Job summary
We are looking to recruit for a Band 3 Team administrator. We are looking for someone who is bright, can fit in well with the team and hard working.
The post will be part of an administration team that exists to provide an important administrative andcommunity service to the Harrow Talking therapy Service. This is to include using computerisedinformation systems, collating referrals, supporting the large team of therapists in making appointments and checking monthly returns as required by the Trust, word-processing, developing, maintaining filing systems and being the first point of contact for patients, relatives/carers and other professionals.
Main duties of the job
The candidate should be able to work well under pressure, multitask, be thorough and accurate in their work.
Reception and Clinic Support
- To be the first point of contact by phone and walk-in visitors into the Talking therapy services
- To ensure that all enquiries are dealt with in an appropriate and polite manner and that an appropriateresponse is initiated.
- Record the arrival of patients and inform the relevant staff member.
- Support in recording referral documentation, coordinating patient appointments as requested and including appointment invite, sending relevant literature, ensuring appointment is managed in the diary and clinic room is booked
Administrative
- To be responsible for ensuring the data on the required electronic patient care record, is accurate andup to date. The post holder will review the Trust dashboard for team members. To address and alertteams to errors and problems as they arise.
- To ensure that all service users patients and visitors are received courteously and efficiently.
- To facilitate effective communication within the team by providing team members with messages andinformation
About us
We are a friendly welcoming team. We all help eachother out when needed. We also offer working from home on certain days depending on service needs.
The successful applicant may have contact with patients or service users. As an NHS Trust we strongly encourage and support vaccination as this remains the best way to protect yourself, your family, your colleagues and of course patients and service users when working on our healthcare settings.
Job description
Job responsibilities
The candidate will require to cover reception aswell as carrying out other admin duties such as ordering supplies for the office and general admin duties. Please see attached Job description for more details
Job description
Job responsibilities
The candidate will require to cover reception aswell as carrying out other admin duties such as ordering supplies for the office and general admin duties. Please see attached Job description for more details
Person Specification
TRAINING & QUALIFICATIONS
Essential
- NVQ Business Administration level 2 or willingness to work towards achieving it
- ECDL or willingness to work towards achieving it
- GCSE English or equivalent
- Evidence of continuing professional and personal development
Desirable
- Evidence of continuing education
EXPERIENCE
Essential
- Experience of administrative & secretarial work,
- Experience of working within a multidisciplinary team
- Front line customer service experience
Desirable
- Experience of working in NHS setting or similar large organisation
- Experience of using computerised databases
- Experience of community working
KNOWLEDGE & SKILLS
Essential
- Knowledge and experience of using Microsoft packages including Outlook, Word, Excel and Powerpoint
- Ability to manage diverse workload whilst dealing with frequent interruptions
- Ability to meet deadlines and to calmly work under pressure
- Increased organisational skills and ability to prioritise
- Ability to work both independently and as part of a team
- Excellent communication and interpersonal skills
- Ability to provide secretarial support for meetings e.g. organising, booking rooms, minute taking
- Knowledge of our business and how it supports patient care
Desirable
- Knowledge of computerised patient databases
- Knowledge of mental health issues
- Intermediate Microsoft Excel skills
- Audio typing skills
Person Specification
TRAINING & QUALIFICATIONS
Essential
- NVQ Business Administration level 2 or willingness to work towards achieving it
- ECDL or willingness to work towards achieving it
- GCSE English or equivalent
- Evidence of continuing professional and personal development
Desirable
- Evidence of continuing education
EXPERIENCE
Essential
- Experience of administrative & secretarial work,
- Experience of working within a multidisciplinary team
- Front line customer service experience
Desirable
- Experience of working in NHS setting or similar large organisation
- Experience of using computerised databases
- Experience of community working
KNOWLEDGE & SKILLS
Essential
- Knowledge and experience of using Microsoft packages including Outlook, Word, Excel and Powerpoint
- Ability to manage diverse workload whilst dealing with frequent interruptions
- Ability to meet deadlines and to calmly work under pressure
- Increased organisational skills and ability to prioritise
- Ability to work both independently and as part of a team
- Excellent communication and interpersonal skills
- Ability to provide secretarial support for meetings e.g. organising, booking rooms, minute taking
- Knowledge of our business and how it supports patient care
Desirable
- Knowledge of computerised patient databases
- Knowledge of mental health issues
- Intermediate Microsoft Excel skills
- Audio typing skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
