Job summary
We are looking for an enthusiastic reception/administrator to undertake the responsibility of maintaining Lambeth CAMHS reception area. You will act as the first point of contact for visitors and liaison with the clinical teams.
The post holder will provide excellent customer service, data entry and reporting, basic administration functions to support our multi-disciplinary teams which includes psychiatrists, psychologists, nurses and management professionals.
The post-holder will be required to provide some administrative support to the Senior Administrators based at Black Prince Road and St Johns Angell Town Primary School.
Main duties of the job
- Meeting and greeting patients and visitors
- Answering phone and email queries
- Managing and distributing post
- Managing courier deliveries/collections
- Reporting maintenance issues, following up any outstanding issues with the appropriate people
- Maintaining presentation of reception area
About us
The London Borough of Lambeth has a population of 317,800 (GLA 2020). Lambeth'spopulation is highly diverse, a characteristic visible in the breadth of ethnic and cultural traditions seen throughout the borough. It is estimated that 63% of the population describe their ethnicity as other than White British; 23% describe their ethnicity as Black (11% Black African, 7% Black Caribbean and 5% OtherBlack), 22% White Other and 6% as Asian.
The Annual population survey, estimates that a third of Lambeth's residents are non-UK born. Of these non-UK born, 40% are of wider European origin, 20% are of African origin; and 20% of Central or South American origin. Nearly 150 languages are spoken as the first language in the homes of Lambeth school children. Portuguese, Spanish and Somali, are the most commonly spoken other languages in Lambeth.
Lambeth has a child and youth population aged 0-20 of almost 70,000. Over 50% of this number are 0 to 9 years old.
Job description
Job responsibilities
- Meeting and greeting patients and visitors
- Answering phone and email queries
- Managing and distributing post
- Managing courier deliveries/collections
- Reporting maintenance issues, following up any outstanding issues with the appropriate people
- Maintaining presentation of reception area
-
To add referrals to the Trust patient database within 24 hours of receipt.
(j) Trace patient NHS details via the National Tracing System.
(k) Oversee the administrative component of the Trust patient database ensuring patient details are updated and accurate at all times, whilst adhering to timescales and data protection.
(l) Monitor and update operational data quality information proactively to ensure targets and standards are met.
Service Requirements:(a) To provide cover for colleagues, as required, within CAMHS sites.(b) Assist teams with the development of patient information and team leaflets.(c) To attend, and actively participate in, administration team meetings to assist in the implementation and continual review of systems to ensure good practice.(d) May be required to be trained as nominated Fire Warden, First Aider and/or Health and Safety Champion.(e) To assist in service user feedback and PPI.(f) You may be required to work outside of core hours, in line with service need to enable extended opening hours (e.g., two evenings per week).
Job description
Job responsibilities
- Meeting and greeting patients and visitors
- Answering phone and email queries
- Managing and distributing post
- Managing courier deliveries/collections
- Reporting maintenance issues, following up any outstanding issues with the appropriate people
- Maintaining presentation of reception area
-
To add referrals to the Trust patient database within 24 hours of receipt.
(j) Trace patient NHS details via the National Tracing System.
(k) Oversee the administrative component of the Trust patient database ensuring patient details are updated and accurate at all times, whilst adhering to timescales and data protection.
(l) Monitor and update operational data quality information proactively to ensure targets and standards are met.
Service Requirements:(a) To provide cover for colleagues, as required, within CAMHS sites.(b) Assist teams with the development of patient information and team leaflets.(c) To attend, and actively participate in, administration team meetings to assist in the implementation and continual review of systems to ensure good practice.(d) May be required to be trained as nominated Fire Warden, First Aider and/or Health and Safety Champion.(e) To assist in service user feedback and PPI.(f) You may be required to work outside of core hours, in line with service need to enable extended opening hours (e.g., two evenings per week).
Person Specification
Qualifications
Essential
- NVQ 3 in Customer Care or admin or RSA 3 in Secretarial qualification or Reception/Admin
- GCSE or equivalent qualification in English Language (A-C grade)
Skills and abilities
Essential
- Excellent communication skills both verbal and written
- Effective time management skills
- Effective time management skills
- Ability to plan, prioritise and multi-task
Desirable
- Ability to work under pressure and in potentially stressful situations
Experience
Essential
- Experience in dealing with the public face-to-face and via telephone
- Experience of administrative / secretarial procedures
Desirable
- Experience of working in the NHS, ideally within a child friendly mental health
Understanding and Knowledge
Essential
- Working knowledge of Microsoft Outlook and Word
- Awareness of Data Protection and Confidentiality
- Understanding of Racial Awareness and Diversity
Desirable
- Microsoft Excel
- NHS in-house systems and databases
- Health and Safety awareness
Person Specification
Qualifications
Essential
- NVQ 3 in Customer Care or admin or RSA 3 in Secretarial qualification or Reception/Admin
- GCSE or equivalent qualification in English Language (A-C grade)
Skills and abilities
Essential
- Excellent communication skills both verbal and written
- Effective time management skills
- Effective time management skills
- Ability to plan, prioritise and multi-task
Desirable
- Ability to work under pressure and in potentially stressful situations
Experience
Essential
- Experience in dealing with the public face-to-face and via telephone
- Experience of administrative / secretarial procedures
Desirable
- Experience of working in the NHS, ideally within a child friendly mental health
Understanding and Knowledge
Essential
- Working knowledge of Microsoft Outlook and Word
- Awareness of Data Protection and Confidentiality
- Understanding of Racial Awareness and Diversity
Desirable
- Microsoft Excel
- NHS in-house systems and databases
- Health and Safety awareness
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
