Service Manager

Job description

Job responsibilities

Be accountable for the line management of all the staff employed in the service area and implement the relevant Trust Human Resources policies and procedures.

Ensure that systems are in place that ensures all staff are managed fairly and consistently and work within an equal opportunities framework.

In partnership with professional leads, ensure that all members of staff in the service receive regular and appropriate clinical supervision, relevant professional advice and support, and appraisal linked to their Individual development plans.

Ensure effective mechanisms are in place for workload management that are coherent with the needs of children and families as well as the requirements set out within the agreed service level agreements.

Ensure services are managed and delivered within available resources.

Monitor and control the budgets, ensuring that budgets are managed within the scheme of delegation and to the agreed accounting standards and procedures, and that managers with delegated authority are held to account for the application of the budget.

Monitor and control the use of any other financial resources deployed by the service where these are delegated by senior management.

Be familiar with the observe Standing Financial Instructions, Standing Orders and all other Trust/Local Authority corporate policies and procedures.

Participate in the Trust Managers on-call rota as required.

Ensure that services report against CQUIN targets and CIPs as outlined in contracts and that reports are discussed to provide insight into Directorate performance.

1.1 Service Management

Ensure the service delivered reflects the aims, values, philosophy and policies of the Trust.

Ensure all services have detailed operational policies, which describe and regulate their own working practices and interface with other service elements to ensure a seamless service within Eating Disorders.

Work with universal services to ensure there are effective arrangements and pathways for the referral, shared management and discharge of patients.

Ensure that the implementation of the CPA Policy and Risk Assessment Policies are effectively worked to and monitored where appropriate.

Ensure any reports produced for both external and external use are of a consistently high standard.

Ensure that appropriate age related systems are in place for user feedback and involvement in the delivery and monitoring of services.

Provide and make effective use of management and clinical audit information to ensure continuous improvement within the framework of Clinical Governance and Care Quality.

Ensure there are effective systems of communication, support and feedback in the service area that are effective in promoting inter-agency and cross-directorate working

Ensure that there is appropriate support available for any people affected by untoward incidents, including service users, carers, staff and others in the community.

Initiate, lead or attend as appropriate, any clinical meetings, which may be required, as a way of retaining a clear overview of local practice.

Ensure that all staff are trained, up to date and understand the local safeguarding arrangements.

Ensure complaints and serious incidents are investigated and that reports are produced within the relevant time-scales and to the required standard.

Implement the workforce plan for the service area and be responsible for the recruitment and retention of staff.

Ensure that service centres and sites are maintained to agreed standards and meet Health and Safety requirements.

Be a member of the Service Line Senior Management Team and to attend other meetings and committees as required.

To ensure services address issues of Race and Culture and are delivered appropriate to the needs of diverse community and within the statutory framework and equal opportunity policy.

Staff are treated fairly and consistently within the operational policy and procedures applied in the trust.

Contribute to the strategic annual business planning process for the Service Line

Communicate with service users to ensure their views and concerns are heard and responded to.

Lead and implement service changes to deliver the agreed local and national CAMHS/Eating Disorders strategy and contract arrangements working across the Trust Directorates as required.

Collect and present information, which will assist with the service development and commissioning.

Develop and implement interface protocols e.g. transition, with external statutory and non-statutory providers of services

1.3 Professional

Undertake management clinical/professional supervision with managers on a regular basis within Trust Guidelines.

Keep up-to-date with professional practice and research and to disseminate this where appropriate.

Participate in formal appraisal system in accordance to trust Policy.

Promote the service as a learning environment. Ensure that all staff receives regular appraisals and that a training plan is produced for the service area, which addresses the development needs of all staff in the service area.

Participate and lead as appropriate in post qualification training.

Have regular direct communication with people receiving the services.

Abide by the legal requirements and statutory rules relating to own professional body.

Manage difficult or high-risk situations.

Person Specification

Education

Essential

• Education to Master's Degree Level or Equivalent Related Life Learning Experience

Desirable

• Clinical qualification Nursing / OT . Psychology etc
• Recognized Senior Management Training in Leadership, Policy and Strategy

Experience

Essential

• Extensive senior clinical/managerial experience in Mental Health
• Experience of Budget Management
• Experience of clinical governance development and implementation
• Experience in counselling or supervision
• Experience of organizing and chairing of small/large steering group
• Experience of policy development and strategic planning
• Experience of exposure to partnership planning group at senior level
• Experience of managing a sector/borough team including senior management and clinicians
• Experience of clinical governance development and implementation
• Experience of operational management at a senior level
• Experience of interagency partnership working

Desirable

• Experience of working in Eating Disorders

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Central and North West London NHS Foundation Trust

Address

SK&C Mental Health Centre

1 Nightingale Road

London

SW10 9NG

Employer's website

https://www.cnwl.nhs.uk/work (Opens in a new tab)