Job summary
Job Purpose:
To be a key resource to Lambeth Addictions Consortium in delivering on performance targets and business plans.
To lead on providing information to support compliance requirements, contract management, performance management, and service developments.
To be a responsible lead for the management of specific projects and developments
To provide professional leadership and line management support to administrative and reception staff.
To provide an assurance function for local and national data set submissions for Lambeth Addictions Consortium.
To lead on and support the implementation of successful Health and Safety Policies.
To advise stakeholders, both internally and externally, on the availability and feasibility of data requests.
To contribute to operational and strategic discussions and represent Lambeth Addictions Consortium at relevant meetings and workshops.
To support the implementation, management and development of business information systems including the Electronic Patient Journey System
To deputise for the Borough Lead as directed.
To provide professional leadership to administrative staff
Main duties of the job
Key Responsibilities:
1. Managing Services/ General Duties - To lead on the development and implementation of effective administration procedures for Lambeth Addictions Consortium to ensure the efficient and effective operation of these areas. To liaise with and promote a positive image to service users, internal departments, and external agencies. To undertake project work as requested and respond to ad hoc information requests from internal and external stakeholders. Where appropriate, to act as a contact person for the Borough Lead and take intermediary action in their absence where required.
About us
bout South London and Maudsley:
South London and Maudsley NHS Foundation Trust (SLaM) provide the widest range of NHS mental health services in the UK as well as substance misuse services for people who are addicted to drugs and alcohol. We work closely with the Institute of Psychiatry, Psychology and Neuroscience (IoPPN), King's College London and are part of King's Health Partners Academic Health Sciences Centre. There are very few organisations in the world that have such wide-ranging capabilities working with mental illness. Our scope is unique because it is built on three major foundations: care and treatment, science and research, and training.
SLaM employ around 5000 staff and serve a local population of 1.1 million people. We have more than 230 services including inpatient wards, outpatient and community services. Currently, provide inpatient care for approximately 5,300 people each year and treat more than 45,000 patients in the community in Croydon, Lambeth, Lewisham and Southwark; as well as substance misuse services for residents of Bexley, Bromley and Greenwich.
Job description
Job responsibilities
Personal Specification:
Each requirement will either be identified through the candidates application form (A) or interview (I). Candidates should ensure they read and understand the requirements below and ensure they have the relevant experience/knowledge before applying. South London and Maudsley NHS Foundation Trust are committed to developing staff and will offer relevant training and development opportunities where desirable requirements are missing.
Qualifications
Essential Requirements
Educated to degree level or equivalent experience, plus additional specialist knowledge (A)
Desirable Requirements
Understanding of key issues effecting addiction service provision in the Primary Care, the NHS, and Social Services(I)
Understanding HR Management processes (A/I)
Experience
Essential Requirements
Significant business management experience within the public sector
Experience of successful performance management at service level (A/I)
Experience of leading a team and providing regular line management support and supervision
Proven track record of managing complex and difficult problems with a high level of autonomy (I)
Relevant experience in managing/developing ad/hoc data queries/reports to meet the business needs of the service.
Experience of managing and monitoring budgets (A/I)
Experience of managing information systems to ensure service performance meets all internal and external requirements.
Proven record of being pro-active and self-motivated in completing work to a high standard as part of a management team.
Experience of operating successfully as part of a management team.
Desirable
NVQ Level 3 Administration
Management Qualification
Experience of working within health and/or social care
Understanding of addiction contracts/sub-contracts and the challenges of operating in a competitive tendering environment
Experience of using clinical information systems
Experience of dealing with a range of difficult or challenging situations both on the telephone and in person
Understanding of NHS and/or social care structure
Experience of managing complaints
.
Knowledge / Skills
Essential Requirements
Able to communicate effectively both verbally and in writing at all levels within the organisation and with external stakeholders. (A/I/T)
Knowledge of addiction national data sets and their application.
Analysis of business performance information as well as statistical and data analysis
Advanced IT skills including Microsoft word and Excel.
Able to produce clear reports setting out information for internal and external audiences (A/T)
Presentation skills: able to provide clear concise updates for meetings (I/T)
Analysis and presentation of complex business performance information (A/T) Clear and readable minute taking (A/T) Advanced IT Skills including Microsoft Word and Excel(A/T) Project and Change management skills (A/I)
Desirable Requirements
Negotiation, influencing and persuading skills.
