Eating Disorder Outpatient Administrator Band 3

Job description

Job responsibilities

1) Reception Duties: Receive and greet service users and visitors to the out-patient clinic in an efficient, calm, tactful and courteous manner, reassuring patients who can be distressed and confused, or seeking assistance as appropriate. To immediately inform the relevant members of staff of their arrival, keeping patients informed of any delays to their appointment.

2) To ensure that all Patient areas are checked daily and are tidy, safe, comfortable and ready for use.

3) To deal professionally with queries from visitors and telephone callers, ensuring messages are delivered accurately and efficiently. Resolve local issues and use initiative to take follow-up action when appropriate. Record messages on electronic Patient Journey System (ePJS) when applicable.

4) To provide administrative support to members of the Eating Disorders Outpatients Team. This will include typing appointment letters, actioning requests and sending emails.

5) To be the point of contact for all appointments in the clinic rooms and group room, keeping clear records of appointments made. Keep clear records of bookings for the meeting/training room on the middle floor.

6) To deal with deliveries for any of the team, liaising with the relevant administrators to ensure such deliveries are signed for by the appropriate team.

7) Health & Safety: To work closely with administrators to report any maintenance issues that may arise in the Outpatient clinic areas.

8) To be a Fire Warden and undertake the necessary training every two years.

9) Training: To ensure all mandatory training is kept up to date and to participate in any additional training and developmental needs as required by the Business Manager.

10) To work in a flexible and open manner in line with the needs of the service. Attend regular supervision and annual appraisal meetings. To undertake any other duties considered relevant by the management of Eating Disorders Outpatients Team appropriate to the banding of this post, as negotiated with the Business Manager.

Person Specification

Qualifications

Essential

• Relevant experience as a receptionist, ideally working within a health setting
• Have a high standard of spoken and written English, being able to communicate with a range of people on a range of matters in a calm, confident and courteous manner
• Basic experience of Excel, Word and Outlook: inputting data and information onto electronic systems

Experience

Essential

• Experience of assisting in maintaining own and others' health, safety and security, with particular awareness to the importance of confidentiality
• Experience of dealing tactfully and courteously with people with mental health needs and from diverse backgrounds
• Experience and ability to multi-task, working under pressure whilst remaining calm and professiona

Desirable

• Experience of working in a mental health of older adults setting

Knowledge

Essential

• Basic experience of Excel, Word and Outlook: inputting data and information onto electronic systems
• Ability to contribute to own personal development

Desirable

• Willingness to learn existing and new computer software packages

Skills

Essential

• Have ability and experience of maintaining quality of own work. Have ability and experience of making changes in own practice and offering suggestions for improving service
• Experience and ability to multi-task, working under pressure whilst remaining calm and professional

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

South London and Maudsley NHS Foundation Trust

Address

Eating Disorder Outpatients

Level 2 Middle House, Maudsley Hospital

Denmark hill

SE5 8AZ

Employer's website

https://www.slam.nhs.uk/ (Opens in a new tab)