health Team (CMHT).

Dulwich CMHT is a multi-professional mental health team, comprising Social Workers, Occupational Therapists, Nurses, Support Workers and Doctors. We are looking for a positive and motivated individual who understands the Trust's values and their role in supporting and promoting recovery. This post is open to those professionally registered with the HCPC, NMC or Social Work England. It is desirable for applicants have experience of working cases of patients within a mental health community setting.

Main duties of the job

Working as part of a multi-disciplinary team alongside colleagues from a range of professional backgrounds, you will undertake assessments of need and coordinate the development of sustainable recovery-focussed care plans. You will provide practical support and carry out planned interventions to address assessed needs and to overcome barriers to access and social inclusion. Using a strengths-based approach you will support service-users to develop their own solutions, minimising long-term dependence on services through self-directed support and promoting the take-up of personal budgets where appropriate.

About us

South London and Maudsley NHS Foundation Trust has a rich history, well-established community links and an international reputation. We deliver specialist services in the London boroughs of Croydon, Lambeth, Lewisham and Southwark, Bexley, Bromley, Greenwich, Wandsworth and Richmond.

We are committed to provide a high quality and specialist care to our service users and we are recognised for our care and treatment we provide. The Care Quality Commission already rates our services as 'good'.

We launched our five-year strategy, Aiming High; Changing Lives in 2021 together with Our Care Improvement System as our quality management system methodology to make a positive impact on patient care, outcomes and staff experience. By joining SLaM, all staff will get the opportunity to be part of this exciting improvement journey supported with learning and development to harness everyone's potential as change makers.

The trust recognises the unique and valuable contribution that people with lived experience of mental illness can bring to a role. We therefore welcome applications from people with lived experience and consider them as an asset to the Trust.

We take pride in providing specialist care to our service users where our Trust values and our promise to be caring, kind, polite, prompt, honest, listen and do what I say I'm going to do is at the heart of everything we do. When you join us, you'll be part of something special. As a Trust we are happy to talk flexible working.

Details

Date posted

01 July 2025

Pay scheme

Agenda for change

Band

Band 6

Salary

£44,806 to £53,134 a year per annum Incl. of HCAs

Contract

Permanent

Working pattern

Full-time

Reference number

334-CLI-7272869

Job locations

St Giles House

Camberwell

SE5 7UD


Job description

Job responsibilities

Key Responsibilities:

Managing Caseload

  • Significant knowledge, awareness and understanding of Mental Health Law, including legislation of relevance to the community sector including the Community Care Act (2015) treatment legislation, the Mental Capacity Act (2005) and Community Treatment Orders (CTO).
  • To be personally responsible and professionally accountable for a caseload as part of the community team and lead and manage the work of others as required.
  • Co-ordinating care, communicating with other professionals involved in the care and ensuring regular reviews are held as required. This will include communication with other teams for example in-patient services through attendance at ward meetings and with interface services e.g. Addictions service and CAMHS services where appropriate.
  • Independently carrying out assessment, care planning and care coordination with excellent interpersonal skills, ability to listen to others views, respect and value individuals from a diverse range of backgrounds.
  • Leading meetings with community team members on a regular basis to discuss report and evaluate client care. Ensuring a flexible approach in care provision with focus on choice and social inclusion opportunities.
  • Recognising and addressing concerns about the physical health needs of service users with long term conditions (e.g. diabetes, asthma etc.); escalating these concerns as necessary to senior members of the multi-disciplinary team.

Promoting Recovery

  • Encouraging and empowering service users to have an optimum level of responsibility for their individual programme of care and with their consent, where appropriate, seeking the cooperation of friends, relatives and carers following recovery principles and approaches.
  • Supporting service users to adopt recovery strategies that promote their wellbeing, healthy lifestyle, independence and self-care.

