Job summary
The Acute Referral Centre (ARC) operates 24 hours a day, 7 days a week. It is the Trusts central point of contact for crisis referrals. All referrals are triaged in the ARC to ensure robust gatekeeping. This in addition to key functions being undertaken within the centre including the overall management of patient flow to acute beds, links with the Central Place of Safety (PoS) and an imbedded 24-hour Crisis Line.
The Crisis Line works closely with the borough based Home Treatment teams, Assessment Liaison services, Community Treatment teams, acute trusts, A&E's, GP's, NHS 111 and the Police. The centre provides telephone advice and support for people in crisis whilst co-ordinating admissions and supporting discharges from hospital.
We are based at the Maudsley Hospital, Denmark Hill, London, SE5 8AZ
Main duties of the job
To provide a telephone based crisis and support service to all who call the Crisis Line whether they be an existing service user, someone who has not previously used services or the carer of someone who has mental health problems. This includes providing advice to the Police, London Ambulance Service (LAS) and other professionals.
To ensure that all relevant documentation is completed and data relating to all calls received is recorded and collated accurately.
The post will involve liaison with both internal and external stakeholders including wards, community teams, social care, GP's, NHS 111 Crisis Hub, NHS 999 and the Police. An emphasis is therefore placed on the post-holders ability to communicate in a professional manner at all times.The post holder is expected to make a valuable contribution to the 24-hour service and is required to work all shifts within the pattern consisting of early shift 08:00-16:00, late shift 14:00-22:00 and/or long shift 08:00-22:00, and night shifts 21:45 - 08:15. We are presently operating with short shifts (times already mentioned) with an option of long days 08:00-22:00 in the day to allow flexible working.
The post holder will work alongside a Crisis Assessment Team (CAT) Practitioner and the Clinical Service Lead (CSL) at the Acute Referral Centre.
About us
Benefits:
We are committed to ensuring our staff get the most out of their benefits package and understand the importance of a healthy work life balance. There is an extensive range of excellent benefits for you and your family. We want you to feel like you are part of a close knit team at SLaM. It's important to us that you valued and appreciated and that are why we have a comprehensive benefits package on offer
Some of our benefits are highlighted here:
- Generous pay, pensions and leave,we offer a comprehensive pay, pensions and leave package which is dependent on the role and length of service.
- Work life balance,flexible working and support a range of flexible options, such as: part-time working and job sharing.
- Career development,There are plenty of opportunities to progress your career and we support your development through a number of programmes such as mentoring, coaching, positive people management, collective leadership and other talent programmes
- Car lease,our staff benefits from competitive deals to lease cars
- Accommodation,our staff benefits from keyworker housing available which is available on selected sites
- NHS discounts,with discounts up to 10% from a variety of well-known retail brands though Health Service Discounts website.
Other benefits include:
- Counselling services
- Wellbeing events
- Long service awards
- Cycle to work scheme
- Season ticket loan
- Childcare vouchers
- Staff restaurants
Job description
Job responsibilities
This is an exciting opportunity for an experienced Qualified Mental Health Nurse, Occupational Therapist or Social Worker with strong clinical skills and experience to develop their psychological competence in working with varied and complex mental health presentations in a multi-disciplinary team.
The role combines the work of a Band 6 Crisis Line Practitioner with the provision of low intensity crisis-specific psychological interventions. The post holder will work alongside a Crisis Assessment Team (CAT) Practitioner and the Clinical Service Lead (CSL) at the Acute referral Centre.
We look forward to receiving your application.
Job description
Job responsibilities
This is an exciting opportunity for an experienced Qualified Mental Health Nurse, Occupational Therapist or Social Worker with strong clinical skills and experience to develop their psychological competence in working with varied and complex mental health presentations in a multi-disciplinary team.
The role combines the work of a Band 6 Crisis Line Practitioner with the provision of low intensity crisis-specific psychological interventions. The post holder will work alongside a Crisis Assessment Team (CAT) Practitioner and the Clinical Service Lead (CSL) at the Acute referral Centre.
We look forward to receiving your application.
Person Specification
Education
Essential
- Registered Mental Health Nurse and/ Social Worker/Occupational Therapist
- Mentorship qualification
Desirable
- Dual Diagnosis qualification
Experience
Essential
- Significant experience in assessing people with acute mental health crisis. presentations in a community, A&E or acute adult inpatient setting.
- Experience of working with people with acute functional illnesses.
- Good understanding of treatment based interventions
- Experience of working with people with alcohol and substance misuse problems
- Experience of working within a multi-disciplinary/multi-agency setting.
Desirable
- Experience of working in mental health liaison teams, home treatment or front end assessment services
- Specific training in CBT, DBT & Family intervention
- Experience of working with people with learning disabilities
Other Requirement
Essential
- Flexibility to work shift patterns across 24hrs, 7days a week and across all clinical areas as required
Person Specification
Education
Essential
- Registered Mental Health Nurse and/ Social Worker/Occupational Therapist
- Mentorship qualification
Desirable
- Dual Diagnosis qualification
Experience
Essential
- Significant experience in assessing people with acute mental health crisis. presentations in a community, A&E or acute adult inpatient setting.
- Experience of working with people with acute functional illnesses.
- Good understanding of treatment based interventions
- Experience of working with people with alcohol and substance misuse problems
- Experience of working within a multi-disciplinary/multi-agency setting.
Desirable
- Experience of working in mental health liaison teams, home treatment or front end assessment services
- Specific training in CBT, DBT & Family intervention
- Experience of working with people with learning disabilities
Other Requirement
Essential
- Flexibility to work shift patterns across 24hrs, 7days a week and across all clinical areas as required
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
