Job summary
As an integral and highly valued member of the multi-disciplinary team, the Support worker will provide drug and alcohol assessments, brief interventions and practical assistance to service users within the ARC-MK services.
The support worker will take a lead role in embedding recovery values within the service setting in which they work, alongside recovery workers and nursing colleagues as well as other agencies in the Addictions and Mental Health fields and act as an ambassador of recovery for the Addictions Directorate with external agencies and partner organisations.
As a core member of the multi-disciplinary team, the support worker will work with service users on a 1:1 and/or group basis. They will also have the opportunity to co-work with other colleagues.
The successful applicant may have contact with patients or service users. As an NHS Trust we strongly encourage and support vaccination as this remains the best way to protect yourself, your family, your colleagues and of course patients and service users when working on our healthcare settings.
Main duties of the job
- To provide case management and direct clinical care to a defined number of clients as agreed with the Sector Manager or management team. This includes assessment, planning and providing specialist care. It is expected that the caseload will consist of clients of low to medium complexity and the postholder will take a predominant role in providing 1-1 extended brief interventions, re-engagement work and co-facilitating groups and home visits.
- To be able to assess and case manage drug-using clients, applying the precepts of harm minimisation
- To use agreed and established Outcome Monitoring Tools and any other relevant quality measures.
- To manage the transfer of individuals between agencies and services.
- To support individuals regarding their substance use, using motivational interviewing, relapse management and other evidence-based interventions,
- To ensure full risk assessment and risk management is delivered effectively, under supervision.
- To ensure the highest quality of service is delivered by following local and national quality and performance standards, guidance, protocols, procedures and practice guidelines.
- To ensure that all work is performed in accordance with Trust policies and procedures, including the Serious Incident policy.
About us
CNWL (Central and North West London NHS Foundation Trust) has almost 7,000 staff providing integrated healthcare to a third of London's population, Milton Keynes and areas beyond.We involve service users, carers, the public, staff and partner organisations in the way that we are run.
Our catchment area spans diverse communities, with over 100 first languages spoken. It contains areas of great affluence as well as areas of much deprivation. We are committed to providing services that meet the needs of the people who use them, and we actively encourage involvement from local people who can help make a difference. We're proud of our diversity and we continue to undertake new initiatives to advance equality for LGBT+, BME and people with disabilities to promote good relations and understanding between our staff.We are recognised locally, nationally and internationally for providing high quality, innovative healthcare. We aim to employ only the best people, and our experts are frequently called upon to contribute to national health strategy and policy, and many models of our care have been adapted for use in other countries.
We offer a generous relocation package (subject to eligibility assessment) and flexible working options, including bank assignments for most roles. See attached Staff Reward and Wellbeing Handbook detailing our benefits, discounts and wellbeing intiatives for staff.
Become part of our team. We care for you as much as you care for others.
Job description
Job responsibilities
Communication:
- To participate in multi-disciplinary meetings, both on-site and in the community relating to client management.
- To develop close links with Primary Care Services and other relevant partner agencies in the locality.
- To liaise and communicate clinical information with partner agencies concerning clients, within the strict guidelines / protocol on shared confidential information between named partner agencies.
- To promote a positive culture where improving communication, and maintenance of a healthy therapeutic relationship with clients are enhanced and valued.
- To contribute to the promotion of Team cohesiveness, multidisciplinary working and to work collaboratively with colleagues at all times in all parts of the Trust to achieve healthy and effective communication.
Information and Resource Management:
- To be responsible for the effective management of own caseload and to keep records, diary appointments and workload priorities.
- To maintain accurate and up to date documentation of all clients records, ensuring the confidentiality of such records are in line with the Data Protection Act and Information Sharing Protocol.
- To adhere to all service data recording policies
- To be responsible for ensuring monthly contract and other data reporting activities are submitted within agreed timescales
- To ensure that all local service administration systems are followed
- To ensure that client information is entered in the service database system and to ensure activity input to clinical systems is accurate and timely
- To be responsible for use of resources allocated for the purpose of the post
- To demonstrate responsible time management
Personal/Professional Development and Training:
- To be directly accountable for own practice and to operate in line with the Trust code of clinical conduct and any relevant codes of professional conduct in relation to policies on direct patient care.
- To receive management supervision in accordance with local line management arrangements and to undertake professional/clinical Supervision as stated in the CNWL Supervision Policy, in relation to own clinical work.
- To complete the CNWL annual appraisal/review process and agree a personal development plan (PDP)
- To identify training needs as part of the annual appraisal/review process and complete evaluation of training events and courses attended.
Job description
Job responsibilities
Communication:
- To participate in multi-disciplinary meetings, both on-site and in the community relating to client management.
- To develop close links with Primary Care Services and other relevant partner agencies in the locality.
- To liaise and communicate clinical information with partner agencies concerning clients, within the strict guidelines / protocol on shared confidential information between named partner agencies.
- To promote a positive culture where improving communication, and maintenance of a healthy therapeutic relationship with clients are enhanced and valued.
- To contribute to the promotion of Team cohesiveness, multidisciplinary working and to work collaboratively with colleagues at all times in all parts of the Trust to achieve healthy and effective communication.
