Nursing and Quality Lead – Service Quality Review Programme

Job responsibilities

Key Responsibilities:

1 Key Duties Service Quality Reviews

• Providing the expert senior knowledge to support the delivery of the Service Quality Review programme across the Trust
• The post holder will be responsible for the undertaking 2-3 service quality reviews per week across the organisation, Inpatient and community services developing systems and processes as required.
• Write and present reports following Service Quality Reviews for the operational directorates and Trust committees and Board.
• Make recommendations on report findings / updates to all levels of the Trust
• Monitor action plans arising from the Service Quality Reviews
• Undertake required audits of patient clinical information, for example care plans, risk assessment and physical health using the Trusts electronic clinical system as part of the SQR process
• Monitor the quality of clinical audits undertaken by the operational directorates via Tendable
• Development and delivery of a training packages relating to Service Quality Reviews
• Ensure the organisation is meeting the statutory reporting requirements of local Commissioners, Department of Health and NHSE/I.
• Attend as required internal and external Service Quality Review related meetings and lead on actions required by Corporate Nursing as assigned. Provide representation at appropriate seminars, national functions, workshops and user groups.
• Work collaboratively with key stakeholders across internal and external organisational boundaries to provide support and advice on Service Quality Review activities, and challenges and transformation.
• Challenge and as required, report and raise concerns regarding omissions in care
• Maintain effective communication systems for staff working closely alongside the post holder and across the organisation.
• To provide senior nursing advice and support, to all multi professional disciplines, on the Service Quality Review Programme

2. Quality Assurance

• To ensure patients, services users and carers get the best possible outcome and where change and improvement is needed action plans are monitored and evaluated.
• Work with clinical staff and Trust Quality teamto improve patient experience and obtain regular feedback. Implement local standards promoting best practice, working with service managers to continually improve clinical care delivery.
• To provide demonstrable assurance via Tendable that clinical teams are delivering care that will always stand up to external scrutiny and inspection. Contribute to gap analysis in response to national inquires and monitoring of the resulting action plans for continuous quality improvement.
• To work with the Deputy Chief Nurse and Quality Manager to use data to support effective practice changes.

1. Professional

• Act with professionalism and integrity, working within agreed professional, ethical and legal frameworks and process.
• Be clinically visible and accessible to all staff. Provide support / career and professional advice to nurses as required.
• Be professionally up to date to ensure that they can revalidate their professional registration work within the professional regulations set by the Nursing and Midwifery Council.
• Work at all times in collaboration and partnership with all health care professionals, continually promoting inter-professional working.
• Contributes to the ongoing implementation of corporate strategies, ensuring achievement of applicable objectives and proactively modernising nursing roles in accordance with the needs of patients and working closely with the Corporate Nursing Team.
• Have responsibility for personal updating and development, including achieving and maintaining mandatory and statutory training and appraisal.
• Have responsibility for maintaining a record of own personal development.
• Undertake any appropriate training as deemed necessary by the line manager.
• Recognise the limits of your competence and knowledge and reflect on these limits and seek advice on and refer to other health professionals where necessary.
• Undertake investigations, reviews and disciplinary investigations as appropriate setting high standards of consistent professional behaviours which meet the NMC code of conduct and public expectation.
• Corroborate staffing levels by working with clinical/operational leads utilising the data sets and information available.

1. Research

• Act as a clinical academic research leader and role model for others.
• Promote evidence-based practice, through the setting, monitoring and auditing of clinical standards, drawing on national and international examples of best practice in the field of Safer Staffing
• Provide mentorship, expert knowledge and tuition.
• Undertake collaborative research, in conjunction with other members of the corporate nursing team, publishing research articles in relevant journals, and disseminating evidence of good practice through conferences and training events.

Experience

Essential

• oRecent significant experience at a senior level in the NHS with proven track record of using professional knowledge to bring about change
• oSignificant experience of facilitating and managing change within and across healthcare boundaries
• oExperience of working across professional boundaries, able to enthuse and inspire others using advanced communication and presentation skills
• oSignificant experience of setting, monitoring and evaluating standards of care
• oSignificant experience of providing compassionate care for complex populations and those vulnerable to exclusion
• oExperience of, or awareness of specific factors relating to working in a culturally diverse inner city area
• oDemonstrable Knowledge and experience of Safer Staffing
• oExperienced in teaching and developing, as well as training

Desirable

• oExperience of working in Community services

Training/Qualifications

Essential

• oMasters degree in Health related subject
• oRegistered Nurse
• oCompletion of recognised leadership programme or willing to undertake one
• oEvidence of recent and ongoing Continuous Professional Development

Desirable

• oSecond Registration.
• oProject management

Knowledge / Skills

Essential

• oUnderstanding of NHS strategy and policy agendas
• oDemonstrable and significant skills in effective leadership
• oThe highest level of communication skills will be required to engage NHS leaders and local communities in service development and change. This includes negotiation, influencing and conflict management skills required to communicate controversial service improvement or organisational change issues
• oHighly developed analytical and problem solving skills for the assessment of service delivery plans and formulation of improvement strategies where opinion may differ on the best course of action
• oAble to provide expert mental health nursing advice regarding Safer Staffing
• oAble to manage time, so that deadlines are met
• oAble to manage change constructively and effectively
• oAble to negotiate constructively with all professions at all levels
• oAble to develop and implement multidisciplinary training packages
• oCurrent policy context and the implications for mental health nursing

Desirable

• oIn depth understanding of service improvement/workforce development tools and techniques

Behaviors & Values

Essential

• Ability to behave in accordance with the Trust's five Commitments: ?Be caring, kind and polite. ?Be prompt and value your time. ?Take time to listen to you. ?Be honest and direct with you. ?Do what I say I am going to do.

Other

Essential

• oEmpathy for individuals who have experienced mental health problems
• oAs an employee of the trust you are expected to support the Trust's clinical governance framework for monitoring and improving standards of care. You must do this by: a.Taking part in activities for improving quality b.Identifying and managing risks c.Maintaining your continuous professional development
• oAs an employee of the Trust you have a responsibility to ensure that: a.You are familiar with and adhere to the Trusts procedures and guidelines for safeguarding children and vulnerable adults b.You attend safeguarding awareness training and undertake any additional training in relation to safeguarding relevant to your role c.To carry out responsibilities in such a way as to minimise risk of harm to children or young people and promote their welfare in accordance with the Children Act 2004 and Working Together to Safeguard Children, HM Government 2010

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).