Job summary
An exciting opportunity has arisen for one part time team administrator to join the Bentley House Community Health Hub.
We are looking for enthusiastic and organised administrators to support the team to deliver a patient-focused service,
You will need to be a motivated and flexible team player with excellent communication skills. Previous work experience in mental health would be desirable.
Main duties of the job
The successful post holder will support the Psychology, Occupational Therapy and Psychotherapy team and will work closely with the therapy leads.
The duties include management of referrals and waiting lists on the electronic patient record SystmOne, processing letters, telephone calls and minute taking. The post holder will also support their teams with audits and reviewing KPI's to prevent potential breaches.
The post holder will be part of a wider admin team including referral coordinators, receptionist and medical secretaries, who work as a team to provide nominal cover for general admin tasks when required.
About us
Bentley House is proud to serve a diverse community in Harrow. The admin team are expanding a short walk from Harrow & Wealdstone station, with good transport links.
The successful applicant may have contact with patients or service users. As an NHS Trust we strongly encourage and support vaccination as this remains the best way to protect yourself, your family, your colleagues and of course patients and service users when working on our healthcare settings.
Job description
Job responsibilities
Please see attached Job Description and Person Specification for further details.
Duties of the Psychology, Occupational Therapy, Psychotherapy admin role include the following:
Sending letters and forms to service users, carers and GPs
Receiving and making telephone calls
Supporting the management of generic inboxes
Managing spreadsheets (including KPIs)
Supporting with SystmOne recording, uploading of documents
Supporting management of waiting lists
Managing room bookings for the team
Attendance and minute taking for each specialisms meetings
Provide cover for general admin/reception as/when required
Ordering of equipment
Job description
Job responsibilities
Please see attached Job Description and Person Specification for further details.
Duties of the Psychology, Occupational Therapy, Psychotherapy admin role include the following:
Sending letters and forms to service users, carers and GPs
Receiving and making telephone calls
Supporting the management of generic inboxes
Managing spreadsheets (including KPIs)
Supporting with SystmOne recording, uploading of documents
Supporting management of waiting lists
Managing room bookings for the team
Attendance and minute taking for each specialisms meetings
Provide cover for general admin/reception as/when required
Ordering of equipment
Person Specification
Experience
Essential
- Work with people with mental health problems and/or other disabilities.
- Experience working in a multidisciplinary team
Desirable
- Experience of paid work in direct care provision.
- Experience of working within an IAPT service.
Skills
Essential
- Able to use Microsoft Office: Word, Excel, Powerpoint
- Able to communicate well in English, verbally and written
- Ability to communicate sensitive information to patients, carers and colleagues in a way that addresses psychological resistance.
- An understanding of the needs and difficulties of people with mental health problems or other disabilities.
- An ability to apply existing psychological knowledge to a mental health context
- An understanding of psychology applied to health care
- High level of proficiency in working with databases such as Excel and designing spreadsheets and other tools for analysing and reviewing data
Desirable
- Experience using microcomputers for databases or data analysis, especially SPSS for Windows.
- Experience using Canva to create social media posts, digital adverts and service-related leaflets.
TRAINING & QUALIFICATIONS
Essential
- An upper second class honours degree or higher in psychology.
- Entitlement to graduate membership of the British Psychological Society
Desirable
- Further post graduate training in relevant areas of professional psychology, mental health practice and/or research design and analysis.
Personal
Essential
- An ability to interact effectively with staff from all disciplines.
- An ability to interact with people with mental health problems disabilities.
- Ability to work reliably and consistently with work agreed and supervised at regular intervals.
Desirable
- An interest in working with people with mental health problems or other disabilities.
Other
Essential
- Ability to accept and use supervision appropriately and effectively.
Desirable
- A desire to explore a career in Professional Psychology especially towards training as a qualified psychological wellbeing practitioner
Person Specification
Experience
Essential
- Work with people with mental health problems and/or other disabilities.
- Experience working in a multidisciplinary team
Desirable
- Experience of paid work in direct care provision.
- Experience of working within an IAPT service.
Skills
Essential
- Able to use Microsoft Office: Word, Excel, Powerpoint
- Able to communicate well in English, verbally and written
- Ability to communicate sensitive information to patients, carers and colleagues in a way that addresses psychological resistance.
- An understanding of the needs and difficulties of people with mental health problems or other disabilities.
- An ability to apply existing psychological knowledge to a mental health context
- An understanding of psychology applied to health care
- High level of proficiency in working with databases such as Excel and designing spreadsheets and other tools for analysing and reviewing data
Desirable
- Experience using microcomputers for databases or data analysis, especially SPSS for Windows.
- Experience using Canva to create social media posts, digital adverts and service-related leaflets.
TRAINING & QUALIFICATIONS
Essential
- An upper second class honours degree or higher in psychology.
- Entitlement to graduate membership of the British Psychological Society
Desirable
- Further post graduate training in relevant areas of professional psychology, mental health practice and/or research design and analysis.
Personal
Essential
- An ability to interact effectively with staff from all disciplines.
- An ability to interact with people with mental health problems disabilities.
- Ability to work reliably and consistently with work agreed and supervised at regular intervals.
Desirable
- An interest in working with people with mental health problems or other disabilities.
Other
Essential
- Ability to accept and use supervision appropriately and effectively.
Desirable
- A desire to explore a career in Professional Psychology especially towards training as a qualified psychological wellbeing practitioner
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
