Job summary
This post will sit within the BI team for the Trust however will provide core data analytics, insights, modelling, data visualisation and strategic business intelligence to the COO's office. It will be required to work dynamically across rapid requests in response to operational challenges, short- and medium-term reporting to inform operational improvement and optimisation, as well as long term projects to support fuller pathway redesign and transformational work.
Career Progression pathways and development opportunities:
We are committed to get the very best out of our staff and support staff in their career aspirations. We have career pathways available, where you will be able to develop your skills and build on your experience to progress into other roles across different specialties. In addition, we offer ongoing training and development in conjunction with the BCS membership.
Main duties of the job
o Liaise with senior managers and key stakeholders in defining and prioritising requests for reports and dashboards.
o Ensure Requirements Manager is carrying out duties to ensure that requirements and user stories are captured and understood and are aligned with the trust strategy.
o Research and utilise best practice to ensure that a variety of techniques are used to understand, document and confirm business requirements.
Flexible working:
As one of the few Trusts in London we are proud to offer flexible working aspart of our new ways of working, and we are happy to talk flexible working at the interview stage. In this role you will be able to work Monday to Friday in the time frames from 8am to 6pm, giving you the very best of good work life balance.
About us
About the team:
The informatics team is split into two areas, data delivery and requirements & engagement. These teams work together to deliver against our service model to the organisation.
We work in an environment of collaboration, and whilst we endeavour to deliver information in a right the first-time environment, we have also created the space for teams and individuals to test out new technologies or interest projects within ring-fenced time - often in collaboration with external consultancies who support and encourage learning within the team.
About the location:
The Digital Services Informatics team is based at Jeanette Wallace House, in-between Bromley and Croydon (CR0 1ER)
Our Trust headquarters is located at Denmark Hill less than 5 minutes from the train station (zone 2). We also provide services and operate across other locations, such as London boroughs of Croydon, Lambeth, Lewisham and Southwark; and substance misuse services for residents of Bexley, Lambeth, Greenwich and Wandsworth.
Job description
Job responsibilities
Key Responsibilities:
Liaise with senior managers and key stakeholders in defining and prioritising requests for reports and dashboards.
Ensure Requirements Manager is carrying out duties to ensure that requirements and user stories are captured and understood and are aligned with the trust strategy.
Research and utilise best practice to ensure that a variety of techniques are used to understand, document and confirm business requirements.
Responsible for prioritising work programme for Requirements Manager as and when necessary.
Assuring technical definition of all information requests ensuring alignment to national strategies, regulatory requirements and local Trust requirements.
Assuring that complex aims and needs are translated into clear and manageable plans.
Identify and manage resource requirements to support product development and maintenance.
Provide assurance to stakeholders that requirements and definitions for reports and dashboards are understood by the BI delivery team.
Monitor progress of delivery of reports and dashboards and provide regular updates and communication to the requestor. Manage escalation process to relevant heads of services as and when necessary.
Ensure confidentiality, integrity and availability of business information throughout the product development processes.
Ensure that team understand the importance of confidentiality, integrity and availability of information.
- Continuously improve approaches to IT requirements gathering, analysis and business modelling, including educating, coaching and developing the skills of colleagues to improve quality of service.
- Ensure all reports and dashboards are built to an appropriate level of quality for the stage.
- Facilitate, monitor and feedback user acceptance testing of reports and dashboards.
- The post holder would be expected to engage and liaise with all stakeholders who require information to manage their services.
- The post holder will be expected to represent the trust at relevant events, conferences and other external meetings relating to information requirement gathering.
- The post holder will provide assurance that all documentation and agreed requirements are to an appropriate standard.
- Monitor the development of plans to implement them and ensure the stakeholder need is met.
- The post holder is also expected to provide user guides for Reports, Dashboards, and statistical/epidemiological analysis tools.
- The post holder will monitor the assurance and provision of evidence that all outputs and products produced are fully assured and sustainable.
- The post holder will need to attend business meetings and provide a high standard of communication to various stakeholder, including Service Directors.
- Maintain detailed knowledge of relevant NHS guidance, information strategy, compliance framework and policies.
- Assist in identifying any improvements to systems and processes within the SLP.
- The post holder will have effective communication skills to build strong relationships to ensure timely delivery.
- Post holder is responsible for developing the quality assurance processes and ensuring the team and others are familiar with the processes.
- Any ad hoc duties related to the above, commensurate with the banding of the post and current capacity.
Job description
Job responsibilities
Key Responsibilities:
Liaise with senior managers and key stakeholders in defining and prioritising requests for reports and dashboards.
Ensure Requirements Manager is carrying out duties to ensure that requirements and user stories are captured and understood and are aligned with the trust strategy.
Research and utilise best practice to ensure that a variety of techniques are used to understand, document and confirm business requirements.
Responsible for prioritising work programme for Requirements Manager as and when necessary.
Assuring technical definition of all information requests ensuring alignment to national strategies, regulatory requirements and local Trust requirements.
Assuring that complex aims and needs are translated into clear and manageable plans.
Identify and manage resource requirements to support product development and maintenance.
Provide assurance to stakeholders that requirements and definitions for reports and dashboards are understood by the BI delivery team.
