Job summary
An exciting opportunity has arisen for a forward thinking, enthusiastic, highly motivated and experienced care co-ordinator to lead a team of Community Health Support Workers (CHSW's) in an innovative Reablement Service - Carelink.
The service delivers high quality enabling supportto Camden service users who have had a short term stay in hospital or have recently become unwell at home. The aim of the service in these cases, is to support the early discharge and prevent the hospital admission. The service also supports with palliative end of life care and community Phlebotomy for housebound patients.
Main duties of the job
Service users on these pathways, because of their physical disability or illness are unable at present (in varying degrees), to complete their activities of daily living independently. The CHSW's will work with these service users with the aim to progress the individual back to their base levels of independence.
The role is split in to two main areas, Senior Reablement support worker and administration co-ordinator.
As a senior support worker, the co-ordinators will supervise a team of support workers which includes training staff , assessment of staff competencies, quality monitoring, completing first assessments, weekly review of current care packages and to be rostered tobe the main lead in charge of shifts.
In addition to the senior support worker role, the post holder will also be required to undertake the administration function on a rotational basis where they will provide a number of task including, screening/accepting referrals, rostering community visits and a variety of general admin assorted task which are needed by such a service.
About us
The successful candidate will need to demonstrate excellent communication and interpersonal skills, have clear decision making capabilities, and be able to effectively manage their time and lead a team of support workers. They will play an integral part in the development of the workforce and lead on the delivery ofReablement support and palliative care to our clients.In return we will ensure that you are supported by relevant induction, training, operational and professional supervision to enable you to work to your full potential in a challenging environment.
Job description
Job responsibilities
MAIN DUTIES AND RESPONSIBILITIES:
1.0 Supervising duties1.1 To have supervisory responsibility for CHSWs in their work, inclusive of carrying out regular supervision. The post holder will be required to manage CHSWs and their workload within a geographical arear and monitor quality and performance of support workers and where necessary initiate informal HR policies and process. This may involve return to workmeetings after staff absence. Performance monitoring would include but not limited to:
-
- Adhesion to local and trust policies and guidelines, that apply to the service andensure that delivery of support meets the service standard
- Effective verbal communication with clients, families, colleagues and professionalsworking alongside Carelink
- Supporting enabling theory at all times for appropriate client
- Clear and accurate client records both written and electronic as required accordingto local policies
- Appropriate use of client filling system
- To coordinate the use of resources where required, eg Oyster cards, PPE
1.2 To supervise the shift and be the link person for the Community Health Support Workers(CHSW) by providing advice and support as and when needed1.3 When supervising the shift - to oversee the rostering of shifts and ensure scheduled visitsare delivered in order to meet the needs of the clients1.4 To take an active role in the appointed community locality when not undertaking the adminfunction by supervising shifts, conducting reviews, quality checks, competencyassessments and where required support and train staff1.5 To undertake visits to clients homes independently as the locality co-ordinator and ensurefirst visits assessments, risk assessments and care plan reviews are carried out in a timelymanner1.6 To take daily handover of clients progress from CHSWs and where appropriate reportback to the deputy manager/clinical co-ordinator and other staff members in the team orany change in clients condition or environment that may present health and safety and / orclinical issues for clients or other professionals1.7 To liaise with outside agencies such as Treating therapist, Adult Social Care, AdultCommunity Nursing and Specialist Palliative Care Team and hospital Accident andEmergency and Acute Medical Unit wards as required1.8 To monitor Carelink staff and ensure a high quality professional service is maintained i.e.adherence of uniform policy, health and safety, Infection control, information governanceand recording client progress on SystmOne1.9 To lead on orientation and induction of new members of staff, including assessing staffcompetencies through a set framework as guided by the Carelink clinical co-ordinator1.10 To understand and ensure the potholder and the team adheres to local and trust policiesand guidelines that apply to the service and ensure that delivery of support meets theservice standard1.11 To carryout audits and client feedback on the service by conducting Carelink qualityassurance questionnaires and friends and family test.1.12 To be the named key worker and establish, maintain effective communication with theclient, their family, referring teams
Job description
Job responsibilities
MAIN DUTIES AND RESPONSIBILITIES:
