Head of Internal Digital Learning and Knowledge Systems

Job description

Job responsibilities

Key Responsibilities:

Contribute to the strategic leadership of the department

Support the procurement, implementation, development, administration, and maintenance of effective systems for the delivery and management of digital learning and knowledge within the Trust and for eligible external users, including:

o Integrated learning management system

o Support systems including the LEAP Helpdesk

o Hardware and software for creating and delivering high quality digital learning resources

o Integration of the above systems into other platforms, including ESR (Employee Staff Records) and PowerBI

Lead a strategic approach to digital learning including how the Trust interprets developments from NHS England and other key stakeholders

Provide strategic leadership in supporting the Training Business Manager to provide first level helpdesk support (Zen Desk) to staff from around the Trust, ensuring queries are answered promptly and accurately.

Be a source of advice and expertise in the identification of training needs and the design, commissioning, delivery and evaluation of digital courses, interventions, and programmes

Support strategic leadership to the scoping, implementation, maintenance, and management of mandatory and statutory training requirements in the Trust, identifying new and modified requirements and ensuring they are correctly assigned to the relevant staff, with learning outcomes appropriately met.

Monitor and evaluate provision, providing quality reports in accordance with the relevant Quality Improvement frameworks.

Provide advice/expertise in education and development by interpreting new practice/policy requirements and lead on the development of learning pathways to support NICE guidance and emerging new evidence.

Provide strategic leadership to the library, ensuring service delivery meets HEE requirements, and effectively supports Trust staff and stakeholders with their research and knowledge needs.

Provide expert support and guidance to the library, ensuring it is promoted within the Trust and supported to grow and develop in its service provision

Liaise closely with stakeholders of all levels across the Trust, building effective relationships that support the delivery of educational requirements.

Manage links with LKS, representing the Trust in relevant committees and working parties

Work with Workforce Information to ensure the seamless transfer of user data, including training completions from other Trusts, between ESR and LEAP (and LEAP and ESR)

Work with Trust People and OD, and Education leads to ensure that annual staff survey results are fed into and reflected in the education strategy and approach

Work with Trust People and OD leads to ensure that annual appriasal results and personal development plans are fed into and reflected in the education strategy and approach

Contribute to the strategic Equalities agenda, ensuring all education and development activity promotes development in diversity

Monitor and evaluate digital provision, providing quality reports in accordance with relevant quality assurance frameworks, eg Library Quality and Improvement Outcomes Framework

Manage key budgets to ensure financial control and the delivery of value for money for the Trust.

Work with the Director and Maudsley Learning to identify areas within education where income generation can be achieved

Work with the Director with identifying and delivering annual cost improvement programmes in line with annual targets

Effectively develop staff in the digital learning and library teams to ensure that all staff are managed and developed appropriately to deliver against key objectives.

Deputise for the Director as required.

Maintain own professional practice

Undertake any other duties as directed.

Person Specification

Education and Qualification

Essential

• oFirst degree, (or equivalent) educational technology or related subject
• oRelevant Masters qualification or equivalent training and/or proven experience
• oProject management qualification or experience in project management

Desirable

• oMasters degree, (or equivalent) educational technology or related subject
• oRecognised learning technology qualification, or proven technical history
• oRegistration with a relevant professional body
• oCIPD Qualified
• oLibrary qualification

Experience

Essential

• oDevelopment of education, training or workforce strategies aligned to business goals
• oSenior-level experience of learning and education, including leading and developing teams of staff
• oOperational management of education
• oStrategic oversight of large education and training platforms and systems, and their integration with other complex systems
• oManagement of budgets, including their control and deployment

Desirable

• oExperience managing and overseeing library or knowledge service operations

Skills

Essential

• oAbility to negotiate with and influence across a broad spectrum of people, building commitment and ownership in others
• oStrong, effective communication skills, both written and verbal
• oExcellent organisational, prioritisation, analytical and planning skills with a high attention to detail and process
• oStrong leadership and management skills, including the ability to build a strong, collaborative team of diverse individuals

Desirable

• oStrong technical skills, particularly in the areas of system management and maintenance, e-learning production, etc

Knowledge

Essential

• oUnderstanding of training tools, techniques, and ways in which they can be implemented to meet the needs of diverse individuals
• oUnderstanding of Copyright, Data Protection and Freedom of Information principles
• oUnderstanding of the role of Knowledge for healthcare in the NHS
• oUnderstanding of Copyright, Data Protection and Freedom of Information principles

Desirable

• oKnowledge and understanding of compliance and regulatory frameworks such as NHSLA, CQC, Ofsted, etc
• oUnderstanding of the Core Skills Training Framework and how it is implemented within training delivery
• oUnderstanding of quality and service improvement in education and development

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

South London and Maudsley NHS Foundation Trust

Address

Royal Bethlem Hospital

Monks Orchard Road

Beckenham

BR3 3BX

Employer's website

https://www.slam.nhs.uk/ (Opens in a new tab)