Job summary
We are looking for a creative and experienced Engagement and Stakeholder Manager to join our Strategy and Transformation Directorate.
For this role, you will bring strong experience of leading public and patient engagement in the NHS or linked organisations. You will have excellent communication and relationship building skills, able to work with partners to co-create content and engagement plans for service users, staff and communities. You will share our commitment to listening to service users, carers, families, partner organisations and community members, and building trust with the diverse communities we serve.
Instructions:
Your application will not be considered unless the supporting statement is tailored to this role and you have relevant experience. Please use this structure in your statement:
A. Brief statement - why you are interested in this role
B. Short explanation with examples of how you meet these criteria:
- Experience in leading patient and public engagement resulting in service improvement
- Experience of successful project management including event planning, marketing and evaluation
- Experience of working with service users and carers
- Ability to engage people from a wide range of backgrounds, using influencing skills at all levels
- Ability to think creatively and skills in producing effective communication materials in different formats
C. Anything else you want to add to show how you meet other criteria in the person specification.
Main duties of the job
The Engagement and Stakeholder Manager is a key part of a small team and works with a broad range of stakeholders, often working independently and to their own initiative to identify opportunities for improving our approach to engagement.
The post holder will lead on the delivery and ongoing development of the Trust's programme of strategic community engagement. They will use a variety of approaches to involve different stakeholders in the Trust's strategic work, with the ultimate aim of improving access, outcomes and experience for our service users, their carers, families and our communities.
They will provide specialist communications and engagement leadership and support to key Trust-wide strategic programmes that help deliver the Trust's strategy, primarily thePatient and Carer Race Equality Framework (PCREF) and Patient Stories project. The role will also provide input and advice into the communications and engagement plan for the pilot of a new 24/7 community mental health servicein Lewisham which is one of six funded by NHS England.
About us
TheStrategic Planning and Equalities Team works collaboratively with teams all over the Trust, in particular Communications, Transformation and Programme Management Office teams. We have office space at Maudsley Hospital, but work flexibly with in person, remote and hybrid working.
South London and Maudsley provides the widest range of NHS mental health services in the UK as well as substance misuse services. We work closely with the Institute of Psychiatry, Psychology and Neuroscience, King's College London and are part of King's Health Partners Academic Health Sciences Centre. Our scope is unique because it is built on three major foundations: care and treatment, science and research, and training.
We employ around 6000 staff and serve a local population of 1.3 million. We have more than 230 services including inpatient wards, outpatient and community services. Currently, we provide inpatient care for approximately 5,300 people each year and treat more than 45,000 patients in the community in Croydon, Lambeth, Lewisham and Southwark; as well as substance misuse services for residents of Bexley, Bromley and Greenwich.
You will gain experience of being part of an organisation with a rich history and international reputation in mental health care. You will have access to professional development and learning opportunities, and have the chance to work alongside people who are world leaders in their field.
Job description
Job responsibilities
Key responsibilities:
- Lead on the planning, design, delivery and co-ordination of a regular programme of Trust-wide stakeholder engagement events to continually inform and feedback on Trust strategy, development of the annual strategic plans and its strategic workstreams.
- Co-lead on and manage the communications and engagement workstream of the Patient and Carer Race Equality Framework (PCREF) programme with a community and service user and carer representative
- Provide expertise and insight to colleagues across the Trust, in order to support local programmes of community engagement in line with the Trusts overall communications and engagement approach.
- Develop and be responsible for effective engagement and working relationships with the Trusts voluntary sector partners in relation to experience, participation and involvement.
- Develop and be responsible for effective engagement and working relationships with the Trusts statutory sector partners, e.g. local authorities, Healthwatches and ICSs in relation to experience and involvement. To provide Trust senior leadership with information regarding activity of our partners, e.g. events, reports, meetings, consultations.
- Develop and be responsible for excellent working relationships between the Strategic Planning and Equalities team and the Directorates, and working with Directorate Public and Patient Involvement Leads to ensure there is a coordinated and consistent approach to involving service users and carers in strategic work.
Job description
Job responsibilities
Key responsibilities:
- Lead on the planning, design, delivery and co-ordination of a regular programme of Trust-wide stakeholder engagement events to continually inform and feedback on Trust strategy, development of the annual strategic plans and its strategic workstreams.
- Co-lead on and manage the communications and engagement workstream of the Patient and Carer Race Equality Framework (PCREF) programme with a community and service user and carer representative
- Provide expertise and insight to colleagues across the Trust, in order to support local programmes of community engagement in line with the Trusts overall communications and engagement approach.
- Develop and be responsible for effective engagement and working relationships with the Trusts voluntary sector partners in relation to experience, participation and involvement.
- Develop and be responsible for effective engagement and working relationships with the Trusts statutory sector partners, e.g. local authorities, Healthwatches and ICSs in relation to experience and involvement. To provide Trust senior leadership with information regarding activity of our partners, e.g. events, reports, meetings, consultations.
- Develop and be responsible for excellent working relationships between the Strategic Planning and Equalities team and the Directorates, and working with Directorate Public and Patient Involvement Leads to ensure there is a coordinated and consistent approach to involving service users and carers in strategic work.
Person Specification
Education
Essential
- Educated to degree level or equivalent
Experience
Essential
- Proven experience of stakeholder management in either the NHS or linked organisations
- Extensive experience of successful project management including event planning, marketing and evaluation
- Extensive experience in leading patient and public engagement resulting in service improvement
- Proven experience of working with service users, families and carers
Knowledge and skills
Essential
- Excellent communication and negotiation skills, and an ability to engage people from a wide range of backgrounds, using influence and persuasion skills at all levels of an organisation
- Ability to think creatively and a high level of technical skills in producing effective videos; PowerPoints; online and in person surveys; Microsoft Forms and virtual engagement opportunities
Knowledge and skills
Essential
- Understanding of the principles of partnership working with a wide range of stakeholders, including senior managers in the public sector, community, faith and voluntary organisations
- Ability to work effectively with people with lived experience of mental ill health their friends, families and carers
- Ability to chair and facilitate meetings of service users, carers and staff
Person Specification
Education
Essential
- Educated to degree level or equivalent
Experience
Essential
- Proven experience of stakeholder management in either the NHS or linked organisations
- Extensive experience of successful project management including event planning, marketing and evaluation
- Extensive experience in leading patient and public engagement resulting in service improvement
- Proven experience of working with service users, families and carers
Knowledge and skills
Essential
- Excellent communication and negotiation skills, and an ability to engage people from a wide range of backgrounds, using influence and persuasion skills at all levels of an organisation
- Ability to think creatively and a high level of technical skills in producing effective videos; PowerPoints; online and in person surveys; Microsoft Forms and virtual engagement opportunities
Knowledge and skills
Essential
- Understanding of the principles of partnership working with a wide range of stakeholders, including senior managers in the public sector, community, faith and voluntary organisations
- Ability to work effectively with people with lived experience of mental ill health their friends, families and carers
- Ability to chair and facilitate meetings of service users, carers and staff
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
