Job summary
About the team:
The Perinatal Outpatient & Community Mental Health Service accepts referrals from Croydon, Lambeth, Lewisham, and Southwark Boroughs, as well as accepting referrals from other Trusts nationally.
The service receives approximately 600 referrals per year. There are several outpatient clinics each week, and an outreach service from Community Perinatal Specialist Clinicians.
Main duties of the job
About the role:
An exciting opportunity has arisen for a motivated and organised Perinatal Mental Health Administrator.
The post holder will be responsible for providing an efficient, effective and well organised administration service to the Lambeth Perinatal Community Mental Health Team.
The post holder will provide key duties such as on-site reception cover, processing new referrals, managing outpatient clinics etc., and must have experience of working with confidential information, effective organisation and can demonstrate good communication skills.
Working Monday - Friday, 9.00am - 5.00pm, you will be required to be on site 4 days a week with the flexibility of remote working one day a week.
About us
Benefits:
We are committed to ensuring our staff get the most out of their benefits package and understand the importance of a healthy work-life balance. There is an extensive range of excellent benefits for you and your family. We want you to feel like you are part of a close knit team at SLaM. It is important to us that you feel valued and appreciated and that is why we have a comprehensive benefits package on offer.
Some of our benefits are highlighted here:
- Generous pay, pensions and leave, we offer a comprehensive pay, pensions and leave package which is dependent on the role and length of service.
- Work life balance, flexible working and support a range of flexible options, such as: part-time working and job sharing.
- Career development, There are plenty of opportunities to progress your career and we support your development through a number of programmes such as mentoring, coaching, positive people management, collective leadership and other talent programmes
- Car lease, our staff benefits from competitive deals to lease cars
- Accommodation, our staff benefits from keyworker housing available which is available on selected sites
- NHS discounts, with discounts up to 10% from a variety of well-known retail brands though Health Service Discounts website.
Other benefits include:
- Counselling services
- Wellbeing events
- Long service awards
- Cycle to work scheme
- Season ticket loan
- Childcare vouchers
- Staff restaurants
We look forward to receiving your application.
Job description
Job responsibilities
Key Responsibilities:
Administrative / Secretarial Support:
- To provide a comprehensive administrative service to the Perinatal Mental Health Team in an efficient, timely and professional manner.
- The post will include processing new referrals, distributing service user letters, reports and general correspondence, liaising with service users to book appointments and arrange assessments, diary management of clinical staff, processing data protection requests, assisting the team with maintaining trust data quality targets, ordering stocks and supplies, ensuring appropriate use of resources.
- To be the main point of contact for the service; dealing professionally with telephone enquiries, taking and passing on messages promptly, using initiative to take follow-up actions when appropriate and ensuring calls are forwarded to the team or day co-ordinator effectively.
- In liaison with the service Business Manager, establish and maintain effective administration systems to support the needs of the multi-disciplinary team. Communicate information on changes and developments in administration systems to members of the multi-disciplinary team.
- To organise and attend regular team business and review meetings, taking and distributing minutes of these meetings as required.
- To participate in managing health and safety issues relating to the building, reporting issues to estates and facilities, undertake environmental checks and act as fire warden and health and safety champion (after appropriate training).
General
- To work as a team member and be familiar with all aspects of work within the Administration Team, providing appropriate cover within the wider service Administration Team during periods of absence as required by the Team Leader, Business Manager or Clinical Lead.
- To deputise in the absence of the Business Manager as required by the Team Leader or Clinical Lead, and to undertake any other reasonable duties as negotiated with the Team Leader, Business Manager or Clinical Lead.
- To assist with the collection of statistical information required by the Trust, including leading on collecting data for patient satisfaction questionnaires.
- Deal sensitively with enquires and complaints from service users and their carers in accordance with South London and Maudsley NHS Foundation Trust policies and procedures.
Staff Development
- To attend regular supervision and appraisal meetings with the Team Leader / Business Manager.
- To participate in any training and developmental needs as required by the Team Leader / Business Manager.
Job description
Job responsibilities
Key Responsibilities:
Administrative / Secretarial Support:
- To provide a comprehensive administrative service to the Perinatal Mental Health Team in an efficient, timely and professional manner.
- The post will include processing new referrals, distributing service user letters, reports and general correspondence, liaising with service users to book appointments and arrange assessments, diary management of clinical staff, processing data protection requests, assisting the team with maintaining trust data quality targets, ordering stocks and supplies, ensuring appropriate use of resources.
- To be the main point of contact for the service; dealing professionally with telephone enquiries, taking and passing on messages promptly, using initiative to take follow-up actions when appropriate and ensuring calls are forwarded to the team or day co-ordinator effectively.
- In liaison with the service Business Manager, establish and maintain effective administration systems to support the needs of the multi-disciplinary team. Communicate information on changes and developments in administration systems to members of the multi-disciplinary team.
- To organise and attend regular team business and review meetings, taking and distributing minutes of these meetings as required.
- To participate in managing health and safety issues relating to the building, reporting issues to estates and facilities, undertake environmental checks and act as fire warden and health and safety champion (after appropriate training).
General
- To work as a team member and be familiar with all aspects of work within the Administration Team, providing appropriate cover within the wider service Administration Team during periods of absence as required by the Team Leader, Business Manager or Clinical Lead.
- To deputise in the absence of the Business Manager as required by the Team Leader or Clinical Lead, and to undertake any other reasonable duties as negotiated with the Team Leader, Business Manager or Clinical Lead.
- To assist with the collection of statistical information required by the Trust, including leading on collecting data for patient satisfaction questionnaires.
- Deal sensitively with enquires and complaints from service users and their carers in accordance with South London and Maudsley NHS Foundation Trust policies and procedures.
Staff Development
- To attend regular supervision and appraisal meetings with the Team Leader / Business Manager.
- To participate in any training and developmental needs as required by the Team Leader / Business Manager.
Person Specification
Qualifications
Essential
- Administration / Secretarial qualification or demonstrable experience
- Good Standard of general education including English and Mathematics
Experience
Essential
- Experience in an administrator/medical secretarial post/PA post
- Experience of dealing with difficult situations on the telephone and face to face with people
- Developing and maintaining administrative systems
Desirable
- Experience of working within an NHS, MH or Social Services environment
Knowledge
Essential
- Good working knowledge of administrative/office systems
Desirable
- developing and implementing administrative systems
Skills and Abilities
Essential
- Excellent written communication skills
- Excellent organisational and planning skills
- Proficient in Microsoft Outlook, Word and Excel
Person Specification
Qualifications
Essential
- Administration / Secretarial qualification or demonstrable experience
- Good Standard of general education including English and Mathematics
Experience
Essential
- Experience in an administrator/medical secretarial post/PA post
- Experience of dealing with difficult situations on the telephone and face to face with people
- Developing and maintaining administrative systems
Desirable
- Experience of working within an NHS, MH or Social Services environment
Knowledge
Essential
- Good working knowledge of administrative/office systems
Desirable
- developing and implementing administrative systems
Skills and Abilities
Essential
- Excellent written communication skills
- Excellent organisational and planning skills
- Proficient in Microsoft Outlook, Word and Excel
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
South London and Maudsley NHS Foundation Trust
Address
Perinatal MH Team - Lambeth
Wooden Spoon House, 5 Dugard Way
London
SE11 4TH
Employer's website
https://www.slam.nhs.uk/ (Opens in a new tab)