Risk Assessment and Risk Management

  • Reporting any incident or Serious Untoward Incidents that may take place in a community setting and provide reports and accurate records relating to the incident.
  • Working safely to ensure safe custody of medicines, sharps, and clinical equipment in a community setting; and reporting of all incidents following Trust Policy.
  • Recognising and responding appropriately to self-harm and suicide prevention regarding the risks in community settings, in line with Trust policies and training guidelines.
  • Understanding and working within the boundaries of the Lone Working Policy and awareness of Personal Safety in a community setting, including clear and updated communication with colleagues.
  • Responding to urgent situations, emergencies or crises using protocols specific to the local community setting.

Safeguarding and Duty of Candour

  • Understanding and implementing safeguarding procedures in a community setting; recognise, report and investigate safeguarding issues and raise safeguarding alerts if you suspect that a service user and/or carer has been exposed to harm or abuse.
  • Understanding and implementing of Duty of Candour with regard to the particular issues in a community setting.

Infection control

  • Understanding and implementing infection control measures in a community setting

Medication Management (for nurses)

  • Administering and monitoring the side effects of medication according to NMC professional standards.
  • Having significant knowledge of medication used in a community setting and side effects.
  • Giving medication including IMI to the right patient, right medication, right dose, right route, and right time and giving the right education to patients. Ordering and appropriate storage of medication in a community setting.

Administration and Leadership

  • Ensuring that electronic patients records are complete. Writing reports and letters in a community setting.
  • Engaging in practice reflection through clinical supervision and reflective practice groups and contributing to the delivery of clinical supervision to junior staff.
  • Demonstrate leadership skills within the clinical context of the community, showing awareness of the challenges facing staff working in a community setting and supporting junior staff as appropriate.

Job description

Job responsibilities

Key Responsibilities:

Managing Caseload

  • Significant knowledge, awareness and understanding of Mental Health Law, including legislation of relevance to the community sector including the Community Care Act (2015) treatment legislation, the Mental Capacity Act (2005) and Community Treatment Orders (CTO).
  • To be personally responsible and professionally accountable for a caseload as part of the community team and lead and manage the work of others as required.
  • Co-ordinating care, communicating with other professionals involved in the care and ensuring regular reviews are held as required. This will include communication with other teams for example in-patient services through attendance at ward meetings and with interface services e.g. Addictions service and CAMHS services where appropriate.
  • Independently carrying out assessment, care planning and care coordination with excellent interpersonal skills, ability to listen to others views, respect and value individuals from a diverse range of backgrounds.
  • Leading meetings with community team members on a regular basis to discuss report and evaluate client care. Ensuring a flexible approach in care provision with focus on choice and social inclusion opportunities.
  • Recognising and addressing concerns about the physical health needs of service users with long term conditions (e.g. diabetes, asthma etc.); escalating these concerns as necessary to senior members of the multi-disciplinary team.

Promoting Recovery

  • Encouraging and empowering service users to have an optimum level of responsibility for their individual programme of care and with their consent, where appropriate, seeking the cooperation of friends, relatives and carers following recovery principles and approaches.
  • Supporting service users to adopt recovery strategies that promote their wellbeing, healthy lifestyle, independence and self-care.

Risk Assessment and Risk Management

  • Reporting any incident or Serious Untoward Incidents that may take place in a community setting and provide reports and accurate records relating to the incident.
  • Working safely to ensure safe custody of medicines, sharps, and clinical equipment in a community setting; and reporting of all incidents following Trust Policy.
  • Recognising and responding appropriately to self-harm and suicide prevention regarding the risks in community settings, in line with Trust policies and training guidelines.
  • Understanding and working within the boundaries of the Lone Working Policy and awareness of Personal Safety in a community setting, including clear and updated communication with colleagues.
  • Responding to urgent situations, emergencies or crises using protocols specific to the local community setting.

Safeguarding and Duty of Candour

  • Understanding and implementing safeguarding procedures in a community setting; recognise, report and investigate safeguarding issues and raise safeguarding alerts if you suspect that a service user and/or carer has been exposed to harm or abuse.
  • Understanding and implementing of Duty of Candour with regard to the particular issues in a community setting.

