Job summary
Step into a pivotal role and drive our vision forward. As a vital member of our team, you will oversee the delivery and continuous enhancement of our Trust's stakeholder engagement plan. Utilising a range of communication channels, you will support both our short-term and long-term objectives. Your work will include managing our Trust and Reputation dashboard, conducting comprehensive stakeholder mapping across boroughs and programs/projects, and collaborating with senior colleagues to ensure all intelligence is relevant, up-to-date, and effectively shared.
In this role, you will be at the forefront of delivering impactful communications and engagement events that support the Trust's capital projects and commercial partnerships. From crafting compelling newsletters and reports to organising and hosting dynamic events and preparing insightful briefings, your contributions will be crucial.
You will work seamlessly with a diverse array of external stakeholders, ensuring proactive and effective delivery of our communications and engagement activities to support our key objectives. This includes building relationships with partner organisations such as the Maudsley Charity, IoPPN, King's College London, local authority officers, elected members, service users and community groups. Your ability to build and maintain effective relationships will be paramount.
Main duties of the job
- To deliver public affairs, communications and engagement activity which builds relationships,enhances the Trust's reputation and is in line with overall communications and engagementstrategy
- To take responsibility for ensuring stakeholder relationships are maintained and proactively developed
- To produce regular stakeholder briefings working with other departments in the Trust andpartners to co-ordinate content ensuring absolute accuracy
- Devise and deliver stakeholder engagement plans and strategies for key projects and/or audiences as directed
- To drive understanding and positive perception of capital projects withexternal stakeholders, staff and patients through effective engagement work.
- To establish and maintain effective co-operative working relationships with stakeholdergroups, including attending meetings and presenting and discussing reports.
- Develop, write and manage new and existing stakeholder engagement products including newsletters and events (digital and face-to-face).
- Devise and deliver proactive campaigns that will improve community engagement andunderstanding/awareness of the Trust's mental healthcare services for local people
- To lead on key events and visits, including high profile stakeholders, working alongside partners
- To manage enquiries from stakeholders including councillors, council executives, MPs,commissioners, public, residents' associations, ensuring timely and accurate response
About us
We are committed to ensuring our staff get the most out of their benefits package and understand the importance of a healthy work life balance. There is an extensive range of excellent benefits for you and your family.
We want you to feel like you are part of a close knit team at South London and Maudsley. It's important to us that you valued and appreciated and that are why we have a comprehensive benefits package on offer.
Some of our benefits include:
- Generous pay, pensions and leave, we offer a comprehensive pay, pensions and leave package, which is dependent on the role and length of service
- Work life balance, flexible working and support a range of flexible options, such as: part-time working and job sharing
- Career development, There are plenty of opportunities to progress your career and we support your development through a number of programmes such as mentoring, coaching, positive people management, collective leadership and other talent programmes
- Car lease, our staff benefits from competitive deals to lease carsAccommodation, our staff benefits from key-worker housing available which is available on selected sites
NHS discounts, with discounts up to 10% from a variety of well-known retail brands though Health Service Discounts website.
Other benefits include:
- Counselling services
- Wellbeing events
- Long service awards
- Cycle to work scheme
- Season ticket loan
- Childcare vouchers
- Staff restaurants
Job description
Job responsibilities
Communications and relations
- To oversee the implementation of the Trusts Stakeholder and Community Engagement plan
- To produce briefings / papers updating colleagues with the Associate Director of Communications and Stakeholder Engagement
- To proactively work with partners to ensure communications are consistent and timely
- To produce and/or assist in the preparation of reports; and briefings including for partners,regulatory and advisory bodies in respect of updating them on complex issues
- To establish and maintain effective co-operative working relationships with all stakeholdergroups, internally and externally, at all levels
- To ensure that communications are correctly tailored for the appropriate target audiences
- To manage contracts with external suppliers ensuring value for money and working within theframework of the organisation
- Advocate on behalf of the department on the importance of good practice in communications
- To line manage junior staff as appropriate
- Commission and manage external agencies; ensuring expenditure stays within agreed budget, contracts are delivered in full and represents value for public money
Information Resources
- Maintain the Trusts Trust and Reputation dashboard, with latest annual data and provide data analysis of key metrics
- Undertake market research projects as necessary to explore, benchmark and measure levelsof trust and the Trusts reputation amongst its communities and stakeholders
- Horizon scan the political landscape for opportunities for the Trust to raise its profile externally, including regional and national initiatives and events, within and beyond the sector and produce monthly reports
- To stay up to date with national policy, new health initiatives and partner organisationsstrategies and plans and how these impact locally on the Trust
- To produce and/or assist in the preparation of reports and represent the Trust at meetings with internal and external stakeholders to deliver those reports and advise on publicaffairs
- To prepare briefings for regulatory, advisory bodies or internal stakeholders in respect ofupdating them on complex issues on an ad hoc basis as requested by the Associate Directorof Communications and Stakeholder Engagement
- To manage and maintain stakeholder distribution lists
Job description
Job responsibilities
Communications and relations
- To oversee the implementation of the Trusts Stakeholder and Community Engagement plan
