CAMHS Lewisham Volunteer Coordinator

South London and Maudsley NHS Foundation Trust

This job is now closed

Job summary

The post holder will be a team member for the South London and Maudsley NHS Foundation Trust Lewisham CAMHS Service. The success of this new role is based on the unique value volunteers have in supporting young people and their families - their ability to relate, build trust and offer support. The post holder will ensure that volunteers are supported to engage with CAMHS Users and families. The post holder will work closely with the CAMHS Lewisham staff team and the Volunteer Services Manager at the services in Lewisham. The post holder will ensure CAMHS Users and families are benefiting from being supported by volunteers. The post holder will reach out to the community to recruit volunteers, train volunteers and have a structured learning and support component to encourage volunteers to reflect and learn from their experience. The post holder will be an integral part of the CAMHS Lewisham Staff Team.

Main duties of the job

The main duties of the post will be to:

To work with the Lewisham CAMHS Teams and the Volunteer Services Manager to engage and support volunteers to contribute to the team ethos, share skills and gain valuable experience.
To work towards establishing and embedding volunteers in CAMHS Lewisham.
Manage with the support from the volunteer services manager the recruitment and selection of the volunteers and offering feedback to unsuccessful applicants when needed.
Support with events and activities in the local community to promote the project when needed.
Hold information sessions for prospective volunteers during holiday periods and Saturdays.
To facilitate group supervision, peer groups and one to one supervision sessions with volunteers.
To design structured learning and development components to ensure volunteers are aware of the importance of boundaries in a mental health setting.
To work closely with the volunteer manager and volunteer coordinators' across the Trust to share good practise and support with the governance and administration of the Volunteer Service.
To develop quality standards and guidance for staff included in the programme to support volunteers.

About us

We are committed to ensuring our staff get the most out of their benefits package, feel valued and understand the importance of a healthy work life balance.

Some of our benefits include:

Generous pay, pensions and leavepackages dependent on the role and length of service.
Work life balance,flexible working and supporting a range of flexible options, such as: part-time working and job sharing.
Career developmentwith plenty CPD opportunities such as mentoring, coaching, collective leadership and other talent programmes.
Accommodation,our staff benefit fromkeyworker housing at selected sites.
NHS discountsvia theHealth Service Discounts website.

Other benefits include:

Counselling services
Wellbeing events
Long service awards
Cycle to work scheme
Season ticket loan
Childcare vouchers
Staff restaurants

Date posted

21 May 2024

Pay scheme

Agenda for change

Band

Band 5

Salary

Depending on experience

Contract

Fixed term

Duration

12 months

Working pattern

Part-time

Reference number

334-CLI-6194649

Job locations

Lewisham CAMHS

78 Lewisham Park road

Lewisham

SE13 6QJ

Job description

Job responsibilities

Deliver the volunteer programme

Be the main point of contact and support for volunteers and relevant staff.
Deliver regular co-produced induction training sessions for new volunteers.
Plan and run bespoke training and other learning opportunities for volunteers to support them in their roles.
Liaise with the SLaM Recovery College and opportunities for volunteers accessing courses.
Work with the Volunteer Services Manager to record all information about the project. To use Assemble (bespoke Volunteer Software) to record all data on volunteering.
To liaise with the Impact and Evaluation Manager on creating tools for CAMHS Lewisham.
To work with the Volunteer Services manager to record data on volunteering now a legal requirement for NHS England.
Be responsible for the ongoing management of the volunteers for the programme including resolution of any issues that arise and seek support as appropriate.
Escalate any issues in relation to volunteer that pose a reputational, health and safety or safeguarding risk to the Volunteer Services Manager.
Create a positive and encouraging environment for our volunteers.

General Duties and Building Relationships

Represent the interests of, provide inspirational leadership for the volunteers, and play a part in supporting the patient experience across the Trust.
Provide advice and support to staff supporting volunteer.
Maintain accurate records and adhere to the Trust Data Protection obligations.
To take part in the Volunteer Service and Charity meetings.
Participate in regular supervision, yearly appraisals, objective setting and monitoring.
Maintain an up to date knowledge and awareness of best practise and current issues in the voluntary sector specifically within the context of the NHS and mental healthcare provision.
Work closely with the Lewisham CAMHS Staff Team and Volunteer Services Manager to manage and maintain an effective service.

Job description

Job responsibilities

Deliver the volunteer programme

Be the main point of contact and support for volunteers and relevant staff.
Deliver regular co-produced induction training sessions for new volunteers.
Plan and run bespoke training and other learning opportunities for volunteers to support them in their roles.
Liaise with the SLaM Recovery College and opportunities for volunteers accessing courses.
Work with the Volunteer Services Manager to record all information about the project. To use Assemble (bespoke Volunteer Software) to record all data on volunteering.
To liaise with the Impact and Evaluation Manager on creating tools for CAMHS Lewisham.
To work with the Volunteer Services manager to record data on volunteering now a legal requirement for NHS England.
Be responsible for the ongoing management of the volunteers for the programme including resolution of any issues that arise and seek support as appropriate.
Escalate any issues in relation to volunteer that pose a reputational, health and safety or safeguarding risk to the Volunteer Services Manager.
Create a positive and encouraging environment for our volunteers.

General Duties and Building Relationships

Represent the interests of, provide inspirational leadership for the volunteers, and play a part in supporting the patient experience across the Trust.
Provide advice and support to staff supporting volunteer.
Maintain accurate records and adhere to the Trust Data Protection obligations.
To take part in the Volunteer Service and Charity meetings.
Participate in regular supervision, yearly appraisals, objective setting and monitoring.
Maintain an up to date knowledge and awareness of best practise and current issues in the voluntary sector specifically within the context of the NHS and mental healthcare provision.
Work closely with the Lewisham CAMHS Staff Team and Volunteer Services Manager to manage and maintain an effective service.

Person Specification

Qualifications

Essential

Educated to a degree level or similar qualification.

Skills and Knowledge

Essential

The ability to quickly join a team and set up systems.
A working knowledge of good practise in volunteering and the ability to develop policies and procedures.
Strong ability to use technology in all aspects of work including designing resources with a high proficiency in Microsoft Office Programmes.
Ability to plan, implement and deliver bespoke training, combined with understanding of theories including the creation of supporting resources.

Desirable

Knowledge of CAMHS.
Knowledge of co-production in learning.
Coaching and facilitation skills especially in relation to young people.

Experience

Essential

Experience of volunteering.
Experience of working with and managing volunteers.

Desirable

Successfully meeting project targets.
Experience of measuring and evaluating impact.

Person Specification

Qualifications

Essential

Educated to a degree level or similar qualification.

Skills and Knowledge

Essential

The ability to quickly join a team and set up systems.
A working knowledge of good practise in volunteering and the ability to develop policies and procedures.
Strong ability to use technology in all aspects of work including designing resources with a high proficiency in Microsoft Office Programmes.
Ability to plan, implement and deliver bespoke training, combined with understanding of theories including the creation of supporting resources.

Desirable

Knowledge of CAMHS.
Knowledge of co-production in learning.
Coaching and facilitation skills especially in relation to young people.

Experience

Essential

Experience of volunteering.
Experience of working with and managing volunteers.

Desirable

Successfully meeting project targets.
Experience of measuring and evaluating impact.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information