Job summary
Croydon Child & Adolescent Mental Health Service (CAMHS) are looking for an enthusiastic receptionist/administrator with significant experience to join their friendly admin team. We are seeking an experienced team player to support and work alongside our existing receptionists and small team of administrators.
The post holder will be responsible for providing an effective and efficient reception service. The receptionist plays an important role as is often the first face-to-face contact for families/carers and other members of the child/young person's network. The receptionist, therefore, should ensure that the young person's experience with clinical services is efficient, effective, responsive and sensitive to their needs, and promotes the good image of the service.
The post-holder will be required to provide some administrative support by typing correspondence, as well as performing other administrative duties.
Managing and overseeing the administrative component of the Trust patient database, ie. inputting referral and patient information, monitoring and updating operational data quality, etc.
The post-holder will have a responsibility, in conjunction with the team, to ensure that the relevant policies and procedures are adhered to.
Main duties of the job
This is a very demanding role i.e. working in a fast paced reception within an outpatient service. The applicant is required to have excellent communication skills and telephone manner with the ability to multi task and prioritise your workload. The receptionist will be responsible for answering and signposting calls, emailing clinicians, dealing with post, liaising with Drs for medication, completing templated letters and other tasks working to deadlines.
Attention to detail with good literacy skills are required as the successful applicant will support other administrators within the team in producing standard letters and assisting in entering referrals onto our Electronic Patient Journey System (ePJS) - experience in using ePJS is an advantage, but not essential, as training would be provided.
About us
About the location:
You will be based at Christopher Wren House, 113 High Street, Croydon, CR0 1QG.
Benefits:
We are committed to ensuring our staff get the most out of their benefits package and understand the importance of a healthy work life balance. There is an extensive range of excellent benefits for you and your family. It's important to us that you feel valued and appreciated and that is why we have a comprehensive benefits package on offer.
Some of our benefits are highlighted here:
- Generous pay, pensions and leave, we offer a comprehensive pay, pensions and leave package which is dependent on the role and length of service.
- Work life balance, flexible working and supporting a range of flexible options, such as: part-time working and job sharing.
- Career development, There are plenty of opportunities to progress your career and we support your development through a number of programmes such as mentoring, coaching, positive people management, collective leadership and other talent programmes
- Car lease, our staff benefit from competitive deals to lease cars
- Accommodation, our staff benefit from keyworker housing which is available on selected sites
- NHS discounts, with discounts up to 10% from a variety of well-known retail brands through Health Service Discounts website.
Other benefits include
- Counselling services
- Wellbeing events
- Long service awards
- Cycle to work scheme
- Season ticket loan
We look forward to receiving your application
Job description
Job responsibilities
Key Responsibilities:
Reception
To be responsible for providing an effective and efficient reception and switchboard service.
To be responsible for opening the reception area for 9.00am and closing the reception area at 5.00pm.
To be responsible for dealing with telephone enquiries, to take accurate messages and pass them promptly to the appropriate member of the team, dealing with the public face-to-face in a courteous and kind manner and identifying and informing as appropriate the responsible professional worker.
Deal sensitively with complaints from service users in accordance with South London and Maudsley NHS Trust policies and procedures.
Administration
To be responsible for date stamping and distributing all incoming mail and franking/posting all outgoing mail.
To assist in providing a comprehensive administrative service to the service, this will include completing letters, distribution of general correspondence and reports, data inputting patient information, filing, and photocopying.
To assist in reporting any maintenance issues with the building to the Estates and Facilities Department. To be responsible in partnership with other safe ensuring that health and safety audits are completed on the building. To undertake training as a fire warden and undertake this function when trained.
To be responsible for ensuring the reception area is well stocked with leaflets and is tidy and organised.
To assist in providing accurate and efficient data entry into Trust information systems and to assist in the collection of statistical information for the Service.
Staff Development
To attend regular supervision and annual appraisal meetings with the Business Manager.
To participate in any training and developmental needs as required by the Business Manager.
General
To work as a team member and be familiar with all aspects of work within the Administration Team, providing appropriate cover within the admin team during periods of sickness, annual leave as required.
Please see full JD and Person Spec.
Job description
Job responsibilities
Key Responsibilities:
Reception
To be responsible for providing an effective and efficient reception and switchboard service.
To be responsible for opening the reception area for 9.00am and closing the reception area at 5.00pm.
To be responsible for dealing with telephone enquiries, to take accurate messages and pass them promptly to the appropriate member of the team, dealing with the public face-to-face in a courteous and kind manner and identifying and informing as appropriate the responsible professional worker.
Deal sensitively with complaints from service users in accordance with South London and Maudsley NHS Trust policies and procedures.
Administration
To be responsible for date stamping and distributing all incoming mail and franking/posting all outgoing mail.
To assist in providing a comprehensive administrative service to the service, this will include completing letters, distribution of general correspondence and reports, data inputting patient information, filing, and photocopying.
To assist in reporting any maintenance issues with the building to the Estates and Facilities Department. To be responsible in partnership with other safe ensuring that health and safety audits are completed on the building. To undertake training as a fire warden and undertake this function when trained.
To be responsible for ensuring the reception area is well stocked with leaflets and is tidy and organised.
To assist in providing accurate and efficient data entry into Trust information systems and to assist in the collection of statistical information for the Service.
Staff Development
To attend regular supervision and annual appraisal meetings with the Business Manager.
To participate in any training and developmental needs as required by the Business Manager.
General
To work as a team member and be familiar with all aspects of work within the Administration Team, providing appropriate cover within the admin team during periods of sickness, annual leave as required.
Please see full JD and Person Spec.
Person Specification
Qualifications
Essential
- GCSE English/Maths A-C or equivalent
Desirable
Experience
Essential
- Experience of dealing tactfully and courteously with people with mental health needs and from diverse backgrounds
- Experience of diary management
- Experience of and ability to multi-task, working under pressure whilst remaining calm and professional
Desirable
- Knowledge and understanding of ePJS
- Experience of working in a mental health setting
Knowledge/Skills
Essential
- Excellent communication skills both verbal and written
- Accurate grammar, spelling and punctuation
- Ability to plan, prioritise and multi-task
- Awareness of Data Protection and Confidentiality
- Understanding of Racial Awareness and Diversity
- Working knowledge of Microsoft Packages
- Punctual, reliable, flexible and have effective time management
Person Specification
Qualifications
Essential
- GCSE English/Maths A-C or equivalent
Desirable
Experience
Essential
- Experience of dealing tactfully and courteously with people with mental health needs and from diverse backgrounds
- Experience of diary management
- Experience of and ability to multi-task, working under pressure whilst remaining calm and professional
Desirable
- Knowledge and understanding of ePJS
- Experience of working in a mental health setting
Knowledge/Skills
Essential
- Excellent communication skills both verbal and written
- Accurate grammar, spelling and punctuation
- Ability to plan, prioritise and multi-task
- Awareness of Data Protection and Confidentiality
- Understanding of Racial Awareness and Diversity
- Working knowledge of Microsoft Packages
- Punctual, reliable, flexible and have effective time management
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
