Job summary
We are excited to advertise the role of Service Manager for the Croydon Assessment and Liaison Service. This is an exciting time to join the service as we engage in a process of continuous improvement to deliver the ambitions of the Trusts "Aiming High Changing Lives" and the NHS Long Term plan.
We are particularly interested in hearing from dynamic and enthusiastic applicants who enjoy participating in a range of quality improvement initiatives and project management.
The successful candidates will be an inclusive and collaborative leader, with the ability to influence and encourage teams to work effectively with partners across traditional organisational boundaries to uphold and deliver high standards of quality care for Croydon Residents. The candidate will need to be passionate about the delivery of high-quality patient care and have experience in leadership. The post holder needs to be able to work autonomously as well as part of multi professional teams.
Main duties of the job
The Service Manager for the Assessment and Liaison Service will:
- Oversee the Assessment and Liaison Service, which is made up of three locality based teams; North, South and Central.
- Maintain high performance and quality standards to ensure early access and optimal outcomes for service users.
- Drive continuous improvement of the service.
- Liaise with stakeholders to ensure co-production and collaboration throughout the organization.
- Foster a psychologically safe environment where staff feel valued and can contribute effectively.
About us
We are committed to ensuring our staff get the most out of their benefits package and understand the importance of a healthy work life balance. There is an extensive range of excellent benefits for you and your family. We want you to feel like you are part of a close knit team at SLaM. It's important to us that you valued and appreciated and that are why we have a comprehensive benefits package on offer
Some of our benefits are highlighted here:
- Generous pay, pensions and leave,we offer a comprehensive pay, pensions and leave package which is dependent on the role and length of service.
- Work life balance,flexible working and support a range of flexible options, such as: part-time working and job sharing.
- Career development,There are plenty of opportunities to progress your career and we support your development through a number of programmes such as mentoring, coaching, positive people management, collective leadership and other talent programmes
- Car lease,our staff benefits from competitive deals to lease cars
- Accommodation,our staff benefits fromkeyworker housing available which is available on selected sites
- NHS discounts,with discounts up to 10% from a variety of well-known retail brands though Health Service Discounts website.
For a full list of our benefits please visit:https://www.slam.nhs.uk/media/421262/Working%20at%20SLaM.pdf
Job description
Job responsibilities
The Croydon Assessment & Liaison Team is divided into three teams, each aligned with GP practices within the borough. The team provides community services to working-age adults (18-65 years) experiencing moderate to severe mental health issues, offering specialist assessment and brief intervention. The team collaborates with the Croydon Council providing a front Door service to screen, review, and redirect individuals seeking support, and work closely with GP mental health practitioners to ensure quick access to mental health services.
Responsibilities of the Post-Holder:
- Lead the Croydon Assessment and Liaison Team, coordinating, developing, and managing the services strategic and operational plans.
- Manage clinical teams to achieve integrated clinical, operational, quality, and financial outcomes.
- Utilise data for demand and capacity management.
- Ensure systematic clinical governance of both personal and team practices.
- Engage in continuous professional development, including management and clinical supervision.
- Ensure staff have access to robust supervision.
- Coordinate and plan specialist service components, considering team training, skill mix, and experience.
- Collaborate on service development with senior colleagues within the directorate.
- Ensure high-quality specialist assessments for referred individuals.
- Provide high-quality group and individual clinical interventions.
- Maintain professional relationships with mental health workers across the system, including the voluntary sector and social care.
- Develop good relationships with service users and carers, ensuring their involvement in developmental and change programs.
- Work alongside the PCN Band 8b Psychologist to enhance link-working with primary care services for Croydon residents.
Job description
Job responsibilities
The Croydon Assessment & Liaison Team is divided into three teams, each aligned with GP practices within the borough. The team provides community services to working-age adults (18-65 years) experiencing moderate to severe mental health issues, offering specialist assessment and brief intervention. The team collaborates with the Croydon Council providing a front Door service to screen, review, and redirect individuals seeking support, and work closely with GP mental health practitioners to ensure quick access to mental health services.