1.0 Supervising duties1.1 To have supervisory responsibility for CHSWs in their work, inclusive of carrying out regular supervision. The post holder will be required to manage CHSWs and their workload within a geographical arear and monitor quality and performance of support workers and where necessary initiate informal HR policies and process. This may involve return to workmeetings after staff absence. Performance monitoring would include but not limited to:
-
- Adhesion to local and trust policies and guidelines, that apply to the service andensure that delivery of support meets the service standard
- Effective verbal communication with clients, families, colleagues and professionalsworking alongside Carelink
- Supporting enabling theory at all times for appropriate client
- Clear and accurate client records both written and electronic as required accordingto local policies
- Appropriate use of client filling system
- To coordinate the use of resources where required, eg Oyster cards, PPE
1.2 To supervise the shift and be the link person for the Community Health Support Workers(CHSW) by providing advice and support as and when needed1.3 When supervising the shift - to oversee the rostering of shifts and ensure scheduled visitsare delivered in order to meet the needs of the clients1.4 To take an active role in the appointed community locality when not undertaking the adminfunction by supervising shifts, conducting reviews, quality checks, competencyassessments and where required support and train staff1.5 To undertake visits to clients homes independently as the locality co-ordinator and ensurefirst visits assessments, risk assessments and care plan reviews are carried out in a timelymanner1.6 To take daily handover of clients progress from CHSWs and where appropriate reportback to the deputy manager/clinical co-ordinator and other staff members in the team orany change in clients condition or environment that may present health and safety and / orclinical issues for clients or other professionals1.7 To liaise with outside agencies such as Treating therapist, Adult Social Care, AdultCommunity Nursing and Specialist Palliative Care Team and hospital Accident andEmergency and Acute Medical Unit wards as required1.8 To monitor Carelink staff and ensure a high quality professional service is maintained i.e.adherence of uniform policy, health and safety, Infection control, information governanceand recording client progress on SystmOne1.9 To lead on orientation and induction of new members of staff, including assessing staffcompetencies through a set framework as guided by the Carelink clinical co-ordinator1.10 To understand and ensure the potholder and the team adheres to local and trust policiesand guidelines that apply to the service and ensure that delivery of support meets theservice standard1.11 To carryout audits and client feedback on the service by conducting Carelink qualityassurance questionnaires and friends and family test.1.12 To be the named key worker and establish, maintain effective communication with theclient, their family, referring teams
Person Specification
Qualifications
Essential
- Educated to at least A level/NVQ level 3 in Health and Social Care
Experience
Essential
- Significant proven administrative experience
- Significant proven experience in supporting older people who are physically frail inc. providing personal care in clients homes
- Demonstrate experience of assessing, planning and implementing individualised program of care
- Experience of direct line management of non-clinical staff
- Managing staff performance and sickness management of staff
- Experience of dealing with non-routine & complex problems, chasing patient progress, resource & staff allocation
- Prove experience of working under pressure and managing a demanding workload
- Experience in carrying out initial assessments, Quality Assurance Reviews and care plan reviews
- Working in an NHS or Social Care setting
Skills/Knowledge
Essential
- Advanced skills in Microsoft Office
- Excellent rage of communication & prioritisation skills and good interpersonal skills
- Excellent planning and organisational skills
- Effective problem solving and decision making skills
- Knowledge of patient care needs according to care plan
Person Specification
Qualifications
Essential
- Educated to at least A level/NVQ level 3 in Health and Social Care
Experience
Essential
- Significant proven administrative experience
- Significant proven experience in supporting older people who are physically frail inc. providing personal care in clients homes
- Demonstrate experience of assessing, planning and implementing individualised program of care
- Experience of direct line management of non-clinical staff
- Managing staff performance and sickness management of staff
- Experience of dealing with non-routine & complex problems, chasing patient progress, resource & staff allocation
- Prove experience of working under pressure and managing a demanding workload
- Experience in carrying out initial assessments, Quality Assurance Reviews and care plan reviews
- Working in an NHS or Social Care setting
Skills/Knowledge
Essential
- Advanced skills in Microsoft Office
- Excellent rage of communication & prioritisation skills and good interpersonal skills
- Excellent planning and organisational skills
- Effective problem solving and decision making skills
- Knowledge of patient care needs according to care plan
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