Infection control

  • Understanding and implementing infection control measures in a community setting

Medication Management (for nurses)

  • Administering and monitoring the side effects of medication according to NMC professional standards.
  • Having significant knowledge of medication used in a community setting and side effects.
  • Giving medication including IMI to the right patient, right medication, right dose, right route, and right time and giving the right education to patients. Ordering and appropriate storage of medication in a community setting.

Administration and Leadership

  • Ensuring that electronic patients records are complete. Writing reports and letters in a community setting.
  • Engaging in practice reflection through clinical supervision and reflective practice groups and contributing to the delivery of clinical supervision to junior staff.
  • Demonstrate leadership skills within the clinical context of the community, showing awareness of the challenges facing staff working in a community setting and supporting junior staff as appropriate.

Person Specification

Qualifications

Essential

  • Recognised Professional Qualification in Social Work (DipSW/CQSW), Mental Health Nursing (RMN), Occupational Therapy, Psychology or any allied medical profession.
  • Mentorship qualification/practice placement educator or equivalent

Desirable

  • Master's degree in relevant subject area

Experience

Essential

  • Relevant Mental Health clinical experience Experience of working in a MDT setting Experience of working with difficult and complex service users
  • Experience of documenting and record keeping of clinical information

Desirable

  • Experience of working in a community team Experience of managing a caseload
  • Experience of supporting practice development in clinical area

Knowledge

Essential

  • Knowledge of clinical governance and audit
  • Knowledge of relevant Professional and Clinical and mental health legislation
  • Understanding of Care Coordination and the CPA process

Desirable

  • Skilled in supervision of others, and in providing critical and constructive feedback
  • Problem solving, ability to identify problems, review options.
  • Problem solving, ability to identify problems, review options.

Abilities

Essential

  • Ability to communicate informally and develop supportive relationships with clients, carers and other professionals

Skills

Essential

  • Skills in being responsive to service user's needs, without close supervision
  • Skills in clinical assessment/baseline mental health assessment
  • Skills in risk assessment and risk management and crisis management
  • IT skills in Microsoft applications
Person Specification

Qualifications

Essential

  • Recognised Professional Qualification in Social Work (DipSW/CQSW), Mental Health Nursing (RMN), Occupational Therapy, Psychology or any allied medical profession.
  • Mentorship qualification/practice placement educator or equivalent

Desirable

  • Master's degree in relevant subject area

Experience

Essential

  • Relevant Mental Health clinical experience Experience of working in a MDT setting Experience of working with difficult and complex service users
  • Experience of documenting and record keeping of clinical information

Desirable

  • Experience of working in a community team Experience of managing a caseload
  • Experience of supporting practice development in clinical area

Knowledge

Essential

  • Knowledge of clinical governance and audit
  • Knowledge of relevant Professional and Clinical and mental health legislation
  • Understanding of Care Coordination and the CPA process

Desirable

  • Skilled in supervision of others, and in providing critical and constructive feedback
  • Problem solving, ability to identify problems, review options.
  • Problem solving, ability to identify problems, review options.

Abilities

Essential

  • Ability to communicate informally and develop supportive relationships with clients, carers and other professionals

Skills

Essential

  • Skills in being responsive to service user's needs, without close supervision
  • Skills in clinical assessment/baseline mental health assessment
  • Skills in risk assessment and risk management and crisis management
  • IT skills in Microsoft applications

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

South London and Maudsley NHS Foundation Trust

Address

St Giles House

Camberwell

SE5 7UD


Employer's website

https://www.slam.nhs.uk/ (Opens in a new tab)


Employer details

Employer name

South London and Maudsley NHS Foundation Trust

Address

St Giles House

Camberwell

SE5 7UD


Employer's website

https://www.slam.nhs.uk/ (Opens in a new tab)


Employer contact details

For questions about the job, contact:

Team Leader

Emma Hart

emma.hart@slam.nhs.uk

Details

Date posted

01 July 2025

Pay scheme

Agenda for change

Band

Band 6

Salary

£44,806 to £53,134 a year per annum Incl. of HCAs

Contract

Permanent

Working pattern

Full-time

Reference number

334-CLI-7272869

Job locations

St Giles House

Camberwell

SE5 7UD


Supporting documents

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