Job summary
To provide high quality administrative support to Ealing Podiatry service working with Ealing Community Partners (ECP), managing all referrals and calls, that come through the single point of access (SPA) related work based in a call centre environment.
To handle the day to day administrative duties for the service as per the Job description.
Main duties of the job
Administrators will check patient eligibility, register referrals in service specific SystmOne units and where appropriate, will arrange for the clinicians to carry out clinical triage and/or book appointments via telephone.
Call handling is a major part of the role as this is the main telephone service for patients arranging an appointment or enquiring about their care.
Administrators are responsible for sending correspondence to patients which will include clinic/appointment letters, and confirmation and reminder SMS's.
Administrator are expected to book transport for patient for those who are eligible and record any access needs to the system.
About us
We are offering the opportunity to work in a supportive and friendly environment where supervision, performance review and appraisals form part of our ongoing development for staff.
We provide high quality care to patients and carers who use our services.
Job description
Job responsibilities
- To deal with telephone enquiries from health professional, services users and their families, carers and team members, some of whom are anxious or have cultural or language difficulties.
- To process service specific referrals within the timeline agreed to avoid breaches.
- Provide information and advice to service users, over the telephone, face to face and/or in writing about their appointments or sign post to clinicians.
- To deal with telephone enquiries in an informed and sympathetic manner, taking and passing on messages promptly and action where necessary.
- To regularly access generic email systems responding to and actioning queries
- To provide administrative cover where required across ECP services.
- To be able to meet deadlines and manage time effectively.
- To book interpreter's or transport where required to ensure equity of access for patients.
- To format and send out letters as appropriate.
- To undertake any other task as required commensurate with the grading of this post
- On occasions you maybe required to cover front of house (reception) which may include opening and closing of the reception area.
Job description
Job responsibilities
- To deal with telephone enquiries from health professional, services users and their families, carers and team members, some of whom are anxious or have cultural or language difficulties.
- To process service specific referrals within the timeline agreed to avoid breaches.
- Provide information and advice to service users, over the telephone, face to face and/or in writing about their appointments or sign post to clinicians.
- To deal with telephone enquiries in an informed and sympathetic manner, taking and passing on messages promptly and action where necessary.
- To regularly access generic email systems responding to and actioning queries
- To provide administrative cover where required across ECP services.
- To be able to meet deadlines and manage time effectively.
- To book interpreter's or transport where required to ensure equity of access for patients.
- To format and send out letters as appropriate.
- To undertake any other task as required commensurate with the grading of this post
- On occasions you maybe required to cover front of house (reception) which may include opening and closing of the reception area.
Person Specification
Qualifications and Education
Essential
- GCSE or equivalent in English and Maths
Experience
Essential
- Significant experience of working in an administrative capacity
- Knowledge of the database System 1
- Understanding of Equal Opportunities and Diversity
- Understanding of Data Protection / Confidentiality
Desirable
- Experience working in an NHS Setting
Knowledge and skills
Essential
- Good knowledge of Microsoft office Suite of programs
- Ability to problem solve and act on own initiative
- Demonstrated strong organisational skills
- Demonstrable knowledge of MS Word, Outlook and Excel
- Demonstrable knowledge of Microsoft Powerpoint
- Accurate data entry and typing skills
- Ability to deal with difficult/emotional callers
Desirable
- Demonstrable knowledge of SystmOne database
- Demonstrable knowledge of E-Procurement system
Personal qualities
Essential
- Self Motivator
- Capacity to manage a demanding workload
- Good team player
- Corporate loyalty and behaviour
Person Specification
Qualifications and Education
Essential
- GCSE or equivalent in English and Maths
Experience
Essential
- Significant experience of working in an administrative capacity
- Knowledge of the database System 1
- Understanding of Equal Opportunities and Diversity
- Understanding of Data Protection / Confidentiality
Desirable
- Experience working in an NHS Setting
Knowledge and skills
Essential
- Good knowledge of Microsoft office Suite of programs
- Ability to problem solve and act on own initiative
- Demonstrated strong organisational skills
- Demonstrable knowledge of MS Word, Outlook and Excel
- Demonstrable knowledge of Microsoft Powerpoint
- Accurate data entry and typing skills
- Ability to deal with difficult/emotional callers
Desirable
- Demonstrable knowledge of SystmOne database
- Demonstrable knowledge of E-Procurement system
Personal qualities
Essential
- Self Motivator
- Capacity to manage a demanding workload
- Good team player
- Corporate loyalty and behaviour
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
