SLP Forensic Case Manager - Mental Health

Job responsibilities

Key Responsibilities:

Improving quality and outcomes

• The case management of individual patients operates on an originating/placing The case manager of the Host Lead Provider has responsibilities for contributing to the quality monitoring of services within their geographical footprint regardless of whether those patients are part of that case managers caseload. The host case management responsibility is to support the quality oversight of services in a particular geography and to be aware of emerging themes, that may be indicative of a quality or safety concern that requires highlighting.
• Host case managers must conduct regular provider visits, to ensure quality oversight. These must be at least 6-weekly for CYPMHS and 8-weekly for adults to coincide with patient reviews that involve a physical visit to wards. These visits should include:
• Listening to and talking with patients, their families and carers via formal MDT discussions and care planning processes
• Ensuring that the voices of patients and their families are heard and acted upon by the services supporting them
• Monitoring and reviewing the quality and safety of provision and escalating concerns or issues where necessary
• Observing providers in practice monitoring and reviewing quality information and local intelligence
• The case manager will also receive an update on any actions from the annual service review.
• Annual Quality Review as a minimum SLP are proposing that this is done twice a year. This is a day review conducted by at least two but preferably three case managers and an expert by experience. The case manager will monitor the previous action plan from the review with the Provider. We have also conducted focused reviews in a focused review is helpful when consideration is being given to increasing monitoring or where concerns have been raised.
• Management of cases that are escalated e.g. escalation calls, liaison with potential providers (involvement will vary across geographies and programmes). Providing oversight of patient pathways, identifying and ensure there are plans in place to address potential/actual gaps in provision and barriers to progress (DToC).
• Case managers are vital in the delivery of robust, regular oversight of long-term segregation (LTS) for all patients in line with the requirements of the Mental Health Act Code of Practice.
• Case managers are vital in the delivery of robust, regular oversight of seclusion arrangements for all patients in line with the requirements of the Mental Health Act Code of Practice. The case managers role is important to support national reporting around seclusion and external review processes with the acknowledgement that some seclusion periods could be short term and case manager informed after the event. This is an important function and case managers should be reviewing the overall reducing restrictive practice agenda.
• Case Managers support a robust and timely response to concerns within specialised services, they work alongside the relevant NHSE/I or LP quality and contracting lead to identify remedial actions where required and ensure that these are completed in a timely and appropriate way. Case managers attend and actively contribute the SLP quarterly contracting meetings.
• Case managers will receive safeguarding notifications and act accordingly for their caseloads. Where processes fall short of the expected standards case managers will agree remedial action and work with NHSE/I regional and local authority safeguarding staff. These are managed through the SLP internal quality governance structure, weekly quality matters, monthly Quality Governance Group for each Programme which includes reducing restrictive practice.
• The NHSE SOP also sets out the supervision and support that is required by case managers. In the case of SLP one Band 8b supervisor was transferred in from NHSE to supervise the following:
• Each case manager will receive at least monthly, one-to-one management supervision with their line manager.
• Each case manager will participate in clinical supervision with a minimum standard of six sessions per year. Examples of good practice include group supervision and peer review of individual cases. In addition to the peer review of cases during the weekly Quality Matters Meeting SLP case managers commenced monthly reflective practice in July. This will be evaluated in January 2023.
• To actively engage in the SLP Quality Groups.

Please refer to job description for full main responsibilities

Qualifications

Essential

• Registered Mental Health/Learning Disability Nurse or other registered health or social care professional
• Possess a relevant additional professional qualification, masters level or equivalent level of experience of working at a senior level in specialist area
• Member of relevant professional body e.g. Registered Mental Health/Learning Disability Nurse or other registered health or social care professional

Desirable

• Further training or significant experience in project management, financial management or supporting change management processes

Experience

Essential

• Experience of working within a secure setting either in-patient or community
• Must have an understanding of the background to and aims of current healthcare policy and appreciate the implications of this on engagement
• Should have an appreciation of the relationship between the South London Partnership, NHS England and individual provider and commissioning organisations
• Knowledge of legal issues pertaining to the specialist service, including MHA 1983
• Significant operational knowledge of in-patient services, including risk assessment/management
• Significant experience of successfully operating in a politically sensitive environment

Desirable

• Experience of managing a team
• Experience of managing risks and reporting
• Understanding of the public sector
• Experience of drafting briefing papers and correspondence at senior management team level
• Experience of monitoring budgets and business planning processes

Skills and Capabilities

Essential

• Ability to produce high quality and accurate reports
• Self-motivated and able to work independently
• Ability to work under pressure
• Ability to travel to disparate locations on a regular basis
• Must be able to prioritise own work effectively

Communication Skills

Essential

• Must be able to provide and receive highly complex, sensitive or contentious information; negotiate with senior stakeholders on difficult and controversial issues, and present complex and sensitive information to large and influential groups
• Clear communicator with excellent written and presentation skills; capable of constructing and delivering clear ideas and concepts concisely and accurately to a diverse and varied range of audiences consisting of internal and external stakeholders
• Ability to negotiate on difficult and controversial issues including performance and change

Analytical / Planning / Management Skills

Essential

• Ability to analyse complex facts and situations and develop a range of options.
• Takes decisions on difficult and contentious issues where there may be a number of courses of action
• Strategic thinking - ability to anticipate problems before they arise
• Demonstrated capability to plan over short, medium and long-term timeframes and adjust plans and resource requirements accordingly
• Works well with others, is positive and helpful, listens, involves, respects and learns from the contribution of others
• Consistently looks to improve what they do, look for successful tried and tested ways of working, and also seeks out innovation
• Must be able to prioritise own work effectively and be able to direct activities of others. Experience of managing and motivating a team and reviewing performance of the individuals.

Desirable

• Comprehensive experience of project principles techniques and tools such as Prince 2 and Managing Successful Projects

Autonomy/Freedom to Act

Essential

• Must be able to use initiative to decide relevant actions and make recommendations with the aim of improving deliverables and compliance to policies
• Ability to make decisions autonomously, when required, on difficult issues, working to tight and often changing timescales
• Experience of identifying and interpreting national policy
• Experience of researching best practice interpreting its relevance and processes/ practices which could be implemented successfully to achieve system reform (advising on policy implementation).

Physical Skills

Essential

• Working knowledge of Microsoft Office with intermediate keyboard skills
• Used to working in a busy environment
• Adaptability, flexibility and ability to cope with uncertainty and change
• Willing to engage with and learn from peers, other professionals and colleagues in the desire to provide or support the most appropriate interventions
• Professional calm and efficient manner
• Demonstrates a strong desire to improve performance and make a difference by focusing on goals
• Completer/Finisher

Financial and Physical Resources Management Experience

Essential

• Previously responsible for a budget, involved in budget setting and working knowledge of financial processes

Values and Behaviours

Essential

• Commitment to and focused on quality, promotes high standards in all they do
• Able to make a connection between their work and the benefit to patients and the public
• Consistently thinks about how their work can help and support clinicians and frontline staff deliver better outcomes for patients
• Values diversity and difference, operates with integrity and openness
• Works well with others, is positive and helpful, listens, involves, respects and learns from the contribution of others
• Consistently looks to improve what they do, look for successful tried and tested ways of working, and also seeks out innovation
• Actively develops themselves and supports others to do the same
• Needs to have a thorough understanding of and commitment to equality of opportunity and good working relationships both in terms of day-to-day working practices, but also in relation to management systems

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).