Job summary
An exciting opportunity has arisen to join the Sexual Health team at Edgware Community Hospital & Vale Drive Barnet , where you will have the chance to develop your management and leadership skills within a supportive healthcare environment.
As part of this role, you may have direct contact with patients and service users. As an NHS Trust, we strongly encourage and support vaccination, as it remains the best way to protect yourself, your family, your colleagues, and, of course, our patients and service users while working within our healthcare settings.
Main duties of the job
We are a progressive service based at Edgware Community Hospital and Vale Drive in Barnet, part of the CNWL NHS Trust. Our organisation provides integrated Sexual Health, HIV, and Hepatitis care across multiple sites. We are a vital part of this larger, dynamic healthcare provider, and we're seeking an enthusiastic and dedicated individual to join our team.
The successful candidate will be dynamic, with a strong customer service focus, ensuring the smooth and efficient running of our reception. You will work closely with our other reception team members and the wider multi-disciplinary team to maintain the highest standards of service delivery.
As a key member of the multi-disciplinary team, you will be expected to demonstrate excellent IT, interpersonal, communication, and organisational skills to manage day-to-day operations effectively.
About us
The CNWL Sexual Health Service covers Camden, Islington, Barnet, Haringey and Surrey. We are a progressive and supportive multidisciplinary team keen to develop our staff and the services offered to our patients.
Job description
Job responsibilities
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Day-to-day Operations: Be jointly responsible for the efficient running of the administration team, ensuring the delivery of a comprehensive, high-quality, and customer-focused reception and administration service within the Sexual Health department.
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Staff Management: Manage the daily staff rotation between reception, call centre, and results services, ensuring coverage and smooth operations across all areas, and supervision of staff.
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Service Improvement: Actively participate in the development and implementation of strategies to improve service delivery, ensuring the highest standards of care and customer service.
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Multi-disciplinary Liaison: Work closely with the multi-disciplinary team to ensure effective communication across all clinic areas. Be a point of contact for resolving any operational issues within the clinic and call centre, using initiative to facilitate all aspects of service delivery.
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Emotional Support: As part of a specialist service dealing with specific patient groups, the post holder must be prepared to interact regularly with emotionally distressed patients and provide appropriate support.
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Quality Monitoring: Manage and develop a quality monitoring system for administrative tasks, including clinical coding, to maintain the accuracy and efficiency of administrative functions.
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Deputising Responsibilities: When necessary, deputise for other Reception Managers (e.g., Rota/Appointments Manager) in their absence to ensure the smooth operation of the call centre and rota/appointments functions.
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Flexible Working: The post holder will need to work flexibly between the hours of 7:30 am and 8:00 pm on a rotational basis. This role is office-based.
For further details on the full range of duties and responsibilities, please refer to the complete job description.
Job description
Job responsibilities
-
Day-to-day Operations: Be jointly responsible for the efficient running of the administration team, ensuring the delivery of a comprehensive, high-quality, and customer-focused reception and administration service within the Sexual Health department.
-
Staff Management: Manage the daily staff rotation between reception, call centre, and results services, ensuring coverage and smooth operations across all areas, and supervision of staff.
-
Service Improvement: Actively participate in the development and implementation of strategies to improve service delivery, ensuring the highest standards of care and customer service.
-
Multi-disciplinary Liaison: Work closely with the multi-disciplinary team to ensure effective communication across all clinic areas. Be a point of contact for resolving any operational issues within the clinic and call centre, using initiative to facilitate all aspects of service delivery.
-
Emotional Support: As part of a specialist service dealing with specific patient groups, the post holder must be prepared to interact regularly with emotionally distressed patients and provide appropriate support.
-
Quality Monitoring: Manage and develop a quality monitoring system for administrative tasks, including clinical coding, to maintain the accuracy and efficiency of administrative functions.
-
Deputising Responsibilities: When necessary, deputise for other Reception Managers (e.g., Rota/Appointments Manager) in their absence to ensure the smooth operation of the call centre and rota/appointments functions.
-
Flexible Working: The post holder will need to work flexibly between the hours of 7:30 am and 8:00 pm on a rotational basis. This role is office-based.
For further details on the full range of duties and responsibilities, please refer to the complete job description.
Person Specification
Knowledge
Essential
- Commitment to the development of a quality service.
- Experience and knowledge of handling confidential information
- Full understanding and commitment to new opportunities
Qualifications
Essential
- Degree or equivalent NHS management experience
Experience
Essential
- Experience of NHS staff management
- Multidisciplinary team working experience
- Experience of managing change
- Previous experience of working within the NHS
- To be familiar with working within a multidisciplinary team
Desirable
Skills
Essential
- Proficiency in IT
- Excellent written and oral communication skills
- Proficiency in Excel spreadsheets
Abilities
Essential
- To respond to fluctuations within the workplace and organise workload as demand dictates.
- To act appropriately in stressful situations
- To relate to colleagues and clients in a non - judgmental way.
- To deliver on agreed objectives within a time frame and to support staff in delivery of service objectives
Person Specification
Knowledge
Essential
- Commitment to the development of a quality service.
- Experience and knowledge of handling confidential information
- Full understanding and commitment to new opportunities
Qualifications
Essential
- Degree or equivalent NHS management experience
Experience
Essential
- Experience of NHS staff management
- Multidisciplinary team working experience
- Experience of managing change
- Previous experience of working within the NHS
- To be familiar with working within a multidisciplinary team
Desirable
Skills
Essential
- Proficiency in IT
- Excellent written and oral communication skills
- Proficiency in Excel spreadsheets
Abilities
Essential
- To respond to fluctuations within the workplace and organise workload as demand dictates.
- To act appropriately in stressful situations
- To relate to colleagues and clients in a non - judgmental way.
- To deliver on agreed objectives within a time frame and to support staff in delivery of service objectives
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
