Job summary
A part-time Receptionist post of 22.hours a week has become available
The post holder will be responsible for the provision of a high-quality service for the busy older adult outpatient clinic and day service at Heavers Resource Centre, 122 Selhurst Road, South Norwood, SE 25 6LL.
They will also work with other administrative colleagues in order to support the Croydon Memory Service by undertaking typing of appointments, call reminders and other suitable administrative tasks if and when required.
They will need to be able to prioritise their workload and use their own initiative when dealing with queries from health professional and members of the public, promoting a professional and caring image of the services.
Main duties of the job
Working closely with the Line Manager
Keeping the reception area clean and tidy.
Ensure the rooms are clean tidy for patient and professionals.
Call reminders to patients
Welcoming patients and visitors.
Informing staff of arrival of patients or visitors
Completing and sending You Said We did
Sending out PEDIC
Placing on referrals if and when required to support administrators.
Liaison with Eldon staff
Take the post for both CMS and CMHT.
About us
South London and Maudsley NHS Foundation is one of the largest providers of mental health services in the country. It provides services locally across Lewisham, Lambeth, Croydon and Southwark as well as regionally, nationally and internationally.
The Mental Health and Older Adults & Dementia Clinical Academic Group provides specialist health and social care services to older people and people with dementia across Lewisham, Lambeth, Croydon and Southward. Its portfolio of services includes community and day services, in-patient, continuing care as well as range of specialist provision. The Directorate has a budge of of just over 27 million GBP and employs about 550 staff.
Croydon Mental Health Teams for Older Adults provide specialist mental health care for older people with mental health needs and those less than 65 years with dementia in the Croydon area.
Job description
Job responsibilities
Clinic reception duties: Receive and greet service users and visitors to the outpatient clinic in an efficient, calm, tactful and courteous manner. Immediately inform the relevant members of staff of their arrival , keeping patients informed of any delays to their appointment.
To ensure the waiting areas are checked daily and are tidy, safe, comfortable and ready for use
To deal professional with queries from visitors and telephone callers, ensuring messages are delivered accurately and efficiently. Resolve issues and use initiative to take up follow-up actions when appropriate, Record message on electronic Patient Journey when applicable.
To be the point of contact for all appointment in the clinic rooms and group room. Keeping a clear records of appointments made. Keep clear records of booking for the meeting rooms.
Deal with deliveries to any of the team in the building and liaising the the relevant administrators to ensure deliveries are signed by the appropriate team.
Health and Safety: Report any maintenance issues that may arise in the Out-Patient areas.
To be a Fire Warden and undertake the necessary training every two years.
Training: To ensure all mandatory training is kept up to date and to participate in any additional training and developmental needs as required by the Business and Team Managers
To work in a flexible and open manner in line with the needs of the service.. Attend regular supervision and annual appraisal meetings. To undertake any other duties considered relevant by the management of Croydon and community services appropriate to the banding of the post, as negotiated with the Business Manager.
Job description
Job responsibilities
Clinic reception duties: Receive and greet service users and visitors to the outpatient clinic in an efficient, calm, tactful and courteous manner. Immediately inform the relevant members of staff of their arrival , keeping patients informed of any delays to their appointment.
To ensure the waiting areas are checked daily and are tidy, safe, comfortable and ready for use
To deal professional with queries from visitors and telephone callers, ensuring messages are delivered accurately and efficiently. Resolve issues and use initiative to take up follow-up actions when appropriate, Record message on electronic Patient Journey when applicable.
To be the point of contact for all appointment in the clinic rooms and group room. Keeping a clear records of appointments made. Keep clear records of booking for the meeting rooms.
Deal with deliveries to any of the team in the building and liaising the the relevant administrators to ensure deliveries are signed by the appropriate team.
Health and Safety: Report any maintenance issues that may arise in the Out-Patient areas.
To be a Fire Warden and undertake the necessary training every two years.
Training: To ensure all mandatory training is kept up to date and to participate in any additional training and developmental needs as required by the Business and Team Managers
To work in a flexible and open manner in line with the needs of the service.. Attend regular supervision and annual appraisal meetings. To undertake any other duties considered relevant by the management of Croydon and community services appropriate to the banding of the post, as negotiated with the Business Manager.
Person Specification
Unable to support sponsorship at the current time.
Essential
- Relevant experience as a receptionist, ideally working within a health setting
- High standard of spoken and written English, being able to communicate with a range of people calmly with confidence in courteous manner
- Experience of multi-tasking and working under pressure with staff, people with mental health needsental health needs and diverse background
- Basic inputting datea and information onto electronic systems.
- Have the ability and experience of maintaining quality of own work. Have ability and experience of making changes in own practice and offering suggestions for improving service.
- Worked with people with dementia or a dementia friend
Desirable
- Experience of working in a older adult setting
- Willingness to learn existing and new computer software packages, excel, word etc
Person Specification
Unable to support sponsorship at the current time.
Essential
- Relevant experience as a receptionist, ideally working within a health setting
- High standard of spoken and written English, being able to communicate with a range of people calmly with confidence in courteous manner
- Experience of multi-tasking and working under pressure with staff, people with mental health needsental health needs and diverse background
- Basic inputting datea and information onto electronic systems.
- Have the ability and experience of maintaining quality of own work. Have ability and experience of making changes in own practice and offering suggestions for improving service.
- Worked with people with dementia or a dementia friend
Desirable
- Experience of working in a older adult setting
- Willingness to learn existing and new computer software packages, excel, word etc
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Employer details
Employer name
South London and Maudsley NHS Foundation Trust
Address
Croydon Memory Service
Heavers Resource Centre 122 Selhurst Road
Selhurst
SE25 6LL
Employer's website
https://www.slam.nhs.uk/ (Opens in a new tab)
