Job summary
This is an exciting opportunity to join our dynamic team as a Receptionist/Administrator in the dental service.
Part time in Eaglestone Health Centre, Hospital Campus Milton Keynes-4 days per week: Monday, Tuesday, Wednesday, Thursday (08.45 - 16.45)
*Please note that the use of AI is monitored and if used in your application must be declared*
Main duties of the job
To provide comprehensive reception duties as part of a frontline team delivering a high-quality service to patients and staff. The postholder will liaise extensively with patients and staff making all appointments for patients.
In addition, there is responsibility for accurate financial transactions including banking, reconciliation and debt collection. The postholder will be required to cover at other sites across the dental service.
Please note there are new visa changes in place from 9th April 2025, the eligibility for a sponsorship has changed. Before submitting your application, please check out below link for further information regarding the qualifications or salary requirement to qualify for a skilled worker sponsorship:New rules to prioritise recruiting care workers in England - GOV.UK
The successful applicant may have contact with patients or service users. As an NHS Trust we strongly encourage and support vaccination as this remains the best way to protect yourself, your family, your colleagues and of course patients and service users when working on our healthcare settings.
About us
Milton Keynes Community Health Services is committed to providing quality health & social care services, tailored to the needs of individuals, public & private organizations, delivered close to home. Our services are designed to increase well being & provide opportunities for recovery. We want our employees to feel valued, challenged & supported.
Job description
Job responsibilities
**Please see full job description for further information**
Following a period of training, be competent in all reception sites across the service and with all relevant procedures.
- Deal with all enquiries in a professional and empathetic manner. These may be via telephone, face to face or written contact.
- Calm and effective communication when dealing with potentially inflammatory situations with service users to enable accurate information gathering and de-escalation.
- Use advanced communication skills when dealing with patients who mayhave additional needs, dental phobia or exhibit challenging behaviour.
- Liaise with receptionist colleagues across all dental sites to ensure timelyaccess for all patients.
- Receive patients and prepare or advise them as necessary for their clinicalcare.
Job description
Job responsibilities
**Please see full job description for further information**
Following a period of training, be competent in all reception sites across the service and with all relevant procedures.
- Deal with all enquiries in a professional and empathetic manner. These may be via telephone, face to face or written contact.
- Calm and effective communication when dealing with potentially inflammatory situations with service users to enable accurate information gathering and de-escalation.
- Use advanced communication skills when dealing with patients who mayhave additional needs, dental phobia or exhibit challenging behaviour.
- Liaise with receptionist colleagues across all dental sites to ensure timelyaccess for all patients.
- Receive patients and prepare or advise them as necessary for their clinicalcare.
Person Specification
Qualifications
Essential
- Minimum of 3 GCSE's or equivalent
Desirable
- Relevant NVQ's e.g Customer care or administration
- Trained and examined in word processing and keyboard skills
Experience
Essential
- Experience of keyboard and willingness to learn computerised systems
- Experience in a Reception or Customer service role
- Experience of management of appointments and accurate handling of cash, receipts and banking procedures
- Experience of Microsoft Office Excel, Word, Outlook
Desirable
- Experience of working in the NHS
- Experience of working with a dental or medical team
- Experience of dental software systems preferably R4
Personal Disposition
Essential
- Willingness to travel to different locations to undertake role effectively
- Adaptable to changing circumstances and flexible in approach to working
- Awareness and acceptance of rights, needs and respect accorded to colleagues and service users. E.g. equal opportunities/diversity/cultural differences
- Car driver and use of car
Knowledge
Essential
- Understands & promotes equality, diversity and human rights in accordance with legislation, policy and procedures
Key Skills/Abilities
Essential
- Demonstrable computer skills
- Clarity of expression and ability to communicate with members of the public from many diverse groups
Person Specification
Qualifications
Essential
- Minimum of 3 GCSE's or equivalent
Desirable
- Relevant NVQ's e.g Customer care or administration
- Trained and examined in word processing and keyboard skills
Experience
Essential
- Experience of keyboard and willingness to learn computerised systems
- Experience in a Reception or Customer service role
- Experience of management of appointments and accurate handling of cash, receipts and banking procedures
- Experience of Microsoft Office Excel, Word, Outlook
Desirable
- Experience of working in the NHS
- Experience of working with a dental or medical team
- Experience of dental software systems preferably R4
Personal Disposition
Essential
- Willingness to travel to different locations to undertake role effectively
- Adaptable to changing circumstances and flexible in approach to working
- Awareness and acceptance of rights, needs and respect accorded to colleagues and service users. E.g. equal opportunities/diversity/cultural differences
- Car driver and use of car
Knowledge
Essential
- Understands & promotes equality, diversity and human rights in accordance with legislation, policy and procedures
Key Skills/Abilities
Essential
- Demonstrable computer skills
- Clarity of expression and ability to communicate with members of the public from many diverse groups
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
