Job summary
The post-holder will be responsible for the provision of high quality administrative support for a busy reception area. With colleagues, they will support the team as they take ownership of the area whilst carrying out administrative task.They will promote the professional and caring image of the Trust as they prioritise their workload and use their training and initiative when dealing with queries from clients, health professionals and members of the public.
Main duties of the job
The post-holder will be required to have excellent communication skills and telephone manner with the ability to multi task and prioritise workload.
Duties include answering calls in a polite and timely manner and signposting those necessary.
Communicate with colleagues via Phone, email, Microsoft Teams. Processing incoming mail. Prompt and accurate data entry.
Formatting and sending letters and other administrative task using Microsoft Software.
Attention to detail with good literacy skills are required as the successful applicant will support other administrators within the team in producing standard letters and assisting in entering referrals onto our Electronic Patient Journey System (ePJS) - experience in using ePJS is an advantage, but not essential, as training will be provided.
About us
About the location:
Elmfield Hse, 5 Stockwell Mews, London SW9 9GX
or
190 Kennington Lane, London SE11 5DL
Benefits:
We are committed to ensuring our staff get the most out of their benefits package and understand the importance of a healthy work life balance. There is an extensive range of excellent benefits for you and your family. It's important to us that you feel valued and appreciated and that is why we have a comprehensive benefits package on offer.
Some of our benefits are highlighted here:
- Generous pay, pensions and leave, we offer a comprehensive pay, pensions and leave package which is dependent on the role and length of service.
- Work life balance, flexible working and supporting a range of flexible options, such as: part-time working and job sharing.
- Career development, There are plenty of opportunities to progress your career and we support your development through a number of programmes such as mentoring, coaching, positive people management, collective leadership and other talent programmes
- Car lease, our staff benefit from competitive deals to lease cars
- Accommodation, our staff benefit from keyworker housing which is available on selected sites
- NHS discounts, with discounts up to 10% from a variety of well-known retail brands through Health Service Discounts website.
Other benefits include
- Counselling services
- Wellbeing events
- Long service awards
- Cycle to work scheme
- Season ticket loan
We look forward to receiving your application
Job description
Job responsibilities
Key Responsibilities:
- To deal professionally with queries from visitors and telephone callers, ensuring messages are delivered accurately and efficiently. Resolving local issues and using initiative to take follow-up action when appropriate. Record messages on electronic Patient Journey System (ePJS) when applicable.
- To provide administrative support to members of the Lambeth Teams. This will include typing and sending emails, as directed by the Senior Team Administrators, to support the admin team with formatting clinical letters, sending appointment letters, in an accurate and timely manner.
- To be the point of contact for all doctors appointments, keeping clear records of appointments made. To keep clear records of bookings for consulting rooms as well as meeting rooms.
- To order clinical and Non-Clinical items for the teams, liaising with the relevant administrators to ensure such deliveries are signed for by the appropriate team.
- Health & Safety: To complete the Health & Safety Log on a monthly basis to report all problems with the infrastructure of the reception area and offices to the facilities department. To work closely with administrators to report and record all maintenance issues in a timely manner, following up outstanding requests as required.
- To be a Fire Warden and undertake the necessary training every two years.Training: To ensure all mandatory training is kept up to date and to participate in any additional training and developmental needs as required by the Business Manager.
- Assist with the induction of new staff to the team and to assist with other staffing set ups as necessary.
- Reception cover- Able to cover the reception breaks and annual leave
- To be able to cover the senior administrator when they are on leave or any absences.
- Data Protection: To be comply with the data protection request and assist senior administrator in gathering information required.
- To work in a flexible and open manner in line with the needs of the service. To attend regular supervision and annual appraisal meetings. To undertake any other duties considered relevant by the management of Lambeth LWC Services appropriate to the banding of this post, as negotiated with the Admin Lead.
Job description
Job responsibilities
Key Responsibilities:
- To deal professionally with queries from visitors and telephone callers, ensuring messages are delivered accurately and efficiently. Resolving local issues and using initiative to take follow-up action when appropriate. Record messages on electronic Patient Journey System (ePJS) when applicable.
- To provide administrative support to members of the Lambeth Teams. This will include typing and sending emails, as directed by the Senior Team Administrators, to support the admin team with formatting clinical letters, sending appointment letters, in an accurate and timely manner.
- To be the point of contact for all doctors appointments, keeping clear records of appointments made. To keep clear records of bookings for consulting rooms as well as meeting rooms.
- To order clinical and Non-Clinical items for the teams, liaising with the relevant administrators to ensure such deliveries are signed for by the appropriate team.
- Health & Safety: To complete the Health & Safety Log on a monthly basis to report all problems with the infrastructure of the reception area and offices to the facilities department. To work closely with administrators to report and record all maintenance issues in a timely manner, following up outstanding requests as required.
- To be a Fire Warden and undertake the necessary training every two years.Training: To ensure all mandatory training is kept up to date and to participate in any additional training and developmental needs as required by the Business Manager.
- Assist with the induction of new staff to the team and to assist with other staffing set ups as necessary.
- Reception cover- Able to cover the reception breaks and annual leave
- To be able to cover the senior administrator when they are on leave or any absences.
- Data Protection: To be comply with the data protection request and assist senior administrator in gathering information required.
- To work in a flexible and open manner in line with the needs of the service. To attend regular supervision and annual appraisal meetings. To undertake any other duties considered relevant by the management of Lambeth LWC Services appropriate to the banding of this post, as negotiated with the Admin Lead.
Person Specification
Qualifications
Essential
- GCSE English/Maths A-C or equivalent
Desirable
Experience
Essential
- Experience of dealing tactfully and courteously with people with mental health needs and from diverse backgrounds
- Experience of data entry
- Experience of and ability to multi-task, working under pressure whilst remaining calm and professional
Desirable
- Knowledge and understanding of ePJS
- Experience of working in a mental health setting
Knowledge/Skills
Essential
- Excellent communication skills both verbal and written
- Accurate grammar, spelling and punctuation
- Ability to plan, prioritise and multi-task
- Awareness of Data Protection and Confidentiality
- Understanding of Racial Awareness and Diversity
- Working knowledge of Microsoft Packages
- Punctual, reliable, flexible and have effective time management
Person Specification
Qualifications
Essential
- GCSE English/Maths A-C or equivalent
Desirable
Experience
Essential
- Experience of dealing tactfully and courteously with people with mental health needs and from diverse backgrounds
- Experience of data entry
- Experience of and ability to multi-task, working under pressure whilst remaining calm and professional
Desirable
- Knowledge and understanding of ePJS
- Experience of working in a mental health setting
Knowledge/Skills
Essential
- Excellent communication skills both verbal and written
- Accurate grammar, spelling and punctuation
- Ability to plan, prioritise and multi-task
- Awareness of Data Protection and Confidentiality
- Understanding of Racial Awareness and Diversity
- Working knowledge of Microsoft Packages
- Punctual, reliable, flexible and have effective time management
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
South London and Maudsley NHS Foundation Trust
Address
190 Kennington Lane SE11 5DL
190 Kennington Lane SE11 5DL and Elmfield Hse, 5 Stockwell Mews, Sw9 9GX
London
SW9 6AA
Employer's website
https://www.slam.nhs.uk/ (Opens in a new tab)
