Job summary
An exciting opportunity has arisen for a Facilities Receptionist to work at Bethlem Royal Hospital for the Facilities Department, South London and Maudsley NHS Foundation Trust. Working closely with the Facilities Team Leader.
The successful applicant will have good organisational, communication, and interpersonal skills.
You will communicate with patients, carers, and visitors as well as SLAM staff and health professionals. The post holder will be comfortable with IT and be keen to learn new software packages and processes.
This is a challenging role, Manning the Main Reception, being the first contact for those coming on site, greeting staff, visitors and service users
Please see the job description and person specification for further information.
Main duties of the job
To help provide a front of house, fully comprehensive, professional, and courteous Facilities service for the stakeholders of the Site and Community Sites
As part of the Site's facilities team, the postholder supports the monitoring of the the delivery of hotel services, waste disposal, and collection and delivery of equipment and clinical items.
About us
The post holder will work 0900-1700 Monday to Friday
This role is primarily aimed at providing a service at Bethlem Royal Hospital
The Bethlem Royal Hospital is located in West Wickham, the nearest train station is Eden Park (zone 5) with excellent transport links from central London, Croydon, and Bromley including the new super loop route.
The post holder may be required to travel and work at other sites if necessary.
General
All employees are expected to comply with statutory requirements and the Trust's employment policies while carrying out their work.
Equal opportunities
The post holder must at all times carry out his/her responsibilities with due regard to the Trust's Equal Opportunities Policy
Performance Review
Overall performance will be formally assessed and reviewed regularly, with additional informal assessment taking place as necessary.
Health and Safety
All employees are subject to the Health and Safety at Work Act. The post holder is required to pro-actively comply with their duties as described by the Trust Policy and objectives for health and safety
Confidentiality
All employees are required to work in a confidential manner in all aspects of their work.
Job description
Job responsibilities
1. Collaborate with team leaders and facility team members to enforce good practices and ensure compliance with trust policies and the trusts five commitments.
2. Remain current with mandatory training and continually assess training needs to maintain job competency and address skill gaps.
3. Use the trust's reporting platforms to report any policy breaches and manage security issues promptly.
4. Provide excellent customer service at the reception, warmly receiving all patients, visitors, and staff, and effectively managing challenging interactions and emergencies.
5. Oversee document management tasks such as photocopying, scanning, laminating, filing, and maintaining essential communication tools like phone lists and notice boards.
6. Handle incoming calls, reception tasks, including booking rooms, and maintaining flow and order in the reception and waiting areas.
7 Report any breaches of policies in line with Datix reporting policy.
8 Send out communications and notices on behalf of the team leader or facilities manager, ensuring efficient and effective work practices and adherence to quality standards.
9 Act as Fire Marshall for own service area, carrying out monthly audits, acting as point of contact with Emergency Services/DSN during any evacuations of work area.
1Follow and enforce emergency and security procedures to maintain a safe and orderly environment.
Job description
Job responsibilities
1. Collaborate with team leaders and facility team members to enforce good practices and ensure compliance with trust policies and the trusts five commitments.
2. Remain current with mandatory training and continually assess training needs to maintain job competency and address skill gaps.
3. Use the trust's reporting platforms to report any policy breaches and manage security issues promptly.
4. Provide excellent customer service at the reception, warmly receiving all patients, visitors, and staff, and effectively managing challenging interactions and emergencies.
5. Oversee document management tasks such as photocopying, scanning, laminating, filing, and maintaining essential communication tools like phone lists and notice boards.
6. Handle incoming calls, reception tasks, including booking rooms, and maintaining flow and order in the reception and waiting areas.
7 Report any breaches of policies in line with Datix reporting policy.
8 Send out communications and notices on behalf of the team leader or facilities manager, ensuring efficient and effective work practices and adherence to quality standards.
9 Act as Fire Marshall for own service area, carrying out monthly audits, acting as point of contact with Emergency Services/DSN during any evacuations of work area.
1Follow and enforce emergency and security procedures to maintain a safe and orderly environment.
Person Specification
Qualifications
Essential
- NVQ Level 2 Customer Service
- Functional skills Level 2 Maths and English
- Previous Receptionist/Administrative experience
- Working knowledge of Health and Safety legislation
Desirable
- Previous N.H.S experience in a Mental Health setting
- SIA CCTV registered
- Minute taking
Experience
Essential
- The ability to manage conflict and identify where escalation to senior staff is necessary.
Desirable
- Familiar with Planet F.M (Facility Management) (Facility Management) software
- Apprenticeship course registration
- First Aid at Work certified.
Knowledge/Skills
Essential
- Able to communicate clearly, verbally and in writing.
- Able to use MS Office applications
Desirable
- Customer service experience preferably in a health care setting
Person Specification
Qualifications
Essential
- NVQ Level 2 Customer Service
- Functional skills Level 2 Maths and English
- Previous Receptionist/Administrative experience
- Working knowledge of Health and Safety legislation
Desirable
- Previous N.H.S experience in a Mental Health setting
- SIA CCTV registered
- Minute taking
Experience
Essential
- The ability to manage conflict and identify where escalation to senior staff is necessary.
Desirable
- Familiar with Planet F.M (Facility Management) (Facility Management) software
- Apprenticeship course registration
- First Aid at Work certified.
Knowledge/Skills
Essential
- Able to communicate clearly, verbally and in writing.
- Able to use MS Office applications
Desirable
- Customer service experience preferably in a health care setting
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