Monitor progress of delivery of reports and dashboards and provide regular updates and communication to the requestor. Manage escalation process to relevant heads of services as and when necessary.
Ensure confidentiality, integrity and availability of business information throughout the product development processes.
Ensure that team understand the importance of confidentiality, integrity and availability of information.
- Continuously improve approaches to IT requirements gathering, analysis and business modelling, including educating, coaching and developing the skills of colleagues to improve quality of service.
- Ensure all reports and dashboards are built to an appropriate level of quality for the stage.
- Facilitate, monitor and feedback user acceptance testing of reports and dashboards.
- The post holder would be expected to engage and liaise with all stakeholders who require information to manage their services.
- The post holder will be expected to represent the trust at relevant events, conferences and other external meetings relating to information requirement gathering.
- The post holder will provide assurance that all documentation and agreed requirements are to an appropriate standard.
- Monitor the development of plans to implement them and ensure the stakeholder need is met.
- The post holder is also expected to provide user guides for Reports, Dashboards, and statistical/epidemiological analysis tools.
- The post holder will monitor the assurance and provision of evidence that all outputs and products produced are fully assured and sustainable.
- The post holder will need to attend business meetings and provide a high standard of communication to various stakeholder, including Service Directors.
- Maintain detailed knowledge of relevant NHS guidance, information strategy, compliance framework and policies.
- Assist in identifying any improvements to systems and processes within the SLP.
- The post holder will have effective communication skills to build strong relationships to ensure timely delivery.
- Post holder is responsible for developing the quality assurance processes and ensuring the team and others are familiar with the processes.
- Any ad hoc duties related to the above, commensurate with the banding of the post and current capacity.
Person Specification
Qualifications
Essential
- Proven experience of delivering coaching for Clinical Applications
Desirable
- Educated to Degree level or equivalent experience.
- Customer Service Qualification
- ITIL Foundation Version 3 or equivalent
Skills and Knowledge
Essential
- Good working knowledge of Microsoft Office applications and productivity suites
- Excellent Customer Service Skill
- Advise and assist in the establishment and management of effective communication on all aspects of client support between other ICT functions and the wider business.
- Negotiate with all customers, including clinicians and managers.
- Handle complex and multi-stranded communications.
- Extensive highly developed specialist knowledge, skills, experience & expertise in Digital Service management including that of staff.
- Experience of Project management and leading projects to successful completion
- Understand the importance of Digital Service good practices around service delivery and security.
- Customer focused with good verbal communication skills.
- Good time management
- Ability to work on own initiative and as part of a team to SLA deadlines.
- Ability to plan, agree, schedule, document and implement changes using a structured change control process.
- Ability to follow instructions and work unsupervised.
- Logical, methodical, pro-active, and enthusiastic in working practices.
- The ability to translate technical Jargon information for customers to understand.
- The ability to work on occasion longer hours to get the job completed for deadlines
Desirable
- Ensuring appropriate effective communication on service issues to a wide range of audience, both internally and externally at all levels within the Trust and the any partner or supplier.
- Ability to create networks with peers and mangers across the trust.
- Excellent standard of written English
- the ability to gather and interpret data
Skills
Essential
- must be experienced with advanced skilled in use of SQL, large language data models, power BI, working with national reporting, MHSDS, data cleansing, data warehousing and data visualisation
Person Specification
Qualifications
Essential
- Proven experience of delivering coaching for Clinical Applications
Desirable
- Educated to Degree level or equivalent experience.
- Customer Service Qualification
- ITIL Foundation Version 3 or equivalent
Skills and Knowledge
Essential
- Good working knowledge of Microsoft Office applications and productivity suites
- Excellent Customer Service Skill
- Advise and assist in the establishment and management of effective communication on all aspects of client support between other ICT functions and the wider business.
- Negotiate with all customers, including clinicians and managers.
- Handle complex and multi-stranded communications.
- Extensive highly developed specialist knowledge, skills, experience & expertise in Digital Service management including that of staff.
- Experience of Project management and leading projects to successful completion
- Understand the importance of Digital Service good practices around service delivery and security.
- Customer focused with good verbal communication skills.
- Good time management
- Ability to work on own initiative and as part of a team to SLA deadlines.
- Ability to plan, agree, schedule, document and implement changes using a structured change control process.
- Ability to follow instructions and work unsupervised.
- Logical, methodical, pro-active, and enthusiastic in working practices.
- The ability to translate technical Jargon information for customers to understand.
- The ability to work on occasion longer hours to get the job completed for deadlines
Desirable
- Ensuring appropriate effective communication on service issues to a wide range of audience, both internally and externally at all levels within the Trust and the any partner or supplier.
- Ability to create networks with peers and mangers across the trust.
- Excellent standard of written English
- the ability to gather and interpret data
Skills
Essential
- must be experienced with advanced skilled in use of SQL, large language data models, power BI, working with national reporting, MHSDS, data cleansing, data warehousing and data visualisation
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
South London and Maudsley NHS Foundation Trust
Address
S L A M Nhs Foundation Trust
Maudsley Hospital
Denmark Hill
London
SE5 8AZ
Employer's website
https://www.slam.nhs.uk/ (Opens in a new tab)
