Job summary
The receptionist plays an important role and is the first face to face contact for service users, and visitors to the St Giles building. We require an experienced receptionist to work on this busy reception that can provide a professional service both on the telephone and to callers to the office building. The successful applicant should have excellent time keeping and sickness record. They should be courteous, friendly and have a polite manner and be able to take and relay message accurately. The post holder would be expected to undertake improvements to the reception area and keep the reception area tidy. There may be some basic administration tasks in this role.
This position is for 30 hours a week, four days from 9 - 5 pm. Tuesday to Friday.
Main duties of the job
Answering the telephone and email queries.
Meeting and greeting service users and visitors.
Reactivating ID badges as required.
Dealing with couriers, deliveries, collections, post etc.
Maintaining and updating the reception folder and logging the panic alarm details.
Reporting maintenance issues.
Maintaining and improving the reception area as necessary.
Updating the telephone, signing in lists etc as required.
About us
Benefits of working at South London and Maudsley NHS Foundation Trust :
Comprehensive pay, pensions and leave package, dependent on role and length of service.
Range of flexible work options.
NHS discounts of up to 10% from well known brands.
Career development through several programmes e.g. mentoring, coaching , and other programmes..
Counselling services.
Wellbeing Events.
Cycle to work scheme.
Season Ticket loan.
Staff restaurants.
Job description
Job responsibilities
- To provide reception duties which will include assisting people in a helpful, diplomatic and tactful manner, screening and re-routing calls as appropriate, taking clear, and concise messages and dealing with general enquiries as necessary.
- To maintain the reception area, e.g. replenishing leaflets etc. Overseeing the signing in of service users, visitors to the St Giles building.
- To allocate and book meeting rooms.
- To work independently and ensure that daily task are completed in a timely manner.
- To report maintenance queries to the Trust Estates and Facilities Department.
- To participate in administration meetings as required.
- To participate in development and training as identified through the appraisal and supervision process.
- To ensure that all information systems on the reception are kept up to date.
- To be responsible for service improvement of the reception area.
- To attend and participate in all identified mandatory training.
- To ensure all duties are carried out in line with Trust policy.
- To carry out other duties as appropriate to the grade as required and requested by the St Giles Business & Admin Managers.
Job description
Job responsibilities
- To provide reception duties which will include assisting people in a helpful, diplomatic and tactful manner, screening and re-routing calls as appropriate, taking clear, and concise messages and dealing with general enquiries as necessary.
- To maintain the reception area, e.g. replenishing leaflets etc. Overseeing the signing in of service users, visitors to the St Giles building.
- To allocate and book meeting rooms.
- To work independently and ensure that daily task are completed in a timely manner.
- To report maintenance queries to the Trust Estates and Facilities Department.
- To participate in administration meetings as required.
- To participate in development and training as identified through the appraisal and supervision process.
- To ensure that all information systems on the reception are kept up to date.
- To be responsible for service improvement of the reception area.
- To attend and participate in all identified mandatory training.
- To ensure all duties are carried out in line with Trust policy.
- To carry out other duties as appropriate to the grade as required and requested by the St Giles Business & Admin Managers.
Person Specification
Essential
Essential
- NVQ 3 in Business Admin//equivalent admin experience
- GCSEs in English Language and maths (A-C)
- Communication skills written & verbal (A and I)
- Confident telephone manner (A and I)
- Copy and/or audio (A and I)
- Grammar spelling and punctuation (A)
- Data Entry (A)
- Ability to plan, prioritise and multi task (A and I)
- Ability to problem solve
- Effective Time management Skills Punctual, reliable and flexible ( A and I)
- Ability to work on own initiative and also part of a team
- Aware of Data Protection and Confidentiality
- Understanding and awareness of racial awareness and diversity (I)
- Experience in a similar role
- Proficient use of Microsoft packages
- Proven experience of office systems and procedures
Desirable
- NHS in house systems and databases
- Two years experience of working in the NHS or similar environment, ideally within a mental health environment, hospital or community clinic
Person Specification
Essential
Essential
- NVQ 3 in Business Admin//equivalent admin experience
- GCSEs in English Language and maths (A-C)
- Communication skills written & verbal (A and I)
- Confident telephone manner (A and I)
- Copy and/or audio (A and I)
- Grammar spelling and punctuation (A)
- Data Entry (A)
- Ability to plan, prioritise and multi task (A and I)
- Ability to problem solve
- Effective Time management Skills Punctual, reliable and flexible ( A and I)
- Ability to work on own initiative and also part of a team
- Aware of Data Protection and Confidentiality
- Understanding and awareness of racial awareness and diversity (I)
- Experience in a similar role
- Proficient use of Microsoft packages
- Proven experience of office systems and procedures
Desirable
- NHS in house systems and databases
- Two years experience of working in the NHS or similar environment, ideally within a mental health environment, hospital or community clinic
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
South London and Maudsley NHS Foundation Trust
Address
St Giles Community Mental Health Team
1 St Giles House, St Giles Road, London SE5 7UD
London
SE5 7UD
Employer's website
https://www.slam.nhs.uk/ (Opens in a new tab)