Information and Resource Management:
- To be responsible for the effective management of own caseload and to keep records, diary appointments and workload priorities.
- To maintain accurate and up to date documentation of all clients records, ensuring the confidentiality of such records are in line with the Data Protection Act and Information Sharing Protocol.
- To adhere to all service data recording policies
- To be responsible for ensuring monthly contract and other data reporting activities are submitted within agreed timescales
- To ensure that all local service administration systems are followed
- To ensure that client information is entered in the service database system and to ensure activity input to clinical systems is accurate and timely
- To be responsible for use of resources allocated for the purpose of the post
- To demonstrate responsible time management
Personal/Professional Development and Training:
- To be directly accountable for own practice and to operate in line with the Trust code of clinical conduct and any relevant codes of professional conduct in relation to policies on direct patient care.
- To receive management supervision in accordance with local line management arrangements and to undertake professional/clinical Supervision as stated in the CNWL Supervision Policy, in relation to own clinical work.
- To complete the CNWL annual appraisal/review process and agree a personal development plan (PDP)
- To identify training needs as part of the annual appraisal/review process and complete evaluation of training events and courses attended.
Person Specification
Qualifications
Essential
- oNVQ Level 3 in Health and Social Care
- oBasic Level 2- English and Maths
- oCommitment to obtain underpinning knowledge through work based learning and mandatory training
Desirable
- oAccredited certificate in Life Coaching
- oAny specific training in Dual diagnosis
- oCompletion of courses that are DANOS compliant
- oMotivational Interviewing
Experience
Essential
- oExperience of working with people with substance use issues
- oExperience of supporting with the development of individual care plans for managing recovery
Desirable
- oVoluntary experience in the field of addictions and/or mental health
- oGroup work
- oExperience of working within Mental Health and/or addictions settings
Skills & Knowledge
Essential
- Ability to communicate on all levels and to a broad scope of individuals, both internally and externally to the Addictions Services
- Ability to appreciate / understand other people's worlds
- Ability to demonstrate empathy, compassion and patience
- An ability to be non-judgemental
- An ability to act calmly and to respond in a professional manner to distress, disturbance and unpredictability
- Knowledge of how to build community links and networks
- Ability to problem solve and create innovative solutions to help empower service user
- Understanding of issues arising from experiencing ill health related to substance use.
- Ability to work unsupervised in a range of settings
- Sensitive understanding of diversity issues and an ability to promote anti-discriminatory practice/ equal opportunities
- Ability to demonstrate practical skills to provide support with daily living activities
- Good organisational skills
- Effective team player
- Ability to demonstrate knowledge of client recovery
- Ability to demonstrate knowledge of treatment pathways in addictions
- Evidence of good interpersonal skills and an ability to form good relationships with service users and carers
- Effective listening skills
Desirable
- Knowledge of basic food hygiene
- Knowledge of basic first aid
- Basic Health and Safety awareness
- Moving and handling awareness
- Awareness of local services
- Knowledge of benefits/ employment systems
- Ability to speak other languages
Other
Essential
- A preparedness to work flexible hours through prior arrangement as the needs of the job dictate (e.g. some evenings & weekends)
- Ability to travel between locations using own or public transport
Person Specification
Qualifications
Essential
- oNVQ Level 3 in Health and Social Care
- oBasic Level 2- English and Maths
- oCommitment to obtain underpinning knowledge through work based learning and mandatory training
Desirable
- oAccredited certificate in Life Coaching
- oAny specific training in Dual diagnosis
- oCompletion of courses that are DANOS compliant
- oMotivational Interviewing
Experience
Essential
- oExperience of working with people with substance use issues
- oExperience of supporting with the development of individual care plans for managing recovery
Desirable
- oVoluntary experience in the field of addictions and/or mental health
- oGroup work
- oExperience of working within Mental Health and/or addictions settings
Skills & Knowledge
Essential
- Ability to communicate on all levels and to a broad scope of individuals, both internally and externally to the Addictions Services
- Ability to appreciate / understand other people's worlds
- Ability to demonstrate empathy, compassion and patience
- An ability to be non-judgemental
- An ability to act calmly and to respond in a professional manner to distress, disturbance and unpredictability
- Knowledge of how to build community links and networks
- Ability to problem solve and create innovative solutions to help empower service user
- Understanding of issues arising from experiencing ill health related to substance use.
- Ability to work unsupervised in a range of settings
- Sensitive understanding of diversity issues and an ability to promote anti-discriminatory practice/ equal opportunities
- Ability to demonstrate practical skills to provide support with daily living activities
- Good organisational skills
- Effective team player
- Ability to demonstrate knowledge of client recovery
- Ability to demonstrate knowledge of treatment pathways in addictions
- Evidence of good interpersonal skills and an ability to form good relationships with service users and carers
- Effective listening skills
Desirable
- Knowledge of basic food hygiene
- Knowledge of basic first aid
- Basic Health and Safety awareness
- Moving and handling awareness
- Awareness of local services
- Knowledge of benefits/ employment systems
- Ability to speak other languages
Other
Essential
- A preparedness to work flexible hours through prior arrangement as the needs of the job dictate (e.g. some evenings & weekends)
- Ability to travel between locations using own or public transport
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
