Digital Clinical Systems Coach

Job description

Job responsibilities

Job Purpose:

To support the implementation of a Trust wide Clinical Systems across both Inpatient and Community Services. As a member of the Clinical Systems Team of the Digital Services Division you will be responsible for the delivery of clinical coaching services and materials to staff across the Trust. These are key transformation programmes which will underpin clinical practice and delivery of quality care for all our patients and service users. You will need to be a proactive worker with excellent communication skills to work with all clinicians across different care pathways, to deliver coaching and support the implementation and roll out of clinical applications. A passion for every customer getting an excellent service must be a key driver.

Clinical Systems Teams fall within the Digital Services umbrella, empowering technology and process to ensure the customers have the best possible result. You will be responsible for providing, updating, and maintaining all the coaching materials required to ensure Staff are aware of the capabilities of the solutions.

Being a senior technology professional, you will be a member of the various system Project Teams to successfully deliver the solutions to the Trust clinicians. Offering a can do, proactive approach to coaching and ultimately delivering service needs.

Personal Specification:

Each requirement will either be identified through the candidates application form (A) or interview (I). Candidates should not be hired unless they have ALL essential requirements. Areas that can be developed through L&D can be deemed desirable.

Qualifications

Essential Requirements

Proven experience of delivering coaching for Clinical Applications

Desirable Requirements

Educated to Degree level or equivalent experience

Customer Service Qualification

ITIL Foundation Version 3 or equivalent

Experience/Knowledge

Essential Requirements

Good working knowledge of Microsoft Office applications and productivity suites

Excellent Customer Service Skill

Advise and assist in the establishment and management of effective communication on all aspects of client support between other ICT functions and the wider business

Negotiate with all customers, including clinicians and managers.

Handle complex and multi-stranded communications

Extensive highly developed specialist knowledge, skills, experience & expertise in Digital Service management including that of staff

Experience of Project management and leading projects to successful completion

Understand the importance of Digital Service good practices around service delivery and security

Customer focused with good verbal communication skills

Good time management

Ability to work on own initiative and as part of a team to SLA deadlines

Ability to plan, agree, schedule, document and implement changes using a structured change control process

Ability to follow instructions and work unsupervised

Logical, methodical, pro-active and enthusiastic in working practices

The ability to translate technical Jargon information for customers to understand

The ability to work on occasion longer hours to get the job completed for deadlines

Desirable Requirements

Ensuring appropriate effective communication on service issues to a wide range of audience, both internally and externally at all levels within the Trust and the any partner or supplier.

Ability to create networks with peers and mangers across the trust.

Excellent standard of written English

the ability to gather and interpret data

Person Specification

Qualifications

Essential

• Proven experience of delivering coaching for Clinical Applications

Desirable

• Educated to Degree level or equivalent experience
• Customer Service Qualification
• ITIL Foundation Version 3 or equivalent

Experience, Knowledge and Skills

Essential

• Good working knowledge of Microsoft Office applications and productivity suites
• Excellent Customer Service Skill
• Advise and assist in the establishment and management of effective communication on all aspects of client support between other ICT functions and the wider business
• Negotiate with all customers, including clinicians and managers.
• Handle complex and multi-stranded communications
• Extensive highly developed specialist knowledge, skills, experience & expertise in Digital Service management including that of staff
• Experience of Project management and leading projects to successful completion
• Understand the importance of Digital Service good practices around service delivery and security
• Customer focused with good verbal communication skills
• Good time management
• Ability to work on own initiative and as part of a team to SLA deadlines
• Ability to plan, agree, schedule, document and implement changes using a structured change control process
• Ability to follow instructions and work unsupervised
• Logical, methodical, pro-active and enthusiastic in working practices
• The ability to translate technical Jargon information for customers to understand
• The ability to work on occasion longer hours to get the job completed for deadlines

Desirable

• Ensuring appropriate effective communication on service issues to a wide range of audience, both internally and externally at all levels within the Trust and the any partner or supplier.
• Ability to create networks with peers and mangers across the trust.
• Excellent standard of written English
• The ability to gather and interpret data

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

South London and Maudsley NHS Foundation Trust

Address

Bethlem

Beckenham

BR3 3BX

Employer's website

https://www.slam.nhs.uk/ (Opens in a new tab)