Patient Flow Administrator

Job summary

We have an exciting opportunity for suitably qualified administrators to join our centralised bed management service, the Central Flow Hub, which is a 24/7 service based at the Gordon Hospital. The service enables cross-system support and management of the mental health bed base of CNWL through coordinating, recording and managing all bed requests across sites; and works closely with local borough patient flow / discharge co-ordinators and the Single Point of Access (SPA).

The Patient Flow Administrator will support the Central Flow Hub, working closely with cross-system partners and supporting CFH clinicians by planning, organizing, coordinating and providing administrative duties as needed.

We are looking for motivated individuals who can demonstrate a clear understanding of confidentiality issues and are able to respond to queries within and outside of the organisation in a professional and empathetic manner using their own judgement and decision-making skills. They must be able to clearly and accurately convey information both verbally and in writing.

You will require good IT skills and comprehensive working knowledge of the use of Microsoft Office software - Word, Excel, PowerPoint and Access; and have experience of working in a healthcare setting.

Candidates will be expected to work a 24 hour a day, 7 day a week shift pattern.

We reserve the right to close this advert early if we receive a high volume of applications. Please apply as soon as possible.

Main duties of the job

The post holder will play a vital role in supporting effective patient flow and bed management across the Trust by providing high-quality administrative support to Patient Flow Clinicians and contributing to the smooth operation of patient pathways

They will carry out administrative tasks as required, including processing referrals and emails into the service; and maintaining effective administration systems and processes for the team.

They will work within service level standards to deliver an efficient service; dealing with telephone enquiries from other healthcare professionals and statutory and non-statutory organisations.

They will provide non-clinical information to other professionals within the boundaries the role; taking accurate messages, responding appropriately and passing information as required and escalating issues to clinical staff as appropriate.

About us

Central and North West London NHS Trust expects all Band 5 administrators to act in a way which shows they understand our core values and are willing to put them into practice with patients, their friends, family and carers and also other staff members.

• We expect you to showCOMPASSION, contribute to a caring and kind environment and recognise that what you do and say helps can make the lives of others better.
• We expect you toRESPECTeveryone and acknowledge and welcome people's differences rather than ignore them or see them as problematic.
• We expect you toEMPOWERothers and continually try to provide information, resources and support to help others make their own decisions and meet their own needs.
• We expect you to work inPARTNERSHIPand behave in a way that shows that you recognise that commissioners and users of our services are the people who generate and pay for our work.

We expect you to role model these values and contribute to ensuring that they are embedded in the practice of the team.

Employer details

Employer name

Central and North West London NHS Foundation Trust

Address

The Gordon Hospital

The Bloomsburg Street

London

SW1V 2RH

Employer's website

https://www.cnwl.nhs.uk/work (Opens in a new tab)

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Employer details

Employer name

Central and North West London NHS Foundation Trust

Address

The Gordon Hospital

The Bloomsburg Street

London

SW1V 2RH

Employer's website

https://www.cnwl.nhs.uk/work (Opens in a new tab)

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