- To produce briefings / papers updating colleagues with the Associate Director of Communications and Stakeholder Engagement
- To proactively work with partners to ensure communications are consistent and timely
- To produce and/or assist in the preparation of reports; and briefings including for partners,regulatory and advisory bodies in respect of updating them on complex issues
- To establish and maintain effective co-operative working relationships with all stakeholdergroups, internally and externally, at all levels
- To ensure that communications are correctly tailored for the appropriate target audiences
- To manage contracts with external suppliers ensuring value for money and working within theframework of the organisation
- Advocate on behalf of the department on the importance of good practice in communications
- To line manage junior staff as appropriate
- Commission and manage external agencies; ensuring expenditure stays within agreed budget, contracts are delivered in full and represents value for public money
Information Resources
- Maintain the Trusts Trust and Reputation dashboard, with latest annual data and provide data analysis of key metrics
- Undertake market research projects as necessary to explore, benchmark and measure levelsof trust and the Trusts reputation amongst its communities and stakeholders
- Horizon scan the political landscape for opportunities for the Trust to raise its profile externally, including regional and national initiatives and events, within and beyond the sector and produce monthly reports
- To stay up to date with national policy, new health initiatives and partner organisationsstrategies and plans and how these impact locally on the Trust
- To produce and/or assist in the preparation of reports and represent the Trust at meetings with internal and external stakeholders to deliver those reports and advise on publicaffairs
- To prepare briefings for regulatory, advisory bodies or internal stakeholders in respect ofupdating them on complex issues on an ad hoc basis as requested by the Associate Directorof Communications and Stakeholder Engagement
- To manage and maintain stakeholder distribution lists
Person Specification
Training and Qualifications
Essential
- Educated to degree level or appropriate vocational experience
- Evidence of continuing professional and personal development
Desirable
- Membership of CIPR or other appropriate professional body; and/or professional qualification or appropriate professional experience
Experience
Essential
- Demonstrable experience of working in a Public Affairs management role
- Writing copy for a wide range of outlets and target audiences
- Managing stakeholder and public affairs projects including writing and production of communications materials
- Successfully producing strategies and implementing communications and engagement programmes
- Managing stakeholder and partner relationships and engagement, and representing organisations
Desirable
- NHS, public or third sector experience
- Organising and managing events
Knowledge and skills
Essential
- Excellent written and verbal communication skills
- In-depth knowledge and understanding of current engagement practice and theory
- Ability to grasp complex issues and concepts
- Excellent organisational skills with the ability to prioritise workload
- Proficient in Microsoft Office (Word, Excel, PowerPoint)
- Excellent presentation skills
- Public affairs and stakeholder relations campaign planning, development and implementation skills
- Ability to build and maintain effective relationships with people at all levels
- Ability to remain calm under pressure
- Ability to work both independently and as part of a small team
- Understanding of working in a partnership environment
Desirable
- Good understanding of national government and NHS (including policy), how it works, the issues it faces and how to communicate within it
- Report writing skills
- Knowledge and understanding of digital communications including public websites and intranets
- Understanding of working in an NHS environment and with the public, partners and external statutory and voluntary organisations
- Experience of communicating with diverse audiences including hard to reach groups
Values and behaviours
Essential
- Ability to act in accordance with our values and behaviours
Other
Essential
- Empathy for individuals who have experienced mental health problems
Desirable
- Personal experience of mental health problems
Person Specification
Training and Qualifications
Essential
- Educated to degree level or appropriate vocational experience
- Evidence of continuing professional and personal development
Desirable
- Membership of CIPR or other appropriate professional body; and/or professional qualification or appropriate professional experience
Experience
Essential
- Demonstrable experience of working in a Public Affairs management role
- Writing copy for a wide range of outlets and target audiences
- Managing stakeholder and public affairs projects including writing and production of communications materials
- Successfully producing strategies and implementing communications and engagement programmes
- Managing stakeholder and partner relationships and engagement, and representing organisations
Desirable
- NHS, public or third sector experience
- Organising and managing events
Knowledge and skills
Essential
- Excellent written and verbal communication skills
- In-depth knowledge and understanding of current engagement practice and theory
- Ability to grasp complex issues and concepts
- Excellent organisational skills with the ability to prioritise workload
- Proficient in Microsoft Office (Word, Excel, PowerPoint)
- Excellent presentation skills
- Public affairs and stakeholder relations campaign planning, development and implementation skills
- Ability to build and maintain effective relationships with people at all levels
- Ability to remain calm under pressure
- Ability to work both independently and as part of a small team
- Understanding of working in a partnership environment
Desirable
- Good understanding of national government and NHS (including policy), how it works, the issues it faces and how to communicate within it
- Report writing skills
- Knowledge and understanding of digital communications including public websites and intranets
- Understanding of working in an NHS environment and with the public, partners and external statutory and voluntary organisations
- Experience of communicating with diverse audiences including hard to reach groups
Values and behaviours
Essential
- Ability to act in accordance with our values and behaviours
Other
Essential
- Empathy for individuals who have experienced mental health problems
Desirable
- Personal experience of mental health problems
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