Understanding the needs of service users and a commitment to delivering the best possible service
Understanding of primary care structures
Commercial awareness
Job description
Job responsibilities
Personal Specification:
Each requirement will either be identified through the candidates application form (A) or interview (I). Candidates should ensure they read and understand the requirements below and ensure they have the relevant experience/knowledge before applying. South London and Maudsley NHS Foundation Trust are committed to developing staff and will offer relevant training and development opportunities where desirable requirements are missing.
Qualifications
Essential Requirements
Educated to degree level or equivalent experience, plus additional specialist knowledge (A)
Desirable Requirements
Understanding of key issues effecting addiction service provision in the Primary Care, the NHS, and Social Services(I)
Understanding HR Management processes (A/I)
Experience
Essential Requirements
Significant business management experience within the public sector
Experience of successful performance management at service level (A/I)
Experience of leading a team and providing regular line management support and supervision
Proven track record of managing complex and difficult problems with a high level of autonomy (I)
Relevant experience in managing/developing ad/hoc data queries/reports to meet the business needs of the service.
Experience of managing and monitoring budgets (A/I)
Experience of managing information systems to ensure service performance meets all internal and external requirements.
Proven record of being pro-active and self-motivated in completing work to a high standard as part of a management team.
Experience of operating successfully as part of a management team.
Desirable
NVQ Level 3 Administration
Management Qualification
Experience of working within health and/or social care
Understanding of addiction contracts/sub-contracts and the challenges of operating in a competitive tendering environment
Experience of using clinical information systems
Experience of dealing with a range of difficult or challenging situations both on the telephone and in person
Understanding of NHS and/or social care structure
Experience of managing complaints
.
Knowledge / Skills
Essential Requirements
Able to communicate effectively both verbally and in writing at all levels within the organisation and with external stakeholders. (A/I/T)
Knowledge of addiction national data sets and their application.
Analysis of business performance information as well as statistical and data analysis
Advanced IT skills including Microsoft word and Excel.
Able to produce clear reports setting out information for internal and external audiences (A/T)
Presentation skills: able to provide clear concise updates for meetings (I/T)
Analysis and presentation of complex business performance information (A/T) Clear and readable minute taking (A/T) Advanced IT Skills including Microsoft Word and Excel(A/T) Project and Change management skills (A/I)
Desirable Requirements
Negotiation, influencing and persuading skills.
Understanding the needs of service users and a commitment to delivering the best possible service
Understanding of primary care structures
Commercial awareness
Person Specification
Qualifications
Essential
- Educated to degree level or equivalent experience, plus additional specialist knowledge
Desirable
- Understanding of key issues effecting addiction service provision in the Primary Care, the NHS, and Social Services
- Understanding HR Management processes
Experience
Essential
- Significant business management experience within the public sector
- Experience of successful performance management at service level
- Experience of leading a team and providing regular line management support and supervision
- Proven track record of managing complex and difficult problems with a high level of autonomy
- Experience of operating successfully as part of a management team
Desirable
- NVQ Level 3 Administration
- Management Qualification
- Experience of working within health and/or social care
- Understanding of addiction contracts/sub-contracts and the challenges of operating in a competitive tendering environment
- Experience of using clinical information systems
Knowledge
Essential
- Able to communicate effectively both verbally and in writing at all levels
- Knowledge of addiction national data sets and their application
- Able to produce clear reports setting out information for internal and external audiences
Desirable
- Understanding the needs of service users and a commitment to delivering the best possible service
- Understanding of primary care structures
Person Specification
Qualifications
Essential
- Educated to degree level or equivalent experience, plus additional specialist knowledge
Desirable
- Understanding of key issues effecting addiction service provision in the Primary Care, the NHS, and Social Services
- Understanding HR Management processes
Experience
Essential
- Significant business management experience within the public sector
- Experience of successful performance management at service level
- Experience of leading a team and providing regular line management support and supervision
- Proven track record of managing complex and difficult problems with a high level of autonomy
- Experience of operating successfully as part of a management team
Desirable
- NVQ Level 3 Administration
- Management Qualification
- Experience of working within health and/or social care
- Understanding of addiction contracts/sub-contracts and the challenges of operating in a competitive tendering environment
- Experience of using clinical information systems
Knowledge
Essential
- Able to communicate effectively both verbally and in writing at all levels
- Knowledge of addiction national data sets and their application
- Able to produce clear reports setting out information for internal and external audiences
Desirable
- Understanding the needs of service users and a commitment to delivering the best possible service
- Understanding of primary care structures
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