Responsibilities of the Post-Holder:
- Lead the Croydon Assessment and Liaison Team, coordinating, developing, and managing the services strategic and operational plans.
- Manage clinical teams to achieve integrated clinical, operational, quality, and financial outcomes.
- Utilise data for demand and capacity management.
- Ensure systematic clinical governance of both personal and team practices.
- Engage in continuous professional development, including management and clinical supervision.
- Ensure staff have access to robust supervision.
- Coordinate and plan specialist service components, considering team training, skill mix, and experience.
- Collaborate on service development with senior colleagues within the directorate.
- Ensure high-quality specialist assessments for referred individuals.
- Provide high-quality group and individual clinical interventions.
- Maintain professional relationships with mental health workers across the system, including the voluntary sector and social care.
- Develop good relationships with service users and carers, ensuring their involvement in developmental and change programs.
- Work alongside the PCN Band 8b Psychologist to enhance link-working with primary care services for Croydon residents.
Person Specification
Qualifications
Essential
- Recognised Professional Qualification Registered Mental Nurse or RMN, Social Work (DipSW/CQSW) Psychology or other allied professions
- oEvidence of continuing professional development to master's level or equivalent.
- oRegistration with appropriate Professional body
Desirable
- Management Qualification or working towards.
Experience
Essential
- Senior Management Experience in running large multidisciplinary teams with significant clinical and business delivery targets.
- Experience of managing budgets and resources effectively
- Experience of leading and managing change to deliver organisational goals
- Experience of leading business planning processes and delivering targets within an agreed budget
- Experience of working within the NHS, or a related public or voluntary sector organisation
- Experience of Working across traditional organisational boundaries and stakeholder engagement
- Experience of individual and team Performance Management and Appraisals
- Experience of recruitment and selection of staff.
Desirable
- Experience of Project Management
Knowledge. Skills and Abilities
Essential
- Effective communications and interpersonal skills and proven ability to develop and manage key relationships at all levels.
- Knowledge of public sector management and NHS Mental Health services, Social and Primary Care services
- Knowledge of working in a multi-cultural, inner-city environment with diverse communities and complex needs.
- Able to develop close collaborative working relationship between individuals, teams, and organisations.
- Excellent report writing and presentation skills, evaluate services and present findings to stakeholders.
- Able to analyse complex issues/problems, gather relevant information and exercise sound judgement.
- Able to monitor and evaluate standards for quality within the service.
- Able to recognise own strengths and limitations and ability to seek advice when needed.
- Innovative and creative.
Desirable
- Ability to write a business case for service development
Person Specification
Qualifications
Essential
- Recognised Professional Qualification Registered Mental Nurse or RMN, Social Work (DipSW/CQSW) Psychology or other allied professions
- oEvidence of continuing professional development to master's level or equivalent.
- oRegistration with appropriate Professional body
Desirable
- Management Qualification or working towards.
Experience
Essential
- Senior Management Experience in running large multidisciplinary teams with significant clinical and business delivery targets.
- Experience of managing budgets and resources effectively
- Experience of leading and managing change to deliver organisational goals
- Experience of leading business planning processes and delivering targets within an agreed budget
- Experience of working within the NHS, or a related public or voluntary sector organisation
- Experience of Working across traditional organisational boundaries and stakeholder engagement
- Experience of individual and team Performance Management and Appraisals
- Experience of recruitment and selection of staff.
Desirable
- Experience of Project Management
Knowledge. Skills and Abilities
Essential
- Effective communications and interpersonal skills and proven ability to develop and manage key relationships at all levels.
- Knowledge of public sector management and NHS Mental Health services, Social and Primary Care services
- Knowledge of working in a multi-cultural, inner-city environment with diverse communities and complex needs.
- Able to develop close collaborative working relationship between individuals, teams, and organisations.
- Excellent report writing and presentation skills, evaluate services and present findings to stakeholders.
- Able to analyse complex issues/problems, gather relevant information and exercise sound judgement.
- Able to monitor and evaluate standards for quality within the service.
- Able to recognise own strengths and limitations and ability to seek advice when needed.
- Innovative and creative.
Desirable
- Ability to write a business case for service development
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
